iMac 27"/3.3/8GB/5K Retina - Late 2015 motherboard FAILURE

[nathan_reilly]

Once again, the original post is dealing with a late 2015 model. There is an inherent design defect in this model. Anecdotal examples of individual general experiences with Apple are not helpful.

I’d watch that tone. “Once again” is no way to lead into something to convince someone. Also, by the way, all we can offer is anecdotal evidence. That’s all you can offer too.

 

[dazzer21-2]

I thought you could buy a one-off AppleCare warranty per incident - something like £30 or so? Or was I dreaming? And I reckon that if Apple were to offer AppleCare as a monthly payment insurance policy, pretty much everyone would take it up rather than a one-off upfront fee.

 

[MacManPro1]

Hello, I would like to share how my 1.5 year-old top spec iMac died out of warranty.

I bought my 27" iMac 5K 2TB fusion drive for my home office, in December of 2015. It's a Late 2015 Model, (Serial number ends with FEGG7N).

Keep in mind I was not even using it every day and generally took very good care of it.

Last week when trying to turn it on, the screen remained off and the machine beeped continuously. Nothing else happened.

I took it to iStore, Apple’s authorized Tel Aviv dealer where I had purchased it, and after inspecting it in their lab, they determined the Logic Board to be faulty, and quoted a repair price of 3000 ILS (850$), as the 12 months warranty period has expired , and I had not purchased the AppleCare plan.

Apart from me obviously expecting my top of the line iMac to last more than a couple of years, the real reason I hadn’t purchased AppleCare was that while buying the iMac, the sales representative had asked me how my computing skills were. I have been using PCs for well over 35 years.
He went on to suggest that AppleCare was not necessary as I'll probably never need any 'Tech Support' from Apple.
Never had he mentioned the possibility of a hardware failure, let alone within so short a time after the purchase. Who would’ve thought that the most pricy machine wouldn’t last more than 18 months? ☹

I'm extremely disappointed by the dismal build quality and lifespan of this iMac and by the inconsiderate service Apple provided post-sale.

THIS 27" IMAC IS THE MOST EXPENSIVE MACHINE APPLE SELLS, IT SHOULD LAST MORE THAN 18 MONTHS!

Denying responsibility for such an expensive product after only 18 months of use is not fair!

I'd appreciate any suggestions on how to deal with this issue.

Hi,

I really feel your pain and couldn't agree more that the machine should last longer than 18 months. In Ireland all products automatically have 2 years warranty and can have up to 6 years depending on the case, however, this doesn't help you!

Having had issues with Apple products in the past I went directly to Apple and found them to be very helpful and on more than one occasion they repaired, free of charge, items that were outside warranty. I found that being polite, while also being more than a little insistent, worked really well. If the person isn't able/willing to help, politely ask to speak to their supervisor and basically don't take no for an answer. I would point out that it is totally unreasonable for Apple to expect you to pay X amount of $€£ for a machine, only to have it fail after 18 months, ask the person if they would be happy with that.

Anyway I hope this helps and that you get the situation resolved.

 

[jeank43]

Same case to me. RIP very sad