iOS 9 & iCloud Backup

[kanon14]

I'm having problems with iCloud backup too once I updated to iOS 9. Now no matter what I tried the phone can't backup to iCloud.

 

[AllergyDoc]

Can't help you there. 9.1 fixed my iCloud backup problems.

 

[Robhandley]

I'm on 9.1 but am unable to back up to iCloud. I have signed out of iCloud account, deleted back ups, disabled and enabled iCloud backup and even tried turning off data from all apps for backup so it just backs up essential phone info. Still no luck. I then tried to back up to iTunes and that too failed. I hope they fix it soon as I have no way of backing up. I've got a 6s coming on 25th and don't fancy transferring all my contacts over manually.

 

[rayjay86]

After upgrading to iOS9 last night, I noticed that I no longer had any iCloud phone backups. I forced a backup before going to bed. Now this morning it's telling me "Latest Backup: Yesterday" and "Backup Size: 0 bytes".

When I browse through the "Backup Options" list of applications, they all appear as No Data. I guess that explains why my phone says it was backed up and the backup size is 0 bytes. Still isn't correct though.

I guess I'll for sure back up to my computer at home this evening to be on the safe side.

I'm having the same issue. I wake up every morning to an alert on my phone saying iCloud backup failed because there's not enough space. But I've got 5gb of free space since my iPad doesn't do cloud backups. When I click manage storage I see 0 bytes for everything.

 

[johny979]

I fix the problem
I delete my last backup(ios9 GM) and try to do new icloud backup, and now it´s ok
So I think there´s some problems with backups of GM.

I start with new backup and everything fine

 

[Robhandley]

I can't delete my backup now. It just shows an error saying its unable to delete backups at this time.

 

[rbgatti]

I no longer have any of my previous backups to delete (iPhone and iPad). And the backup problem is the same on both devices. It is concerning to hear that iTunes backup isn't working also but I will have to try that tonight.

 

[hspace]

I just upgraded to ios 9 yesterday - (iPhone 5) - and I cannot get iCloud backups to work. There is plenty of space. The old backup is listed as 0 bytes.

And despite it saying that there is insufficient space for a backup, there is no way of telling how big the new backup would be.

I've tried everything. Logging off and on iCloud. Turning backup off and on again.

How could they screw something so critical up this badly? From Googling, this appears to be a well reported issue for the ios 9 betas. This should NEVER ship in this state. This is the last time I'm upgrading a device before a X.1 release.

(and before I get comments about "no understanding software", I am a full-time software engineer)

 

[iMerik]

I just upgraded to ios 9 yesterday - (iPhone 5) - and I cannot get iCloud backups to work. There is plenty of space. The old backup is listed as 0 bytes.

And despite it saying that there is insufficient space for a backup, there is no way of telling how big the new backup would be.

I've tried everything. Logging off and on iCloud. Turning backup off and on again.

How could they screw something so critical up this badly? From Googling, this appears to be a well reported issue for the ios 9 betas. This should NEVER ship in this state. This is the last time I'm upgrading a device before a X.1 release.

(and before I get comments about "no understanding software", I am a full-time software engineer)

I'm telling my parents to hold out on upgrading to iOS9 until I know iCloud backups are working again. This is ridiculous. I'm on an iPhone 6, so it's not like some obscure bug with iPhone 4S that didn't get tested well.

 

[perspexorange]

Same problem here - no matter what I try (force restart, turning off and on backups etc.), my 5S won't back-up to iCloud.

Very annoying and a bit worrying as my iPhone hasn't sent me a warning message that it hasn't backed up. I was just checking to see if I had been upgraded to 50GB storage from 20GB and noticed it didn't back-up last night (I'm in the UK). Tried to back-up and no luck. Have tried about 20 times today - no success whatsoever.

 

[deany]

I spoke to Apple as I can't sync my iPhone calendars etc

I can backup to iCloud interestingly after about 3 weeks of not being able to.

Apple tech say there is a problem with the server and he is phoning me tomorrow or Saturday (UK) with an update will update here.

I'm on 9.0 now.

 

[jmf4]

Just got off them phone to them and basically they can't do anything about the failed backup from iOS 9 PB. This was due to the agreement that is taken when you download it, they don't support beta.

He said I've fallen into a hole where I downgraded to 8.4 and its a failed iCloud backup on 8.4.

Then the iCloud engineering team said that they can't provide apple support or do anything in regards to this due to the above. Even though both departments could see the backup they can't delete.

He said there are a few options but can't guarantee.

1: lower the iCloud to the free plan clear some space and backup then upgrade to the 20Gb plan see if it pushes the failed one to delete.

2: upgrade iOS 9 current PB (backup iPhone on 8.4 via MacBook) the iCloud back up on iOS 9. Then manage iCloud and try to delete it in the hopes that the new iCloud backup has overwritten the failed. Then delete that backup and downgrade 8.4 then iCloud backup.

Bigger risk here being if I do the above and I can't delete or the second iOS 9 backup fails then it's another 5Gb of your storage.

3: wait until the official release of iOS 9 iCloud backup and hope it over writes, he said if it doesn't then call in and the team should be able to do delete the failed one.


Not a lot of help to be honest.

I'm on iOS 9.1 beta. I cannot make a backup and despite showing 4GB of available space on iCloud, can no longer sync photos to iCloud. Were you at all successful with any one of the three options or making further progress with Apple? I have talked to support but because it is a beta, they say they cannot help and point me to the developer portal which is not helpful.

 

[deany]

I'm on iOS 9.1 beta. I cannot make a backup and despite showing 4GB of available space on iCloud, can no longer sync photos to iCloud. Were you at all successful with any one of the three options or making further progress with Apple? I have talked to support but because it is a beta, they say they cannot help and point me to the developer portal which is not helpful.

Surely go to 9.0 then they will/must help?
Plus your backup may work then?
Have you an iPad to try it on?

 

[perspexorange]

I seem to have fixed my issue in not being able to back-up to iCloud on iOS 9.0.

If anyone else is having this issue, you might want to try what I did. I'm not sure if this will work for everyone though.

Firstly, and most importantly, make sure you have a recent iTunes backup as you'll be deleting your latest iCloud backup.

Go to Settings> General> Storage & iCloud Usage> iCloud> Manage Storage

Click on your latest backup. If it was like mine, it said the size was 0 kb.

Scroll to the bottom and click 'delete backup'. This should delete the backup and switch off iCloud backups.

Then go to Settings> iCloud> Backup

Switch on iCloud backup

Click on 'Back Up Now'.



That fixed it for me and I was able to backup for the first time today after many attempts.

Hope it helps at least somebody.

 

[Blujelly]

I'm on iOS 9.1 beta. I cannot make a backup and despite showing 4GB of available space on iCloud, can no longer sync photos to iCloud. Were you at all successful with any one of the three options or making further progress with Apple? I have talked to support but because it is a beta, they say they cannot help and point me to the developer portal which is not helpful.

Oddly enough 2 days before iOS9 was released someone somehow, removed the failed backup on my account as all my data adds up. I'm know showing the correct amount

 

[rayjay86]

Nope nothing so far has worked.

I've done a fresh install of the latest iOS 9 from iTunes after the public release. That screwed up my settings big time even though I'd restored from a local iTunes backup. All my apps were messed up, I had to re-login and rearrange my home screen folders, a mess.

The point is I still got an alert this morning saying my iCloud could not be backed up because of no space!!!

 

[panar]

iCloud backup is acting weird on iOS 9 for some reason. I will give it some time before submitting a bug to Apple.

 

[Robhandley]

I have read on other forums that people seem to think this is caused by a corrupt app trying to back up. Someone suggested looking at your backup options for apps you have recently deleted that are not showing the icon image. I looked through mine and found this:

I have never used this keyboard or even enabled it on my phone. I tried turning it off but no luck. I can't seem to get rid of it. Does anyone else have anything similar?

 

[iMerik]

As of last night, my phone is displaying the correct data usage for apps under the "Backup Options" area and a full backup successfully performed. I seem to be back in business.

P.S. The bump from 20GB to 50GB for the $.99/month tier came just in time.

 

[IndianBird]

I have read on other forums that people seem to think this is caused by a corrupt app trying to back up. Someone suggested looking at your backup options for apps you have recently deleted that are not showing the icon image. I looked through mine and found this:

I have never used this keyboard or even enabled it on my phone. I tried turning it off but no luck. I can't seem to get rid of it. Does anyone else have anything similar?

Dude, I've got that same keyboard showing up in mine. I haven't been able to back up my phone since I installed 9 beta back in July. I'm on official 9 now and still can't do it, cloud or iTunes.

That's interesting about that keyboard.

 

[Robhandley]

Dude, I've got that same keyboard showing up in mine. I haven't been able to back up my phone since I installed 9 beta back in July. I'm on official 9 now and still can't do it, cloud or iTunes.

That's interesting about that keyboard.

That's a bit too much of a coincidence. My backup hasn't worked since then either. I don't know what it is and can't find it on phone to delete it either. Switching off the backup doesn't make any difference either.

 

[IndianBird]

That's a bit too much of a coincidence. My backup hasn't worked since then either. I don't know what it is and can't find it on phone to delete it either. Switching off the backup doesn't make any difference either.

Do you have any third party keyboards installed? I have SwiftKey and Flesky.

 

[Robhandley]

Do you have any third party keyboards installed? I have SwiftKey and Flesky.

No. Only keyboard I have ever enabled is emoji. I have delete that and it's still there.

 

[IndianBird]

No. Only keyboard I have ever enabled is emoji. I have delete that and it's still there.

That's interesting. Somehow it's come jumbled with a beta I guess and we can't get it out on our own.

Sure worries me to be shooting around with a phone that hasn't been backed up in 10 weeks and counting....

 

[Robhandley]

That's interesting. Somehow it's come jumbled with a beta I guess and we can't get it out on our own.

Sure worries me to be shooting around with a phone that hasn't been backed up in 10 weeks and counting....

Yeh I have an iPhone 6s coming next week and without a backup I will have to transfer everything over manually. I thought those days were behind me! Just did a search on google for this keyboard data and it looks like it's been a bug since the ios8 beta in 2014 and has something to do with your recently used emojis. If it is this causing the problem then I don't hold out much hope for a fix.