Assuming it's Apple you ordered from, you can definitely return any Mac, CTO or not. That's why the refurbished store has so many CTO options available (how else would they get there).
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iMac Pro order thread
- Thread starter Trebuin
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Yes Apple business team. Thought it was odd at the time but not concerned as I had/have no plans on returning. Is there any chance with the iMac Pro they have changed their policy on this?
Ah - well it is possible the business team have their own policies. But if you order a CTO model from apple.com as a normal customer, the standard return policy applies.
Note, assuming you get a standard receipt from the business team, it will say on there if an item is not eligible to be returned. At present the only items I have seen say that are gift cards and those 5p carrier bags you get in store.
Ah - well it is possible the business team have their own policies. But if you order a CTO model from apple.com as a normal customer, the standard return policy applies.
Note, assuming you get a standard receipt from the business team, it will say on there if an item is not eligible to be returned. At present the only items I have seen say that are gift cards and those 5p carrier bags you get in store.
Ok, this link was on the receipt, looks like you have 10 days and you have to pay to return. Doesn't look like just business. http://store.apple.com/Catalog/uk/Images/salespolicies_retail_kiosk.html
Those T&Cs are more than 10 years old - the phone number isn't even correct.
More up-to-date policies can be found here: https://www.apple.com/uk/legal/sales-support/Apple's policy is returns are accepted for any reason (or no reason!) provided you request the return within 14 days of receiving the item.
The confusion stems from the wording "custom-configured products", which are excluded in Apple's policy. The thing is that CTO Macs are not "custom-configured products" by Apple's definition: only things like iPads or iPods with a personalised engraving are.
Have a look at the MacBook Pro forum. You'll find lots of people, myself included, who have returned a CTO Mac.
Those T&Cs are more than 10 years old - the phone number isn't even correct.
Apple's policy is returns are accepted for any reason (or no reason!) provided you request the return within 14 days of receiving the item.
The confusion stems from the wording "custom-configured products", which are excluded in Apple's policy. The thing is that CTO Macs are not "custom-configured products" by Apple's definition: only things like iPads or iPods with a personalised engraving are.
Have a look at the MacBook Pro forum. You'll find lots of people, myself included, who have returned a CTO Mac.
Well, that's a bit odd that I was told the wrong thing and the stuff is 10 years old! Apologies for causing any confusion but you can see why!
It is confusing. Though I've not dealt with the business team myself so I'm not sure if they have some separate rules or something, but it would surprise me if they did.
"Shipping to Store Available 12 Jan, 2018. We will send you an email when your items are ready for pickup."
What a nice way to celebrate my mom's birthday
What a nice way to celebrate my mom's birthday
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