Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Carrier iPhone 7/7+ T-Mobile Pre-Order Thread

There were charges going on at this time yesterday. Doesn't look like any or many charges are going to happen today.
 
Mikey44 said:
Should I start a new thread with this?

T-Mobile has ROYALLY screwed up my preorder/order.

I called on the 10th of September to place a pre-order. I'm on a family plan with my parents who live in Utah, and I live with my wife in California. So placing the order online wasn't an option for us.

The gentleman I spoke with was part of their Spanish team (I'm sure it was an all hands on deck type of day.) We wanted to take advantage of the pre-order deal, my wife has an iPhone 6 and it seemed like a good way to do it.

Unfortunately, despite confirming my email address 3-4 times with him, he still put my email address in wrong. One measly letter.

I called to find out about this order the following Friday, never heard anything, never got any information. Apparently they cancelled the order. So needless to say, after spending 2+ hours on the phone I'm upset.

I decided to take me and my wife to the store to place the order in store, so we go in and do the order in the store, on the 17th. We did everything, the guy even had me sign into the computer to sign the EIP agreement. Which I did, right there, in store.

We leave, I think everything is all hunky dory. 3 days later I get an email indicating that the EIP agreement has expired. WTH!!

I again call into to T-Mobile, and am told that I have to place the order again. The problem is that they didn't tell me that the deal had changed at this point. You have to switch plans to the T-Mobile One plan in order to get the free phone.

I went back into the store, talked to the guy who helped me out Saturday, he calls in, and they apparently can't do it any more unless we change plans. My father doesn't want to change plans. Plus, we just switched to the Simple Choice plan last year I think, and we have been with T-Mobile over 11 years.

So we call the Account Specialist/Account Cancellation team, and apparently not even THEY can honor it. I'm super disappointed with the hell I have had to go through because of T-Mobiles mistake.

The only offer that they can make me is that I now I have to pay $335 more than we would have had to pay had they gotten the email address correct in the first place.

Does anyone have any suggestions or ideas of how to get this resolved? I'm super disappointed by this whole situation and I really just want the original deal that was offered and ordered during.
Click to expand...

i would try contacting john legere on twitter he usually responds to strange problems like that and points you in the direction. if not i dunno man not much else ya can do if it were me i would tell t-mo to kick rocks
 
  • Like
Reactions: boredoftheworld and Mikey44
Huracan said:
First post in this thread. Waiting for the charge to be attempted. Since I placed the pre-order my bank decided to replace the card as apparently the number had been stolen from a merchant (happens from time to time I guess). I've been told they cannot change the credit card information until a charge has been attempted and failed. Waiting for that to happen. I see a lot of posts about 7+, but not that many for iPhone 7 128GB Jet Black. Does anyone have any idea how much progress T-Mobile is making with this color/phone combination. Thanks.

Pre-order model: iPhone 7 128GB Jet Black
Order Placed: 09/09; 3:00AM PDT (approximate, as I didn't get the confirmation due to an e-mail error until the morning)
Status: Being Processed, est. to ship 09/27-10/24
Charged: No :( Tracking #: No :( Trade In deal
Click to expand...

I'm one of those 128GB JB7 guys. I've been following along in here for a few days and haven't seen any commentary on it. For reference, I ordered in store on 9/9 at 12:39 PM PDT and have a 11/1-11/30 ship date.
 
  • Like
Reactions: nathanielcruz
Mikey44 said:
Should I start a new thread with this?

T-Mobile has ROYALLY screwed up my preorder/order.

I called on the 10th of September to place a pre-order. I'm on a family plan with my parents who live in Utah, and I live with my wife in California. So placing the order online wasn't an option for us.

The gentleman I spoke with was part of their Spanish team (I'm sure it was an all hands on deck type of day.) We wanted to take advantage of the pre-order deal, my wife has an iPhone 6 and it seemed like a good way to do it.

Unfortunately, despite confirming my email address 3-4 times with him, he still put my email address in wrong. One measly letter.

I called to find out about this order the following Friday, never heard anything, never got any information. Apparently they cancelled the order. So needless to say, after spending 2+ hours on the phone I'm upset.

I decided to take me and my wife to the store to place the order in store, so we go in and do the order in the store, on the 17th. We did everything, the guy even had me sign into the computer to sign the EIP agreement. Which I did, right there, in store.

We leave, I think everything is all hunky dory. 3 days later I get an email indicating that the EIP agreement has expired. WTH!!

I again call into to T-Mobile, and am told that I have to place the order again. The problem is that they didn't tell me that the deal had changed at this point. You have to switch plans to the T-Mobile One plan in order to get the free phone.

I went back into the store, talked to the guy who helped me out Saturday, he calls in, and they apparently can't do it any more unless we change plans. My father doesn't want to change plans. Plus, we just switched to the Simple Choice plan last year I think, and we have been with T-Mobile over 11 years.

So we call the Account Specialist/Account Cancellation team, and apparently not even THEY can honor it. I'm super disappointed with the hell I have had to go through because of T-Mobiles mistake.

The only offer that they can make me is that I now I have to pay $335 more than we would have had to pay had they gotten the email address correct in the first place.

Does anyone have any suggestions or ideas of how to get this resolved? I'm super disappointed by this whole situation and I really just want the original deal that was offered and ordered during.
Click to expand...
Yes-contact John Legere or Art Lucero. Their teams will help you.
 
  • Like
Reactions: boredoftheworld
trublu85 said:
i would try contacting john legere on twitter he usually responds to strange problems like that and points you in the direction. if not i dunno man not much else ya can do if it were me i would tell t-mo to kick rocks
Click to expand...
We really are thinking about it. Thanks for the suggestion!
 
what a way to end the week... HS!

55088373.jpg
 
  • Like
Reactions: sp00ky, MySemiRawLife, jgelin and 2 others
Xtgma said:
There were charges going on at this time yesterday. Doesn't look like any or many charges are going to happen today.
Click to expand...
Agreed. Maybe later today or during the weekend for delivery next week. My 9/19-9/26 window clearly won't be real. So frustrating. What a launch! Can't believe this happened after years of experience and a company like Apple. They should be more prepared before launching a product!
 
  • Like
Reactions: ecr80
surfergdl said:
Agreed. Maybe later today or during the weekend for delivery next week. My 9/19-9/26 window clearly won't be real. So frustrating. What a launch! Can't believe this happened after years of experience and a company like Apple. They should be more prepared before launching a product!
Click to expand...

As I mentioned there are a bunch of planes inbound ( 6 left in the air).. so the charges will probably come after that.
 
  • Like
Reactions: surfergdl and MySemiRawLife
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back