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iMac Software update 1.3

For those affected by iMac (AL) freezing issues, do you have 3rd party RAM installed?

  • Yes

    Votes: 50 17.3%

  • No

    Votes: 77 26.6%

  • N/A (not freezing, don't have an aluminum iMac)

    Votes: 162 56.1%
  • Total voters
    289
compuguy1088 said:
Ok......so your under an NDA, and you may or may not have information towards the real problem? How did you get into this in the first place...it just seems awkward....
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Not awkward at all. I volunteered. They were asking for people to volunteer in the WoW forums and I offered.

I was contacted shortly thereafter by Blizzard then by Apple.

I WILL say that the 1.3/1.2 patch is one I tested and reported did NOT fix any issues. It was released none the less.

Maybe it does and those that still have issues really is Hardware. Perhaps not. I for one am going to take advantage of my warranty and get my machine replaced or at least parts of it. I'm a little pissed they released this patch since it didn't do anything to fix the freezes so I doubt I'll be helping anymore, or at least refusing if contacted.

People here have often b!tched "why don't you test the stuff?" Well I'm here to say that it IS tested, yet it's Apple's call to release it or keep developing. I guess we can all figure out what their decision was. And rather than supress the masses it only enraged them further.

I'm not unhappy with my desicion to move to Apple. I am happy. But those of us that have these new machines will just have to buckle down and pay the price for technology moving on. It is sad that it's taking so long. I would say a recall would be a better choice on Apple's side IF replacements are indeed fixing the problem. A lot of us have posted our System Profiler specs and there still doesn't seem to be a trend.

Since I can't even work on this iMac, waiting for a replacement or repair tech won't hurt me.

Sorry I can't give out more info but that's the downside to signing that bit of paper.
 
kkat69 said:
Not awkward at all. I volunteered. They were asking for people to volunteer in the WoW forums and I offered.

I was contacted shortly thereafter by Blizzard then by Apple.

I WILL say that the 1.3/1.2 patch is one I tested and reported did NOT fix any issues. It was released none the less.

Maybe it does and those that still have issues really is Hardware. Perhaps not. I for one am going to take advantage of my warranty and get my machine replaced or at least parts of it. I'm a little pissed they released this patch since it didn't do anything to fix the freezes so I doubt I'll be helping anymore, or at least refusing if contacted.

People here have often b!tched "why don't you test the stuff?" Well I'm here to say that it IS tested, yet it's Apple's call to release it or keep developing. I guess we can all figure out what their decision was. And rather than supress the masses it only enraged them further.

I'm not unhappy with my desicion to move to Apple. I am happy. But those of us that have these new machines will just have to buckle down and pay the price for technology moving on. It is sad that it's taking so long. I would say a recall would be a better choice on Apple's side IF replacements are indeed fixing the problem. A lot of us have posted our System Profiler specs and there still doesn't seem to be a trend.

Since I can't even work on this iMac, waiting for a replacement or repair tech won't hurt me.

Sorry I can't give out more info but that's the downside to signing that bit of paper.
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Speaking of Battle.net/Blizzard. I'm a Diablo 2: LOD player. Ever since I upgraded to 10.5 I've had a lot of problems with the 1.11 Diablo 2: LOD patch. Lots of total system freezes at the character selection page. There also seems to be a problem where it for some reason keeps selecting the Asia Realm. For a whole day I was e-mail Battle.net and wondering why my account had been deleted. Turned out it was 10.5 reverting me to Asia's realm. I suspect Battle.net/Blizzard is gonna have to come out with a stand alone update for the Mac users soon.
 
samt14 said:
After updating to 1.3 under leopard, it stopped freezing for an entire 4 hours. Then freezing started again with a vengance, about 6 times in a row.

Just a question about warranty. My 90 day phone support expires in 2 weeks, I won't have time to call them until next week. As Apple has 1 year warranty I'm not loosing much if i call apple about freezing AFTER my 90 day phone support is over right??
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From my understanding and what was explained to me, the phone warranty is just tech advice/troubleshooting/support over the phone. You can still call and say "it's broke fix it" and although they probably won't help troubleshoot the issue, they will probably give you an RMA number or something to that affect, and assist in sending back, or taking it to the Applestore.

Just no over the phone troubleshooting type of support.

I don't think what I wrote made sense and it's to late for me to rewrite it, so I hope you understand. Others here can also explain it probably better than I just did :( sorry.

Hope this helps a little.
 
Just installed 1.3 a few hours ago - and the freezing began with a vengeance.

Only had it happen since Leopard was installed though so in my mind definately a software issue... getting rather fed up of the freezing now too :roll:

Tom
 
Grrr. Just installed it, its made my front row movies Fuzzy o_O
And it still freezes.. We asked for a fix, not another bug.
 
:( I really wished I had done a better job searching the forums and found this thread before I ordered my new iMac -- it arrives tomorrow I pray that it doesn't freeze.
 
james77 said:
:( I really wished I had done a better job searching the forums and found this thread before I ordered my new iMac -- it arrives tomorrow I pray that it doesn't freeze.
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My advice is to read the thread carefully. Note that in fact the freeze-affected iMacs are still a small percentage of the overall number of machines out there. Note that many of us posting to these threads have fully functioning iMacs and are just trying to help those with the issues. Most importantly if you DO happen to get a "freezer" pack it up and send it back for a replacement immediately.

Chances are your Mac will have no problems at all.
 
SaSaSushi said:
My advice is to read the thread carefully. Note that in fact the freeze-affected iMacs are still a small percentage of the overall number of machines out there. Note that many of us posting to these threads have fully functioning iMacs and are just trying to help those with the issues. Most importantly if you DO happen to get a "freezer" pack it up and send it back for a replacement immediately.

Chances are your Mac will have no problems at all.
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Thank you for your words of encouragement! :)
 
I bought my iMac yesterday and was quite excited if a little sick for spending £1300 on it, Mrs wasn't impressed...

Well then I get home and put Leopard on. Ouch, start noticing the odd drawing problem. No matter I pressed on, tried to install windows, which was reluctant to go on at first, but complied eventually. So then I boot into Windows and oh dear, the screen goes black. I press the power button and hear it power down properly.

No problem I thought, I expect that sort of thing from Windows. I recently built a PC for a customer which I managed to kill by installing some drivers it said it needed. It had nothing but XP on it, so I was quite impressed by that, and not phased when the same sort of thing happened on my iMac.

But then I boot into Leopard and oh what the hell!? Leopard goes five seconds into the desktop. Much swearing and sweating, pressed the power button and tried again. Checked for updates and installed 1.3, hoping that was the fix Apple had sworn to release to fix the freezing issue I felt I was now going to suffer. Kernel Panic? I've heard of those, is that what I saw? You bet. I'm starting to panic myself now, thinking of returning it and going back to my attractive but very loud PC. I wouldn't admit defeat! I let it panic, I let it freeze while searching in spotlight, I let it draw artifacts, whatever the hell it wanted to do!

I let it get all that out of its system, hoping after a few restarts it might get the message that I wasn't going to give up.

All in all, it crashed more times in the first five hours of being in its new home, than all the windows PC's I've built/owned in the last five YEARS put together!

The next five hours though, they were a little better. I didn't push it too far, as I didn't want to see it crash again. I did try some of the things people have reported to freeze their machines, but it didn't happen for me.

If you've read all of that, well done. This alu keyboard is very nice to type on. I can type quicker on this than any keyboard because I just don't make any mistakes. No hitting the odd key I shouldn't, just perfect every time!

So to sum up, I was a little bit cheesed off to begin with, but while its working, I'm happy for sure. Its a sweeeeet system. I hope it continues to work, it will break my heart to start messing around getting it returned/repaired. I just want to use it!

Thanks for reading!
 
I got my extreme about a month ago. Never applied the 1.1 or 1.2 update. No freeze whatsoever.

Did the 1.3 and still no freeze here. Am I lucky or I just haven't discovered it yet?

I tried frontrow and played Warcraft III. No problems.

Although I do have problem with older games like Tigerwoods 2003 and Rise of Nation Gold.

I can't play TW 03 at all and RON's graphic is really grainny.

What else should I try to see if my iMac freeze or not?
 
autumn said:
I got my extreme about a month ago. Never applied the 1.1 or 1.2 update. No freeze whatsoever.

Did the 1.3 and still no freeze here. Am I lucky or I just haven't discovered it yet?

I tried frontrow and played Warcraft III. No problems.

Although I do have problem with older games like Tigerwoods 2003 and Rise of Nation Gold.

I can't play TW 03 at all and RON's graphic is really grainny.

What else should I try to see if my iMac freeze or not?
Click to expand...

Rest assured you are probably in the majority. Time Machine and running through the various screen savers on the system preferences panel are good ways.
 
flopticalcube said:
Rest assured you are probably in the majority. Time Machine and running through the various screen savers on the system preferences panel are good ways.
Click to expand...

I have never have problem with Time Machine: Launch and browsing through datas. I never restored any data though.

I just tried all the screen savers and no freeze.

Do you mean majority of people with new iMac DON'T have freezing issue?

There is still something wrong with the Video Card though. At least on my machine with older games.
 
autumn said:
I have never have problem with Time Machine: Launch and browsing through datas. I never restored any data though.

I just tried all the screen savers and no freeze.

Do you mean majority of people with new iMac DON'T have freezing issue?

There is still something wrong with the Video Card though. At least on my machine with older games.
Click to expand...

Ya most people DON'T have the freeze problem...

People with sick computers tend to post more than people with good computers.
 
autumn said:
I have never have problem with Time Machine: Launch and browsing through datas. I never restored any data though.

I just tried all the screen savers and no freeze.

Do you mean majority of people with new iMac DON'T have freezing issue?

There is still something wrong with the Video Card though. At least on my machine with older games.
Click to expand...

Your problems are probably more related to the driver's newness. Time will mature these no doubt. I have two iMacs and one is rock solid so I think the problem, while widespread, is not omnipresent in every iMac.
 
Well, 1 or 2 AppleCare staff have fessed up to 5% or so being bad, right?
Polls on this forum suggest nearer 50%.
To be realistic, it has to be somewhere between the 2.. Be it 5% or 50%, its still way too damn many.
 
deydodoe said:
I've avoided any of the updates due to the freeze issue but I noticed today that Imac 1.2 update does not appear on software updates.

So I went onto the apple site and it wasn't on the downloads page (only for leopard but not tiger?).

http://www.apple.com/support/downloads/

So did a search for it and this is the page for imac Tiger 1.2 update:

http://www.apple.com/support/downloads/imacsoftwareupdate12tiger.html

Looks like the page has been withdrawn???
Click to expand...



Ya your right... 1.2 is GONE

http://www.apple.com/support/downloads/
 
This is most likely a case of supplier QC issues, rather than Apple engineering or manufacturing problems.
Some samples of the new GPUs simply do not work as reliably as the reference.
 
well, i did the 1.3 update and haven't had any troubles so far. but my iMac doesn't exhibit the freezing problem.
 
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