We found an iPad on a plane when we transferred flights when we checked the pocket halfway home. When we got home, we contacted the airline in order to give our information to pass along to anyone reporting an ipad missing on that plane.
So you found an iPad on a plane and took it home to try to find the owner. Instead of handing it to one of the perhaps half dozen staff members on the plane.
Not only does that story come off as fishy, in some areas that is considered theft. A lesson learned by Brian Hogan when he took home a phone he found at a bar instead of giving it to that staff.
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I was initially told that nothing could be done, but the store's manager was kind enough to unlock it for me since it wasn't registered as stolen.
No he didn't. Store managers don't have access to any kind of a system to unlock such devices. What he likely did was retail swap the device against policy to be nice to you.
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Good points. And let me add that a store manager shouldn't be able to unlock an iPad that has been locked down due to activation lock. I don't even know if Apple headquarters can do it, for that matter.
HQ can do it but they have a very strict protocol, requiring several bits of validation paperwork etc. It's not something you can just call up and do it. And it won't happen right away.
Stores can't do it. Comes up all the time when folks bring in dead phones etc. If find my is on, no repairs or replacements can be done. Yeah they get that it's your kids phone but he created an iCloud account and unless you know the info nothing is happening today. Sure you can talk to the manager but he can't do anything. My BF goes this several times a day.
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Totally different system. That was an activated phone with a passcode lock.
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I am lost and fail to see how this is Apples fault? Should it be the retailer/pawn shop to tell the person who is selling the iPhone/iPad to turn off the activation lock?
It's not Apple's fault. Except in the eyes of the folks that want to believe everything is Apple's fault.
The pawn shop should know their business and not taken it, the buyer should know what they are buying and not bought if without checking. That both failed is not an Apple issue.
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Im new to this forum. I joined afrer seeing this thread and wondering why people must make statements when they don't have the information needed to be accurate.
Ironic comment since you are just as guilty.
Activation lock is not anything to do with what hat the rest of your comment was about. The laws you are talking about, the requirements you talk about, are for a totally different situation.
Now I have no idea who in the Apple chain of employees gets to do it, but it gets done.
And yet, despite having 'no idea' you presume to say, with confidence, that someone at any store (and every store) can do this.
No one at a store level is going to be able to remove activation lock, or the passcode locks that are what your comments are talking about. Why not? Well with activation lock it defects the point of the system if store managers can override it. For passcode lock remove at the behest of law enforcement that is a legal issue and stores don't have the authority to handle such issues. The only people at Apple legally authorized to handle such issues is at the corporate level.
Advice to a newbie, before you start going on about how non newbies are saying things they know nothing about, at least make sure you're on topic. Oh and if you are going to say something is the law, it never hurts to include the code or case law reference to back up that you know what you are taking about.
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