The preorder experience with Verizon was horrible this year and I wanted to pass along what hapenned to me so y'all are aware. I ended up cancelling preorders and getting the phones through apple store pickup before they stopped allowing it. With one phone, i had them bill it through verizon. I returned my old 6S and received a credit and had no issues. The other phone, my fault, i forgot to tell them to bill it through verizon(probably in the excitement of getting a new phone) and ended up getting it billed monthly on a CC from apple through citizens. I figured it wouldn't cause any issues. Because I did the pickup at apple, i then had to call verizon and arrange for prepaid return labels to be sent to me. I then returned that old phone also. I ended up getting two emails from verizon indicated they had received both phones back; however, i didn't pay close enough attention and didn't realize the two emails were duplicates for just 1 of the phones. SO, for the past 2 months, verizon has still billed me for the old 6S monthly. When i realized it and tried to address it, it was very painful. It took hours in chat and phone calls to convince them i had returned the old phone(i kept the tracking #s so i could prove it was delivered). What really upset me was a representative initially told me the phone was returned damaged and that is why i never got a credit. I had to ask for a manager who then said they had no idea what the other rep was talking about. They did then come back and say i would be credited. As of today, i'm still waiting for the credit but they said it would be taken care of and i'd get all the money back. Bottom line, if any of you did the billing of the new phones from apple, make sure you got a credit for your old phone.