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Carrier iPhone 7/7+ T-Mobile Pre-Order Thread

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soundwarp

macrumors 6502
Jul 4, 2009
251
37
surfergdl said:
Did you notice that we are been charge for 1 dll from tmobile to make sure the credit card preauthotized is valid? I am sure we will see full charged tomorrow. I have two charges for 1 dll. I ordered two iphone 7 Plus black 256
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i never got charged i think that 1$ but i got all texts and signed
 
ILowry82

ILowry82

macrumors 6502
Sep 26, 2014
341
117
rmeadejr said:
exactly....why do people believe everything they say?
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Because Executive Response always fixes my issues. They screwed up my 6S Plus preorder and gave me an apple watch for free last year. So yeah, I believe her 100% based on their track record with me. Executive Response is the way to go if you want to get something done.
 
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Johnnypants

Johnnypants

macrumors newbie
Sep 13, 2016
29
8
ILowry82 said:
Because Executive Response always fixes my issues. They screwed up my 6S Plus preorder and gave me an apple watch for free last year. So yeah, I believe her 100% based on their track record with me. Executive Response is the way to go if you want to get something done.
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How do u get ahold of executive response
 
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Spaz002300

macrumors member
Oct 2, 2014
47
52
ILowry82 said:
Because Executive Response always fixes my issues. They screwed up my 6S Plus preorder and gave me an apple watch for free last year. So yeah, I believe her 100% based on their track record with me. Executive Response is the way to go if you want to get something done.
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How do you get in touch with them? They screwed up my order at 3am est also and I had to reorder at 7am. If nothing I would like to contact them.... thanks in advance
 
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meysell

macrumors member
Jun 2, 2014
55
38
Spaz002300 said:
How do you get in touch with them? They screwed up my order at 3am est also and I had to reorder at 7am. If nothing I would like to contact them.... thanks in advance
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email John Legere. i got in contact with them the other day and they unfortunately couldn't bump my order up after the two hour hold snafu but they did pay my phone bill for the month
 
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thisischris

macrumors member
Sep 14, 2012
60
22
ILowry82 said:
Spoke to T-Mobile executive response today. I had a case with them because an error on their part caused me to have to place my order 12 hours later than originally intended. Due to that, they bumped my order to priority and she assured me that I would get my 7 plus 128gb Black on Friday. She said that the orders will start shipping tomorrow and those of us who will get it on Friday will be getting emails starting tomorrow with tracking numbers.
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I'd like to share my experience and see what everyone thinks. I have JOD and in the past just preordered in the store. But this time I heard demand will be high and supply may be low so I decided to call to upgrade. I managed to figure out which number to call a little after 12 am. I spent almost an hour on the phone with a very nice salesperson but they were having problems with their computers and because she kept trying to input my card info it locked her out and she had to call me back in 24 hours to complete the order. She did call back and we were able to complete the order. I told her my concern about losing my place in line. And she assured me that I wouldn't. I ordered matte black 7 plus 128 GB. I got the EIP not long after the call and signed it. The salesperson quoted me a time frame of 9/19-9/26 But after that it's been moved to 9/27-10/10. And it's been there ever since. Plus still not charge on my card. In the past the stores never carried the higher capacity models on launch day so I had to order them. I reached out on Twitter and they couldn't tell me anything. And they couldn't help me with my frustration over the later order, though it wasn't through any fault of mine. And that bothered me. Curious to get some input from anyone here. Thank you.
 
KevinMichael017

KevinMichael017

macrumors member
Sep 10, 2016
70
62
Orange County
I guess I'm back to this thread my other one died :(

Y'all forgive me?

Anyways my 256 iPhone 7 matte black has been charged and I now have a tracking number
Expected delivery is 9/15-9/16

My 32GB black Iphone 7 has a tracking number and have been charged
Expected delivery is 9/15-9/16

My iPhone 7 Plus 256Gb Jet Black has not been charged and no tracking
Estimated 9/19-9/26

Cries
 
P

Paulshaqz

macrumors 6502a
Sep 10, 2009
905
174
KevinMichael017 said:
I guess I'm back to this thread my other one died :(

Y'all forgive me?

Anyways my 256 iPhone 7 matte black has been charged and I now have a tracking number
Expected delivery is 9/15-9/16

My 32GB black Iphone 7 has a tracking number and have been charged
Expected delivery is 9/15-9/16

My iPhone 7 Plus 256Gb Jet Black has not been charged and no tracking
Estimated 9/19-9/26

Cries
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atleast the matte blacks are finally starting to show up i got nothing neither still for my jet black however they charged me earlier today for rose gold that my wife wanted but still no tracking.
 
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