Hello, I would like to share how my 1.5 year-old top spec iMac died out of warranty.
I bought my 27" iMac 5K 2TB fusion drive for my home office, in December of 2015. It's a Late 2015 Model, (Serial number ends with FEGG7N).
Keep in mind I was not even using it every day and generally took very good care of it.
Last week when trying to turn it on, the screen remained off and the machine beeped continuously. Nothing else happened.
I took it to iStore, Apple’s authorized Tel Aviv dealer where I had purchased it, and after inspecting it in their lab, they determined the Logic Board to be faulty, and quoted a repair price of 3000 ILS (850$), as the 12 months warranty period has expired , and I had not purchased the AppleCare plan.
Apart from me obviously expecting my top of the line iMac to last more than a couple of years, the real reason I hadn’t purchased AppleCare was that while buying the iMac, the sales representative had asked me how my computing skills were. I have been using PCs for well over 35 years.
He went on to suggest that AppleCare was not necessary as I'll probably never need any 'Tech Support' from Apple.
Never had he mentioned the possibility of a hardware failure, let alone within so short a time after the purchase. Who would’ve thought that the most pricy machine wouldn’t last more than 18 months? ☹
I'm extremely disappointed by the dismal build quality and lifespan of this iMac and by the inconsiderate service Apple provided post-sale.
THIS 27" IMAC IS THE MOST EXPENSIVE MACHINE APPLE SELLS, IT SHOULD LAST MORE THAN 18 MONTHS!
Denying responsibility for such an expensive product after only 18 months of use is not fair!
I'd appreciate any suggestions on how to deal with this issue.
I bought my 27" iMac 5K 2TB fusion drive for my home office, in December of 2015. It's a Late 2015 Model, (Serial number ends with FEGG7N).
Keep in mind I was not even using it every day and generally took very good care of it.
Last week when trying to turn it on, the screen remained off and the machine beeped continuously. Nothing else happened.
I took it to iStore, Apple’s authorized Tel Aviv dealer where I had purchased it, and after inspecting it in their lab, they determined the Logic Board to be faulty, and quoted a repair price of 3000 ILS (850$), as the 12 months warranty period has expired , and I had not purchased the AppleCare plan.
Apart from me obviously expecting my top of the line iMac to last more than a couple of years, the real reason I hadn’t purchased AppleCare was that while buying the iMac, the sales representative had asked me how my computing skills were. I have been using PCs for well over 35 years.
He went on to suggest that AppleCare was not necessary as I'll probably never need any 'Tech Support' from Apple.
Never had he mentioned the possibility of a hardware failure, let alone within so short a time after the purchase. Who would’ve thought that the most pricy machine wouldn’t last more than 18 months? ☹
I'm extremely disappointed by the dismal build quality and lifespan of this iMac and by the inconsiderate service Apple provided post-sale.
THIS 27" IMAC IS THE MOST EXPENSIVE MACHINE APPLE SELLS, IT SHOULD LAST MORE THAN 18 MONTHS!
Denying responsibility for such an expensive product after only 18 months of use is not fair!
I'd appreciate any suggestions on how to deal with this issue.