Yeah, good luck with that by the way. Three years and three months after its release and I haven't seen a single report of any such design defect anywhere other than the anecdotal information you've posted to this thread.
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iMac 27"/3.3/8GB/5K Retina - Late 2015 motherboard FAILURE
- Thread starter Yaron_L_Adv.
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Yeah, good luck with that by the way. Three years and three months after its release and I haven't seen a single report of any such design defect anywhere other than the anecdotal information you've posted to this thread.
With all due respect to your nameless expert and your litigation threats, would you care to provide a single link to a reputable source claiming these design defects?
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I'm not a professor (yet) but don't mention it.
Naaaah. It would make no difference to you anyway. I am really not interested in wasting time trying to impress a person just looking for an argument. If you owned this particular model and had a genuine interest I would put you in touch with my expert. Otherwise your sarcasm is not worthy.
Well that's where you're wrong. I am very interested to learn about a design defect on any iMac, even if I don't own the particular model. That would be some huge news.
That said, being an avid follower of Apple-related tech news combined with the fact that the model you're claiming one exists on is over three years past its release and I've yet to read one single claim of this anywhere aside from your post to this thread, I am understandably dubious that one actually exists.
Well, professor, any sarcasm on my part was merely tit for tat.
Please share what information you have, by all means.
You are missing the point.
I suffered from a number of design defects such as Nvidigate with the 2007 MBP and Radeongate with the 2011 MBP. In both cases there was a recall but it took Apple up to 2 years from the moment the problem started to begin the repair program. If I had paid for Apple Care in those situations I would have had my computer repaired in a matter of days or replaced by a new model and I could have kept on working, regardless of where the fault lies.
Problems are always going to happen and sometimes it's not even Apple's fault. Intel, AMD, etc, make mistakes all the time.
[doublepost=1517146797][/doublepost]No, you are still missing the point. Do a little research online to see the many people who have had logic board failure shortly after purchasing this particular model. Even if it is repaired with the same configuration, there will be repeat failures within a short time. You have your own experience and that is fine. However, even if you have the extended warranty and get repair, the unit will still be defective. I know that geeks tend to just think about themselves and their own experiences, but that is missing the point. Focus on this particular problem if you truly have an interest in finding the facts.
No, I was focusing on the fact that you seem to be claiming every single Late 2015 5k iMac ever sold (in your configuration) is defective and will fail within a short period of time and how you'd think such a massive defect would have been big news within a short time of the product's release three and a half years ago.
Anyway, if I'm wrong and it IS a defect then I hope you get your recall.
Wow. I am so happy I learned to read in school. Have some more sushi and then carefully read my comments without trying to distort them.
its pretty pathetic Apple does not give you more than one year on an item at this price point, then again its how they got the hundred billion plus in the bank.
How did I distort your comments exactly when I quoted them verbatim? lol
Best of luck to you, pal. Seems to me you have some long odds but what do I know?
I'm pretty sure Apple didn't invent the one year limited warranty.
The high price point and even higher cost of repair are why AppleCare is a must-purchase. Even at retail price for the new AppleCare+, you're talking about just over $7 a month for each additional month of the extended two years of full coverage.
It's a no-brainer. I got the standard AppleCare (no accidental damage coverage) on Amazon Japan from a third party seller for $90.
It also increases resale value if you happen to sell inside the coverage period.
I have always wondered about warranties. If a company produces a good product that will perform as reasonably expected for the time expected and there are no design defects or inherently defective components, why would one need to protect themselves for a year, two years or even three. Seems to be an admission that the product is sub par and one needs to protect himself from shoddy merchandise that is likely to fail in a short time period.
Apparently you didn't even read my last post about Nvidiagate and Radeongate.
Cheers
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Nobody can guarantee a 0% failure rate of extremely complex electronic components. The cost of doing that would be prohibitive which is why we have warranties to cover the small percentages of failure rates.
Apart from failure rates of electronic components, design defects occur because somebody made a mistake. Again no company can guarantee that none of their employees (or their providers) will ever make a mistake. Can you guarantee that you will never make a mistake?
Some tools manufacturers have lifetime warranties, for example the famous Morakniv company, but if you think a complex electronic product such as a computer can be compared to a screwdriver or a knife you are quite naive.
It sucks that an expensive product fails before its expected end of life, trust me I've been there, but it happens and it will keep on happening forever. Manufacturing and design defects will surface during the first years of the product which is why there are extended warranties.
[doublepost=1517157496][/doublepost]Yes, I read. My impression of Apple consumers is that too many of them just keep going back and back and are gluttons for abuse from a company that is more interested in massive money grabs and less concerned about producing a reliable product for consumers. None of my other computers from Dell, Acer etc. have failed after many years of use. I tried an Apple and now I find that it is totally unreliable and unfixable. In any event, I am quite capable of pursuing this to a successful conclusion. Apple will be the loser in the long run as they will run out of gullible people willing to salivate over the hype and drop huge amounts of money on defective products. To each his own.
Be sure to visit Dell and Acer forums where you will find dozens upon dozens of people with failing products too. It's not about a brand, it's how computer manufacturing works.
Not to mention Dell and Acer's subpar customer service, mostly subcontracted to separate companies in India, etc.
Having no Apple Store convenient to my location, when I call AppleCare for service they send a courier to my door whom I hand the machine to. They overnight it to the service center in Tokyo and generally have it back to me within 3 or 4 days.
Good luck getting that level of service from HP, Dell, Acer, etc.
jade, I own a late 2015 Imac 5K, could you please post a link that describes this inherent design defect in this model. Thanks.
Well, MY late 2015 27" 5k iMac died on Monday, and after first talking to Apple, and conducting several tests, and then taking it to an Apple authorized repair shop, it is determined that they have to replace the motherboard. I'm an American living in Italy, and bought the iMac here in Italy. I DIDN'T buy AppleCare, as Italian law requires all electronics to be covered for two years, so spending €179 (about $200) for YEAR THREE ONLY didn't seem like a good idea. It's a desktop, not a laptop, so it won't get banged around. I'm pretty expert on most things Apple, so the 3 years of tech support didn't seem worth it (although I have recently discovered that Apple now gives pretty much free tech support regardless of age on most products, ESPECIALLY if you do have AppleCare on at least one of them). My computer is about 28 months old, so just 4 months out of warranty.
Anyway, the repair is going to be €749, or about $935. Not a happy camper.
Anyway, the repair is going to be €749, or about $935. Not a happy camper.
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I'm sorry to hear that.
Although AppleCare+ (now available here in Japan and the USA) does offer accidental damage coverage with a deductible, its primary purpose is to insure against mechanical failures like the one you experienced.
I agree that accidental damage coverage is not as important on a desktop which is why I personally went out of my way to buy the standard AppleCare at a lower price.
I'm sorry to hear that.
Although AppleCare+ (now available here in Japan and the USA) does offer accidental damage coverage with a deductible, its primary purpose is to insure against mechanical failures like the one you experienced.
I agree that accidental damage coverage is not as important on a desktop which is why I personally went out of my way to buy the standard AppleCare at a lower price.
I've never seen more than one version of AppleCare for a product, but there IS an educational discount. My wife teaches school, so I should try that. On a MacBookPro the difference is substantial.
I do wonder if those that have experienced failure are operating on a power strip, or have had power spikes. Our condo has had a few power outages, and I had like 3 hard drives plugged into the same strip as the iMac. Before I get the iMac back from repair I will buy a protected power supply for it. I'm most worried that after the repair I may only have 30 or 90 days warranty on the repair, and hope it doesn't die again.
[doublepost=1521627197][/doublepost]I have this same problem in South Africa with a mid 2015 27" retina iMac. Just paid US $1000 for new logic board and power supply replacement and the problem is back after 3 months. Local dealer not very helpful in the first round, but at least seems to be taking me seriously this time. I will report here on the outcome.