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iPhone 11 Pro iPhone 11 Pro screen scratches
- Thread starter travelsheep
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The tougher the glass is to crack the more it is susceptible I scratches. The easier it is to scratched to more susceptible it is to crack on a drop. Hence, you have sapphire glass which is easy to crack but scratch resistant.
I know but I think the average person including myself could avoid dropping there phone. And we could easily maintain very minimal micro scratching over time. But now, these screens scratch like crazy.
Interesting. BUT, regardless of the type of scratches, something at a level 6 or more on the Mohs scale DID scratch or are scratching the screens. JerryRigEverything proves that in his videos.
My guess would be a small piece of sand or something similar. https://geology.com/minerals/mohs-hardness-scale.shtml
It is not sand that is the problems as people don’t wear the iPhone’s in the Apple Store in their pants constantly (probably security will come at you if you try it).
At the same time I have used my iPhone X for 2 years (no screen protector) and my screen looks way better than every 3 week iPhone 11 Pro I have seen in the Apple Store which has been under less abuse.
The demo models are not even used alot as the tables are always empty when I check it.
At the same time I have used my iPhone X for 2 years (no screen protector) and my screen looks way better than every 3 week iPhone 11 Pro I have seen in the Apple Store which has been under less abuse.
The demo models are not even used alot as the tables are always empty when I check it.
Not every 2-3 weeks, more like every 4-5 months, or until the glass protector break. A good inexpensive glass bought on Amazon can last like 4 months, I still had a bunch that I bought for my old XSMax that I use now on my Pro Max
Not every 2-3 weeks, more like every 4-5 months, or until the glass protector break. A good inexpensive glass bought on Amazon can last like 4 months, I still had a bunch that I bought for my old XSMax that I use now on my Pro Max
I do not know what screen protector you are using but I got a tempered glass from apple which was belkin for $39 for the xs max. That screen protector lasted me a year. Now, I am using one from spigen that cost me 10.99 for two so I will see how long this last.
Call Pest Control and tell them to treat for Desk Mites. They live on desks and feast on glass.
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That is a scratch in the coating.
this is a horribly flawed analysis on how much wear and tear demo models go through. Even with them being tied down they face much more use and abuse than most regular phones. Nobody is being careful with them and lots of crack pots are trying to see if they can scratch them.
Just to let everyone know that I went to the Apple Store where I bought my iphone and I got it replaced. I only mentioned I had Apple Care +; not sure this made a difference but they did not ask any other questions.
I did not have to use Apple Care hence did not pay anything; I just got the phone replaced.
I also mentioned other issues I had a bit of overheating and sharp metal edges in some places. They could see the phone was in perfect condition except the scratch/crack.
Concerned whether this will happen again (I decided to put a screen protector) but great reply from Apple.
I’d never recommend making a decision based on show floor models in retailers, those are always likely to be used and abused far more than any you’d own yourself.
but for what it’s worth, my Pro Max, which I got 3 days after release iirc, is still scratch-free and that’s including a couple of drops (unavoidable for me) onto hard wooden floors and one unsuspecting, snoozing at my feet collie
but for what it’s worth, my Pro Max, which I got 3 days after release iirc, is still scratch-free and that’s including a couple of drops (unavoidable for me) onto hard wooden floors and one unsuspecting, snoozing at my feet collie
You don’t. iPhone XS Max here. Bought launch day. No issues. Goes in my pocket (pants), shirt pocket, face down on my car seat, etc. not a scratch. Perhaps you should stop using yours as a sanding block? Both your photos are clear signs of abuse. Especially the photo of all the scratches. Clearly that screen came in contact with something it shouldn’t have.
Clearly your problems could be resolved with a $5 glass screen protector. Might want to invest in one since you seem to be a bit clumsy with your devices. ?
You are comparing demo phones at an Apple store that are abused daily by hundreds to thousands of people, including 5 year olds that just love to bounce them off the table? Sounds legit.
We have bought iphone 4s, 5, 6, 7 Plus, 8 Plus, iphone X. We never use any phone screen protector and we never have any scratches issue when putting them in my jean pockets or my wife purses/handbags.
We bought Iphone 11 Pro Max and my wife put in the hand bags just couple days and suddenly we got many scratches on the top right of the phone. At first I thought it was a key or the kids did it until I searched and found this thread. We are really really unhappy about this as we paid 1300 and it is not acceptable as the cheap touch screen phone with couple hundred dollars would have better scratch resistant. I suggest my wife bring it to Apple store even thought other claimed Apple did nothing about it for now unless you have Apple care or pay 330 for new screen. I am going to file complaint to others about this so hopefully Apple would take care loyal customers like us.
We bought Iphone 11 Pro Max and my wife put in the hand bags just couple days and suddenly we got many scratches on the top right of the phone. At first I thought it was a key or the kids did it until I searched and found this thread. We are really really unhappy about this as we paid 1300 and it is not acceptable as the cheap touch screen phone with couple hundred dollars would have better scratch resistant. I suggest my wife bring it to Apple store even thought other claimed Apple did nothing about it for now unless you have Apple care or pay 330 for new screen. I am going to file complaint to others about this so hopefully Apple would take care loyal customers like us.
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Just picked up a pro max for my wife from the apple store today and immediately upon unboxing it and removing the film, there are already some scratches clearly visible before its first boot. This is definitely going back, very unacceptable.
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Does your wife wear earrings? Diamonds especially would do that, sharp edged metal probs would too.
I bought my phone without using any screen protector for a week. Later on, when I went to install one, a wee scratch on top near the speaker was there (almost exactly like in the photo with appointed arrow). Luckily after putting on the screen protector, it’s now concealed. But yeah, my experience it’s prone to easily scratch. And so was my friend’s.
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This looks like the right answer based on the photos. My wife wears diamond earrings and has almost the same scratches on the same spot. We put screen protectors on from day 1, so it saved the glass. Last year, she had some on the phone itself from them.
The "toughest glass on any phone" (Apple's words) scratches very easily from normal use compared to the eight iPhone models (from iPhone 4 to iPhone X) I have owned before. Year (or more) of ownership of each. Careful, normal handling. No screen protectors. No scratches on the screen. Same careful handling of iPhone 11 Pro: scratches within a week.
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Are you sure it's the glass that scratches easily, and not the oleophobic coating?
Secondly, what good would an exchange do? The new screen will scratch within a week, too, won't it? So unless you want Apple to give you a new screen every week, you might as well just enjoy using the phone as it is.
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