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Resolved I'm outraged! Amazon banned me forever because of too many returns
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I apologize for committing thread necromancy, yet I thought I would share my experiences as a business owner with regards to firing a customer. Please forgive any typos, as I am dictating this by voice on my smart phone.
I had to fire a customer, last year, because she was abusing the Goodwill I was providing to her. But after I fired her, I didn't hear from her for about two weeks, then I was very surprised to receive a letter from The Better Business Bureau on her behalf complaining about my lousy service. At the advice of my lawyer, I ignored the Better Business Bureau complaint and figured the matter would die there.
for two weeks after the Better Business Bureau complaint window lapsed, I received a Nother complaint letter – this time from the consumer protection department of my states attorney generals office. After carefully reading the letter, in the presence of my attorney, I realized that the customer had completely lied about me in every way– Even trumping up false accusations against me. And my lawyer then crafted a very detailed response to the Attorney General's office explaining my side of the situation. Two weeks after I sent my response to the Attorney General's office, I finally received a letter stating that all investigation into my business had been dropped.
in closing, I would just like to say that even though businesses have a right to fire a customer for legitimate reasons, be very careful because you never know when a customer will force the issue like my former customer did with me.
I had to fire a customer, last year, because she was abusing the Goodwill I was providing to her. But after I fired her, I didn't hear from her for about two weeks, then I was very surprised to receive a letter from The Better Business Bureau on her behalf complaining about my lousy service. At the advice of my lawyer, I ignored the Better Business Bureau complaint and figured the matter would die there.
for two weeks after the Better Business Bureau complaint window lapsed, I received a Nother complaint letter – this time from the consumer protection department of my states attorney generals office. After carefully reading the letter, in the presence of my attorney, I realized that the customer had completely lied about me in every way– Even trumping up false accusations against me. And my lawyer then crafted a very detailed response to the Attorney General's office explaining my side of the situation. Two weeks after I sent my response to the Attorney General's office, I finally received a letter stating that all investigation into my business had been dropped.
in closing, I would just like to say that even though businesses have a right to fire a customer for legitimate reasons, be very careful because you never know when a customer will force the issue like my former customer did with me.
I admit that only a small fraction of my total is for personal use - a large percentage of my purchases are for business while another smaller percentage are for extended family members. (I run a small business so I'm constantly buying supplies such as computers, chairs, lamps, printers, or special equipment for multiple employees. Also, I purchase for other family members/friends. Eg. when my non-tech-savy mother needs a TV, I'll do the research and purchase it for her with her credit card but under my account. This happens a lot.)
But, I have a feeling that my situation is common and there are many people who spend a lot more.
Answered your question above. At least for me, Amazon has become the source for all physical goods except for food. I think this has become the case for many other people also. It's just so much cheaper than any physical store even if you price in shipping. So, for a business, office equipment constantly has to be replaced or other special type of equipment. For example, one year, I had to buy 15 heaters. Another year, I had to replace a server. Thousands of dollars add up quick.
[doublepost=1461344505][/doublepost]E-mail Jeff Bezos directly. Explaining the problem. jeff@amazon.com I bet he sorts it... BE VERY POLITE.
That post was from 2008. I'm kind of thinking he's not too worried about this anymore.
That may be, but i have my own version that gets around that ... if u wanna set up a re-shipping addresses.
Not really sure you are going to get much of a reply to something from almost 10 years ago (beyond what's already been discussed probably multiple times over in this fairly long thread).
Oh give the Macrumors newbie a break. He's paying his dues by going through the entire forum, and should be applauded
No, he went through and replied to exactly one thread. I've never understood these.Oh give the Macrumors newbie a break. He's paying his dues by going through the entire forum, and should be applauded
Ok then he's probably an Amazon employee, reviving this topic as a gentle reminder to everyone to think twice before making a return to Amazon. Ever since I first heard people getting banned due to making returns, I think hard before requesting a return so this word of month strategy to thwart returns is certainly effective.
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