Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

tps3443

macrumors 65816
Jan 24, 2019
1,406
908
NC,USA
I can avoid micro scratches on any iPhone or iPad With care and caution. These new iPhones make it nearly physically impossible to do this.

whoever is thinking it is abuse. it is not abuse to the device. The new glass is just extremely fragile against scratching.
 
  • Like
Reactions: Jong875

rdillon2008

macrumors 6502
Aug 23, 2018
315
154
Bahamas
The tougher the glass is to crack the more it is susceptible I scratches. The easier it is to scratched to more susceptible it is to crack on a drop. Hence, you have sapphire glass which is easy to crack but scratch resistant.
 

tps3443

macrumors 65816
Jan 24, 2019
1,406
908
NC,USA
The tougher the glass is to crack the more it is susceptible I scratches. The easier it is to scratched to more susceptible it is to crack on a drop. Hence, you have sapphire glass which is easy to crack but scratch resistant.

I know but I think the average person including myself could avoid dropping there phone. And we could easily maintain very minimal micro scratching over time. But now, these screens scratch like crazy.
 

UBS28

macrumors 68030
Oct 2, 2012
2,893
2,340
It is not sand that is the problems as people don’t wear the iPhone’s in the Apple Store in their pants constantly (probably security will come at you if you try it).

At the same time I have used my iPhone X for 2 years (no screen protector) and my screen looks way better than every 3 week iPhone 11 Pro I have seen in the Apple Store which has been under less abuse.

The demo models are not even used alot as the tables are always empty when I check it.
 

Morrissey

macrumors regular
Mar 17, 2018
198
113
San Diego, California
Aye I get it. To each his own. But I would get tired of replacing the screenprotector every 2-3 weeks.
Not every 2-3 weeks, more like every 4-5 months, or until the glass protector break. A good inexpensive glass bought on Amazon can last like 4 months, I still had a bunch that I bought for my old XSMax that I use now on my Pro Max :)
 

rdillon2008

macrumors 6502
Aug 23, 2018
315
154
Bahamas
Not every 2-3 weeks, more like every 4-5 months, or until the glass protector break. A good inexpensive glass bought on Amazon can last like 4 months, I still had a bunch that I bought for my old XSMax that I use now on my Pro Max :)

I do not know what screen protector you are using but I got a tempered glass from apple which was belkin for $39 for the xs max. That screen protector lasted me a year. Now, I am using one from spigen that cost me 10.99 for two so I will see how long this last.
 

Arndroid

macrumors 6502a
Oct 3, 2013
903
461
Call Pest Control and tell them to treat for Desk Mites. They live on desks and feast on glass.
[automerge]1570940343[/automerge]
Jerry and other "testers" merely spend a few minutes with the devices, and they don't need to save up to buy them. This means they simply don't spend enough time with the devices to get an every day experience (even if they give their videos catchy titles like "After 2 months with the phone"), and they don't check on these phones after a few days or weeks of 5-15 hours of daily use, since they never use them in the first place.

In that particular video Jerry unboxed, and went through his regular tests, one by one. However, he mainly focused on the back side of the iPhone. He didn't carry it around for days (in his soft cloth trousers pocket). Didn't got dust or fingerprints on it, didn't clean the screen repeatedly, never rubbed it against his T-Shirt, etc. In other words: these videos are fun to watch, but can not be called real scenario usage tests.

I doubt that famous Youtuber and Apple-fan "iPhoneDo" does carry it around either, since he claims to be a perfectionist. Or maybe he put on a full size screen protector (also covering the easy to scratch notch area) first thing after unboxing.

I'm not trying to proof anything here. Just mentioning this as the reason why I did not buy the iPhone 11 Pro when going to the store, after I have seen the scratches, and asking for your experiences/opinions. I was really looking forward to purchasing the new iPhone. I did a lot of reading up and waited for the day, but then was quite taken back, inside the actual store on my day of planed purchasing, by the scratches on every iPhone 11 Pro on display.

I might be ok with spending € 600 on such a phone, and have a € 35 screen protector applied, but not so much for a € 1319 (iPhone 11 Pro 256 GB) + € 239 Apple Care + € 45 case + € 35 screen protector = € 1638 = $ 1800. I will stay with my iPhone 6S for a while longer, meanwhile continuing to enjoy my headphone jack and 3D-Touch.

View attachment 866743
That is a scratch in the coating.
 

Arndroid

macrumors 6502a
Oct 3, 2013
903
461
It is not sand that is the problems as people don’t wear the iPhone’s in the Apple Store in their pants constantly (probably security will come at you if you try it).

At the same time I have used my iPhone X for 2 years (no screen protector) and my screen looks way better than every 3 week iPhone 11 Pro I have seen in the Apple Store which has been under less abuse.

The demo models are not even used alot as the tables are always empty when I check it.

this is a horribly flawed analysis on how much wear and tear demo models go through. Even with them being tied down they face much more use and abuse than most regular phones. Nobody is being careful with them and lots of crack pots are trying to see if they can scratch them.
 
  • Like
Reactions: Pipper99

wavesm

macrumors member
Oct 13, 2019
73
22
View attachment 868849
A picture of the scratch.

Just to let everyone know that I went to the Apple Store where I bought my iphone and I got it replaced. I only mentioned I had Apple Care +; not sure this made a difference but they did not ask any other questions.

I did not have to use Apple Care hence did not pay anything; I just got the phone replaced.

I also mentioned other issues I had a bit of overheating and sharp metal edges in some places. They could see the phone was in perfect condition except the scratch/crack.

Concerned whether this will happen again (I decided to put a screen protector) but great reply from Apple.
 

TrueBlou

macrumors 601
Sep 16, 2014
4,531
3,619
Scotland
I’d never recommend making a decision based on show floor models in retailers, those are always likely to be used and abused far more than any you’d own yourself.

but for what it’s worth, my Pro Max, which I got 3 days after release iirc, is still scratch-free and that’s including a couple of drops (unavoidable for me) onto hard wooden floors and one unsuspecting, snoozing at my feet collie :D
 

austyn23

macrumors 6502a
Nov 22, 2017
620
709
Has anyone tried this protectors? They are the only one’s I found that cover the whole screen (including the notch)

BE87E2C9-B749-46B7-B104-CE37DB499BD5.jpeg

8D4B7B92-0CB3-4EFF-8185-4C9665B768C6.jpeg


they are generic brands, I bought the Spigen, is good but the notch cutted out looks awful
 

AbSoluTc

macrumors 603
Sep 21, 2008
5,266
4,206
the whole point is it shouldn’t look like crap. You shouldn’t have to put a screen protector on it and your letting Apple get away with charging 1k and promises of strongest glass on a smartphone by campaigning for screen protectors. Instead of them fix the issue you want to take it on your own. This is the worst screen issues I’ve had.

You don’t. iPhone XS Max here. Bought launch day. No issues. Goes in my pocket (pants), shirt pocket, face down on my car seat, etc. not a scratch. Perhaps you should stop using yours as a sanding block? Both your photos are clear signs of abuse. Especially the photo of all the scratches. Clearly that screen came in contact with something it shouldn’t have.

Clearly your problems could be resolved with a $5 glass screen protector. Might want to invest in one since you seem to be a bit clumsy with your devices. 😜
 

Jong875

macrumors member
Feb 5, 2015
83
21
You don’t. iPhone XS Max here. Bought launch day. No issues. Goes in my pocket (pants), shirt pocket, face down on my car seat, etc. not a scratch. Perhaps you should stop using yours as a sanding block? Both your photos are clear signs of abuse. Especially the photo of all the scratches. Clearly that screen came in contact with something it shouldn’t have.

Clearly your problems could be resolved with a $5 glass screen protector. Might want to invest in one since you seem to be a bit clumsy with your devices. 😜
Or you can just read this thread and see ppl are having issues.
 

LBM4

Suspended
Sep 26, 2019
65
40
These new iPhone are 100% flawed.

I have compared over 8 iPhone 11 Pro’s in the Apple store which are less than 3 weeks old, yet the screens look far worse than my 2 year old iPhone X.

And my iPhone X has much higher abuse over 2 years as I use it in my pockets while the demo iPhones don’t ino pockets over a peroid of only 3 weeks.

There are over 1000+ users on the Apple forum who have this issue and there are many news articles about this topic, so I believe it now based on what I am seeing in comparison to my 2 year old iPhone X.
You are comparing demo phones at an Apple store that are abused daily by hundreds to thousands of people, including 5 year olds that just love to bounce them off the table? Sounds legit.
 
  • Like
Reactions: Bethanie21

thyta77

macrumors newbie
Oct 23, 2019
1
0
We have bought iphone 4s, 5, 6, 7 Plus, 8 Plus, iphone X. We never use any phone screen protector and we never have any scratches issue when putting them in my jean pockets or my wife purses/handbags.
We bought Iphone 11 Pro Max and my wife put in the hand bags just couple days and suddenly we got many scratches on the top right of the phone. At first I thought it was a key or the kids did it until I searched and found this thread. We are really really unhappy about this as we paid 1300 and it is not acceptable as the cheap touch screen phone with couple hundred dollars would have better scratch resistant. I suggest my wife bring it to Apple store even thought other claimed Apple did nothing about it for now unless you have Apple care or pay 330 for new screen. I am going to file complaint to others about this so hopefully Apple would take care loyal customers like us.
 

Attachments

  • ScratchesOnIphone11ProMax.JPG
    ScratchesOnIphone11ProMax.JPG
    57.7 KB · Views: 428

Shadowbech

macrumors G3
Oct 18, 2011
9,038
5,894
Just picked up a pro max for my wife from the apple store today and immediately upon unboxing it and removing the film, there are already some scratches clearly visible before its first boot. This is definitely going back, very unacceptable.
 
Last edited:

Pug72

macrumors 68020
Mar 18, 2012
2,265
2,218
England
We have bought iphone 4s, 5, 6, 7 Plus, 8 Plus, iphone X. We never use any phone screen protector and we never have any scratches issue when putting them in my jean pockets or my wife purses/handbags.
We bought Iphone 11 Pro Max and my wife put in the hand bags just couple days and suddenly we got many scratches on the top right of the phone. At first I thought it was a key or the kids did it until I searched and found this thread. We are really really unhappy about this as we paid 1300 and it is not acceptable as the cheap touch screen phone with couple hundred dollars would have better scratch resistant. I suggest my wife bring it to Apple store even thought other claimed Apple did nothing about it for now unless you have Apple care or pay 330 for new screen. I am going to file complaint to others about this so hopefully Apple would take care loyal customers like us.

Does your wife wear earrings? Diamonds especially would do that, sharp edged metal probs would too.
 

faeforunicorn

macrumors member
Oct 14, 2019
47
107
I looked at several iPhone 11 Pro today in two shops (Premium resellers), and many of the iPhones I looked at had at least some small scratches. At first I thought the cover plastic is still on but they were the legit original iPhone 11 Pros. Scratches were very superficial, not deep, but definitely noticeable. Some look similar to just grease, but they are definitely permanent scratches. Staff was busy, so I just left, but a google search revealed that this might be an issue. Your experiences?

I bought my phone without using any screen protector for a week. Later on, when I went to install one, a wee scratch on top near the speaker was there (almost exactly like in the photo with appointed arrow). Luckily after putting on the screen protector, it’s now concealed. But yeah, my experience it’s prone to easily scratch. And so was my friend’s.
9ABBDE38-7729-4FA7-84C0-5F47B1C7B1C8.png
 
Last edited:

DaveOP

macrumors 68000
May 29, 2011
1,600
2,412
Portland, OR
Does your wife wear earrings? Diamonds especially would do that, sharp edged metal probs would too.
This looks like the right answer based on the photos. My wife wears diamond earrings and has almost the same scratches on the same spot. We put screen protectors on from day 1, so it saved the glass. Last year, she had some on the phone itself from them.
 
  • Like
Reactions: Pug72

Mescagnus

macrumors 6502a
Jul 12, 2008
514
1,027
The "toughest glass on any phone" (Apple's words) scratches very easily from normal use compared to the eight iPhone models (from iPhone 4 to iPhone X) I have owned before. Year (or more) of ownership of each. Careful, normal handling. No screen protectors. No scratches on the screen. Same careful handling of iPhone 11 Pro: scratches within a week.
 
Last edited:
  • Like
Reactions: cygnusjen

Vlad Soare

macrumors 6502a
Mar 23, 2019
675
652
Bucharest, Romania
The "toughest glass on any phone" (Apple's words) scratches very easily from normal use
Are you sure it's the glass that scratches easily, and not the oleophobic coating?
Secondly, what good would an exchange do? The new screen will scratch within a week, too, won't it? So unless you want Apple to give you a new screen every week, you might as well just enjoy using the phone as it is.
 
Last edited:

UBS28

macrumors 68030
Oct 2, 2012
2,893
2,340
Just buy the Apple Leather Folio case. The problem is solved then.

I wear the iPhone 11 Pro Max for almost 2 months in my pockets (also jeans) and the screen is still flawless with this case.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.