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iMac 2.8 GHz discontinued

KingScooty said:
Does this clear things up ? :p :D
Click to expand...

Does everyone think this is simply a simplification of the page? Reducing one option, reducing the # of starting builds to just three, and still letting you built to order the same computer?

Are they just trying to simplify that page?
 
KingScooty said:
Does this clear things up ? :p :D
Click to expand...

It certainly seems to :)

...odd that Apple have not corrected it though, it's been reported across several Apple stores for some time now and if the technical dept are aware you would have thought it would have been sorted...but what do I know :rolleyes:
 
Mark Morb said:
It certainly seems to :)

...odd that Apple have not corrected it though, it's been reported across several Apple stores for some time now and if the technical dept are aware you would have thought it would have been sorted...but what do I know :rolleyes:
Click to expand...

It's VERY strange that the problem is still online after 5-6 hours. But if the people in charge of site maintenance are in the western states of america it could be that they're asleep or something :rolleyes: lol.

I'm gonna give it till late tonight (GMT) before i start getting suspicious :p
 
Mark Morb said:
It certainly seems to :)

...odd that Apple have not corrected it though, it's been reported across several Apple stores for some time now and if the technical dept are aware you would have thought it would have been sorted...but what do I know :rolleyes:
Click to expand...

Although, I will say that when the site was updated to add the MacBook Air, etc, the model wasn't shown as 'Discontinued' there because I checked carefully for any further updates.
 
gazfocus said:
How do you get to have a webchat with Apple? I've done it before but can't find it now
Click to expand...

It's top left by the blue APPLE search block. There's a phone number above the search box and to the right of that number (after waiting a few seconds on a page) the "Chat" option should fade in :)

gazfocus said:
Although, I will say that when the site was updated to add the MacBook Air, etc, the model wasn't shown as 'Discontinued' there because I checked carefully for any further updates.
Click to expand...

Yeah, i checked too. I was all ready to purchase the 24" 2.8ghz imac at midnight last night (GMT) but some money hadnt cleared into another account so i was a bit short of being able to purchase it :( so i was going to wait for midnight tonight to do it. Now, with this discontinued message, i'm a little confused as to what to do.
 
Hi, my name is Annmarie. Welcome to Apple!

Annmarie: Good afternoon

You: Hi, looking to buy a 2.8GHz 24" iMac but it's currently showing it's discontinued

Annmarie: That is an error on the site. You can still click on select and purchase it.

Annmarie: Apple are aware of the error and are in the process of amending it.

You: Any idea what has caused the error?

Annmarie: No i am afraid not.

You: I don't understand that an error of this type is taking so long to correct. The problem is not across all Apple Stores but on alot.

Annmarie: Are you interested in purchasing the iMac 24" 2,GHz?

Annmarie: *2,8Ghz

You: Yes I am but not while it's showing as discontinued

You: If there's a chance of the iMac being updated, I will be waiting until that time :)

Annmarie: It's not discontinued, as i have said. It it just a word on the site that is not meant to be there. You can still place the order.

Annmarie: No it's not been update.

Annmarie: *updated.

You: Without being disrespectful, but you would not know if the product is being updated or not

Annmarie: Okay, if you would like to place the order, i can stay online to assist you.

You: no it's ok, I will wait a few weeks to see if it's updated. Thanks for your help

Annmarie: You're welcome.

Annmarie: Thank you for visiting the Apple Store. We appreciate your business.
 
EDIT:

LOL! Nice persistance :D

"In the process of fixing it" - How long does it take to change "just a word" back on the site??

She seemed very keen on trying to keep on topic with purchasing it :rolleyes:
 
KingScooty said:
Yeah, i checked too. I was all ready to purchase the 24" 2.8ghz imac at midnight last night (GMT) but some money hadnt cleared into another account so i was a bit short of being able to purchase it :( so i was going to wait for midnight tonight to do it. Now, with this discontinued message, i'm a little confused as to what to do.
Click to expand...

You and me both Scooty...like you suggested I think I'll wait untill the US starts to wake up and then see what transpires over the next few hours. I'll just buy it tomorrow instead of today :rolleyes:
 
I can't be bothered to do chemistry at the moment:

You are chatting with Deborah, an Apple Expert

Hi, my name is Deborah. Welcome to Apple!

Deborah: Hello, how can I help you?
You: Hi there, is the software update available for the iPod Touch in the UK?
Deborah: yes it is
You: And how much am I being mugged for?
Deborah: if you choose to update it's £12.99 for the software upgrade
You: And £12.99 = $19.99 does it?
You: That's certainly an odd exchange rate.
Deborah: May I help with any other product or order questions before you proceed?
You: Please.
Deborah: sure
You: What's the purpose of the MacBook Air?
You: Considering it's got exactly the same footprint as the MacBook.
Deborah: it's our new notebook
You: It's not exactly 'portable' though, is it.
Deborah: This chat is designed to assist customers in their ordering.
You: Okay, okay.
You: When are the new MacBook Pros being released?
Deborah: ok
You: Those long-overdue, non-consumer laptops which Apple just forgot about?
Deborah: At this stage, I will need to terminate this communication due to the nature of the conversation.

Glad they cleared all of that up for me :rolleyes:
 
Mark Morb said:
You and me both Scooty...like you suggested I think I'll wait untill the US starts to wake up and then see what transpires over the next few hours. I'll just buy it tomorrow instead of today :rolleyes:
Click to expand...

I seriously wouldn't buy a product that's been listed as 'Discontinued'. If it is an error, they must have been planning on doing it at some point (maybe just not so soon).
 
Brianstorm91 said:
I can't be bothered to do chemistry at the moment:

You are chatting with Deborah, an Apple Expert

Hi, my name is Deborah. Welcome to Apple!

Deborah: Hello, how can I help you?
You: Hi there, is the software update available for the iPod Touch in the UK?
Deborah: yes it is
You: And how much am I being mugged for?
Deborah: if you choose to update it's £12.99 for the software upgrade
You: And £12.99 = $19.99 does it?
You: That's certainly an odd exchange rate.
Deborah: May I help with any other product or order questions before you proceed?
You: Please.
Deborah: sure
You: What's the purpose of the MacBook Air?
You: Considering it's got exactly the same footprint as the MacBook.
Deborah: it's our new notebook
You: It's not exactly 'portable' though, is it.
Deborah: This chat is designed to assist customers in their ordering.
You: Okay, okay.
You: When are the new MacBook Pros being released?
Deborah: ok
You: Those long-overdue, non-consumer laptops which Apple just forgot about?
Deborah: At this stage, I will need to terminate this communication due to the nature of the conversation.

Glad they cleared all of that up for me :rolleyes:
Click to expand...


I hope being a complete a$$hole to a lady who was just doing her job made you feel better about yourself.

Very impressive.
 
fivepoint said:
Does everyone think this is simply a simplification of the page? Reducing one option, reducing the # of starting builds to just three, and still letting you built to order the same computer?

Are they just trying to simplify that page?
Click to expand...

That's all it is.
 
Apple is probably just simplifying their internal iMac inventory and ordering process.
The 2.8ghz is now a BTO option for the 24" iMac instead of being tracked as a completely separate iMac.
 
snickelfritz said:
Apple is probably just simplifying their internal iMac inventory and ordering process.
The 2.8ghz is now a BTO option for the 24" iMac instead of being tracked as a completely separate iMac.
Click to expand...

Decreasing the # of models, and increasing the BTO options. I agree... similar to what was done on the MacPro line.

However, do any of you see this affecting or indicating one way or the other about WHEN the iMac will be updated? I am very anxious to get any information one way or the other on when it will be updated!
 
Brianstorm91 said:
I can't be bothered to do chemistry at the moment:

You are chatting with Deborah, an Apple Expert

Hi, my name is Deborah. Welcome to Apple!

Deborah: Hello, how can I help you?
You: Hi there, is the software update available for the iPod Touch in the UK?
Deborah: yes it is
You: And how much am I being mugged for?
Deborah: if you choose to update it's £12.99 for the software upgrade
You: And £12.99 = $19.99 does it?
You: That's certainly an odd exchange rate.
Deborah: May I help with any other product or order questions before you proceed?
You: Please.
Deborah: sure
You: What's the purpose of the MacBook Air?
You: Considering it's got exactly the same footprint as the MacBook.
Deborah: it's our new notebook
You: It's not exactly 'portable' though, is it.
Deborah: This chat is designed to assist customers in their ordering.
You: Okay, okay.
You: When are the new MacBook Pros being released?
Deborah: ok
You: Those long-overdue, non-consumer laptops which Apple just forgot about?
Deborah: At this stage, I will need to terminate this communication due to the nature of the conversation.

Glad they cleared all of that up for me :rolleyes:
Click to expand...

I echo the statements made by others: Your being a jerk does not help anyone, here or at Apple.
 
I think it's a rather obvious mistake, albeit corrected it is one small error that almost feels telling.

LMFAO @ Brianstorm91 for thinking he'd be cool to be a jerk to some Apple rep an the backlash it caused.
 
jessica. said:
I think it's a rather obvious mistake, albeit corrected it is one small error that almost feels telling.
Click to expand...

I agree, but it's quite common for Apple to slip up in this way before the products are actually released (remember when the first 8 core Mac Pro was released? That was shown on their website about 2-4 days before it was due to be released and very quickly taken off again).
 
jessica. said:
LMFAO @ Brianstorm91 for thinking he'd be cool to be a jerk to some Apple rep and the backlash it caused.
Click to expand...

:confused: They were honest questions: I'm not one to pus sy-foot around because it's 'not nice' to ask awkward questions. It's not being a jerk it's being inquisitive; if she doesn't know the answer then she should have just said so.

Edit: silly language checker.
 
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