Carrier iPhone 7/7+ T-Mobile Pre-Order Thread

[blue2noise]

Its been like that for me since I ordered the device. Got the text with a CONFIRMATION and order #. Got an email as well, along with the estimated ship date (Sep 19-26). The app shows the order as 'being processed' but in my-tmobile it does not show up, and I cannot look it up using the order # and lookup link provided in the email. I've reached out to them and they said that I need not worry and that the order stands conformed and is being processed.

Thanks. I am on hold with them and will let you know if I get the same response.

 

[nateatlarge]

Ok. So this is what happened to me and wanted to share with you. Friday 2am I pre-ordered online on T-Mobile.com an iPhone 7+ 32Gb. I wasn't able to find anything related to the trade-in process with the iPhone 6. Received a form to sign online plus a text message, delivery estmated 09/20 -10/10. Today went to a T-Mobile store to see how the trade-in will work and they told me I should have done it at the same time than the preorder and I should have seen something to click on for the trade in during the preorder ... The only solution was to cancel my current order and restart the process by putting a new one in the store. My shipping date went from end of September to 11/1 - 11/30... Quite a disappointment

wow

 

[Applejuiced]

Ok. So this is what happened to me and wanted to share with you. Friday 2am I pre-ordered online on T-Mobile.com an iPhone 7+ 32Gb. I wasn't able to find anything related to the trade-in process with the iPhone 6. Received a form to sign online plus a text message, delivery estmated 09/20 -10/10. Today went to a T-Mobile store to see how the trade-in will work and they told me I should have done it at the same time than the preorder and I should have seen something to click on for the trade in during the preorder ... The only solution was to cancel my current order and restart the process by putting a new one in the store. My shipping date went from end of September to 11/1 - 11/30... Quite a disappointment

You shouldn't have canceled your order and end up in the back of the line.
Tmobile could adjust it and put in the upgrade trade in offer for you after you received it. Sounds like the local tmobile store just wanted to get the credit for the order.
When I called tmobile to do the free iPhone 7 deal the rep could not put in my trade in either cause their system kept going down and wouldn't let her in the trade in part so she placed the order and told me to call or go to the tmobile store once the phone arrives to put through the free iPhone 7 deal and hand in my old iPhone 6.

 

[blue2noise]

Its been like that for me since I ordered the device. Got the text with a CONFIRMATION and order #. Got an email as well, along with the estimated ship date (Sep 19-26). The app shows the order as 'being processed' but in my-tmobile it does not show up, and I cannot look it up using the order # and lookup link provided in the email. I've reached out to them and they said that I need not worry and that the order stands confirmed and is being processed.

Not only was I told the same thing, but the rep also said it is set to ship on Friday. My text says two weeks later. We shall see.

 

[nateatlarge]

https://www.surveymonkey.com/r/S2LPCSK

Take the survey!

 

[formerpc]

View attachment 650090
Shipping method updated... Should I be worried?

I hope the pilot doesn't go on a Bender...

 

[vomhorizon]

Not only was I told the same thing, but the rep also said it is set to ship on Friday. My text says two weeks later. We shall see.

What was your estimated ship date from the text-message?

 

[nateatlarge]

https://www.surveymonkey.com/r/S2SQRRZ

Take this one too!

 

[RetroBoltz]

Hmm

 

[nateatlarge]

Hmm

Thats odd.

 

[Detailmylifeaway]

Order my iPhone 7 plus matte black 128gb around 2:15am , with customer service on the phone. Got the 9/19- 9/26 ship date , everything is showing up under my T-Mobile app. Credit card has been charged.. This launch has gone pretty smooth so far.. If I get it on the 16th that will be the icing on the cake.

 

[LuissCM]

Preordered the phone 09/10/2016 - 01:30 a.m.

Got email 09/10/2016 - 02:30 p.m.

My account info updated 09/10/2016 - 03:00 p.m. USPS 09/29 - 10/10

My account updated 09/10/2016 - 10:00 p.m. UPS Expedited Next Day but still 09/29 - 10/10

 

[ziggo]

Yea u remember last year everybody worried crying lmaooo. Still got their devices on launch day..

I don't remember that at all....

Last year was a life cluster**** for many a folk
[doublepost=1473567195][/doublepost]

Anyone have an order number that doesn't show up on MyTmobile or the tracking page, but you are getting the txts and emails? My order says "Looks like we're having trouble finding your order. If it's an Upgrade, log into My.T-Mobile.com to check your order status."

When i log in to MyTMobile it only shows my ^s upgrades from last year

Yes same exact issue. but when I load the T-Mobile app everything seems to be in order.

I even got an email about turning my 6s Plus in within 30 days of receiving my 7 Plus....that hasn't even SHIPPED yet

 

[Chrristiann]

was able to order at 3 am finished and signed the eip by 3:15 am eastern time still haven't got charged, lets see what happens.

 

[nateatlarge]

I don't remember that at all....

Last year was a life cluster**** for many a folk
[doublepost=1473567195][/doublepost]


Yes same exact issue. but when I load the T-Mobile app everything seems to be in order.

I even got an email about turning my 6s Plus in within 30 days of receiving my 7 Plus....that hasn't even SHIPPED yet

i got the email too

 

[DavidLynch]

Just got charged too!

 

[nateatlarge]

Just got charged too!

Lucky BAST**D

 

[furbzv1]

to the people getting charged.. did you guys order a 7 or 7 Plus?

 

[fryfrkhlly]

I ordered on 9/9 at about 7am PST. I have all my emails and such but my shipping date is 9/27-10/10. I ordered the iPhone 7+ 32gb in Rose Gold. I don't think it's fair that i ordered the first day and mine is shipping so late. This is the first time I have ever ordered at launch so i am not sure if I should be worried I won't get it launch or if it's just over estimating.

 

[Detailmylifeaway]

7 plus 128 gb , I've been charged , got the text , signed the eip , all with inn 5 mins after my order. Everything is showing up under my T-Mobile app

 

[nateatlarge]

I ordered on 9/9 at about 7am PST. I have all my emails and such but my shipping date is 9/27-10/10. I ordered the iPhone 7+ 32gb in Rose Gold. I don't think it's fair that i ordered the first day and mine is shipping so late. This is the first time I have ever ordered at launch so i am not sure if I should be worried I won't get it launch or if it's just over estimating.

I ordered on launch day 9/9 at 8am. Ordered the 256GB iPhone 7 Plus Matte Black. The 32GB models were pretty much free to get with no down money down so everyone went with it.

This is totally normal..

 

[Ryxmd]

Anyone else missing the following info? Although my shipping did update to UPS next day

View attachment 650091

I upgraded 4 lines. 2 lines I used AMEX and the info shows up there. The other 2 lines I used Chase Visa and it's blank there. What card did you use?

 

[DonDadaT6]

Ordered over the phone today (9/10) around 4:15pm central. Ordered a black 7+ 128gb. Signed the EIP around 8PM. T-Mobile is showing EST ship date: 10/11-10/24 UPS overnight.

 

[nateatlarge]

Those getting charged already any of you JOD customers?

 

[Detailmylifeaway]

I was not a jod customer , my order showed usps for just a bit , then changed over to ups overnight. So I have a feeling anyone with the 9/19-9/26 ship dated will get them on launch day. Maybe even people with further dates will to..