Wow. That’s ridiculously nice of Apple. To include a forum selection clause per country. Most companies make you sue in the US, because it’s a deterrent.
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iOS App Updates Blocked with Pending Purchase
- Thread starter ArmCortexA8
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Deviously clever of a company given over to such terrible tactics such as blackmail and coercion. I wonder if Dr Evil runs the Apple Territory in Oz...
Yep I'd have assumed any action/claim would have to be made under US jurisdiction.
Hope OP just does the simple thing and moves on by now...
This reminds me of a massive thread on another forum where a person needed his public IP to change on his ISP. This is an issue that can be fixed by his simply changing the MAC address of his router, a ten second fix. But due to some misguided principle he refused to do it. He even claimed to have spent hours and hours on the phone with the ISP trying to get them to change his IP and shot down anyone mentioning how easy it is to change the MAC address.
I'm going to guess that our OP isn't like that, though. Right, OP?
Just checked and the applicable "Apple" jurisdiction for me in New Zealand is NSW Australia, you now select T&C's by country so it can get quite complex...
Would be interesting as I was in the UK when I created my AppleID, so anything I accepted or signed and that time would be based on that and then seems to follow residence...?
Easier to just keep CC details current and funded LOL
Would be interesting as I was in the UK when I created my AppleID, so anything I accepted or signed and that time would be based on that and then seems to follow residence...?
Easier to just keep CC details current and funded LOL
You might have signed the original terms and conditions in the UK, but Apple tends to update them yearly and you agree every time you update your iOS. So the most recent one would be applicable.
Oh good grief. What 'rights' do you honestly think you're standing up for?
Your don't even have a clue as to the law and you've certainly failed to specify any statute of act that you feel Apple has broken. Yet here you are, pouting on how Apple are trying to 'blackmail' or 'coerce' you. You don't even know what those words mean yet you throw them out there like they mean something.
The fact that no one here has had any sympathy for you should tell you something. But no, your take away from this is apparently just how you are the sole believer in consumer rights, battling us mean Apple apologists.
It's all rather sad really. Well, have fun waiting for the ACCC to reply. No doubt when they don't you'll feel that they are in league with Apple as well.
And, yes, by acting like this you stand to loose something: your dignity.
/Exit
Your rights are extinguished. You agreed to the terms and conditions. Thats game over. There is no revoking once you do that. You rights are gone, poof, vanished, no more. So stop with this nonsense and "wow is me." You did this to yourself.
OP has a pending purchase, that needs a payment method so how would having payment method = none help?
Agreed you would need to use a gift card or such but that is no different to using a valid CC with funds as far as App Store logic is concerned on locking downloads???
Funny - we took the same sentence and came to a completely different "result". You focused on what to lose and I focused on the legal aspect of it.
That'll be cause I only watch lawyers on TV and you're studying to be one, perhaps?
I'm just giving ideas on how to fix this error if someone searches and finds this thread.
As for the OP, all I could find about "pending purchases" was that they were a glitch that can't be fixed. That's iOS 11 for ya.
But seriously, most likely the purchase must be completed or cancelled.
Having experienced first hand what the OP is describing, I agree it's closer to extortion than anything else. Especially when you end up in situations where the iTunes account is so old/unused that you need to use the security question as 2-factor auth. Since you don't know the security questions, you are locked out of the account, and can't even change the credit card on file.
In my case, it took over an hour to resolve over the phone with Apple, so that my dads account was unblocked, so that a free app that I downloaded on my account from the app store, on his iMac, would update.
In my case, it took over an hour to resolve over the phone with Apple, so that my dads account was unblocked, so that a free app that I downloaded on my account from the app store, on his iMac, would update.
And that’s Apple’s fault how? No way in the world is it extortion. You owe them money, so they suspend your account. They are allowed to do this. I feel like a broken record. You agreed to the terms and conditions. Don’t like it, then don’t agree and leave the Apple ecosystem.
So exactly how old or inactive should an account be for normal security rules (remembering your password and security questions for example) to be null and void?
Its a pain for sure but those rules (overcoming of which of course takes time), are there to protect EVERY AppleID.
Makes me glad I live in the UK. Here, no one loses their rights because they have agreed to a set of terms and conditions. Every consumer contract here will state the phrase "your statutory rights are not affected", i.e. your statutory rights are your minimum guaranteed rights under the law, so they always apply and overrule the retailer’s store policy.
Extortion??? REALLY?
Oh, whatever...
What is it with folks these days using these incredibly emotive terms in such minor events like this?
These are updated of apps on a smartphone for heaven's sakes. At which point have you even been denied access to use the apps?
Good grief...
Why have contract laws then if people are not held accountable for their actions of signing their name? Why would any company want to do business with someone if terms and conditions are not applicable. Seems like a complete train wreck.
And the OP, when asked, couldnt point to a single statutory right to support his claim.
The App store works in the same way in the UK and Europe so good luck with that.
You owe money to the store, dude.
The store won't let you update anything else you already have until the balance is paid.
Your transaction is with Apple/iTunes, not each app being sold.
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This is the hill you're going to die on?
Your "right" to continue using a service that you own money to?
[doublepost=1520712449][/doublepost]
How would these consumer rights apply here?
Would Apple be forced to allow him to continue to use a service (in this case, update his apps) he owes money to?
This happened to me today too, and I found the solution in a reddit thread.
I had bought a movie last night, and tried to rent one today. I got the error about having to update my CC info, yet nothing worked. I couldn’t even updates the apps on my iPhone. If you check your recent purchases in your account settings you will probably find the last purchase showing as Pending.
The solution was to buy a iTunes gift card and apply it to the account. This released the pending payment in their system and everything went back to normal. I am guessing they had a batch process issue.
I had bought a movie last night, and tried to rent one today. I got the error about having to update my CC info, yet nothing worked. I couldn’t even updates the apps on my iPhone. If you check your recent purchases in your account settings you will probably find the last purchase showing as Pending.
The solution was to buy a iTunes gift card and apply it to the account. This released the pending payment in their system and everything went back to normal. I am guessing they had a batch process issue.
Just to be clear.
Do you or do you not owe them money? And if so why can't or haven't you paid them.
Because to me (and please excuse me if I'm wrong) it sounds like you purchased and downloaded an app but haven't paid for it now you've been blocked from their store. I hope that isn't the case because if it is you have convinced yourself that stealing is ok and have a sense of entitlement that the same store you stole from is supposed cater to you.
To use your car and petrol analogy.... Its a akin to you putting petrol in your car from a petrol station and then driving off without paying. The petrol station puts your picture on the wall that reads "Do not serve or allow entry" instead of pursuing a criminal/civil case. And then you come back anyway and get upset because they wont let you get air in your tires and use the restroom because that has nothing to do with petrol. (sorry about that, not working with much lol)
I think I'm probably mistaken because Apple blocking someone from their store for stealing is their punishment (albeit and possible credit damage). But for the now criminal to bring the situation to higher authorities is...well one of the dumbest things I've heard in a while.
There are other ways to pay for charges if this is just a misunderstanding.
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In the US it will depend on the court and nature of the case along with all its variables. The individual can skate all over EULAs without much problem. You think the judge or jury read their iPhone EULA? The problem (for him) is the variables, the judge or jury knows that taking things without paying for them is wrong.... And while that wouldn't be the case it would be what gets it settled.
Do you or do you not owe them money? And if so why can't or haven't you paid them.
Because to me (and please excuse me if I'm wrong) it sounds like you purchased and downloaded an app but haven't paid for it now you've been blocked from their store. I hope that isn't the case because if it is you have convinced yourself that stealing is ok and have a sense of entitlement that the same store you stole from is supposed cater to you.
To use your car and petrol analogy.... Its a akin to you putting petrol in your car from a petrol station and then driving off without paying. The petrol station puts your picture on the wall that reads "Do not serve or allow entry" instead of pursuing a criminal/civil case. And then you come back anyway and get upset because they wont let you get air in your tires and use the restroom because that has nothing to do with petrol. (sorry about that, not working with much lol)
I think I'm probably mistaken because Apple blocking someone from their store for stealing is their punishment (albeit and possible credit damage). But for the now criminal to bring the situation to higher authorities is...well one of the dumbest things I've heard in a while.
There are other ways to pay for charges if this is just a misunderstanding.
[doublepost=1520732175][/doublepost]
In the US it will depend on the court and nature of the case along with all its variables. The individual can skate all over EULAs without much problem. You think the judge or jury read their iPhone EULA? The problem (for him) is the variables, the judge or jury knows that taking things without paying for them is wrong.... And while that wouldn't be the case it would be what gets it settled.
