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twynne

macrumors 6502a
Apr 21, 2006
805
45
London, UK
Link seems to work at the moment, but availability is now limited to iPhone 7 (no Plus) at Covent Garden and WestQuay. What is going on?!
 

MrBukey

macrumors regular
Apr 10, 2015
180
211
I'm trying to stay positive but getting angrier everyday, at 6AM. :rolleyes: What is WRONG with Apple? How can the most valuable technology company in the world screw up a product launch better than nobody else? Every year we excuse them for their crap but it's always the same, they always get it wrong! Where is all this stock?!

Go and plan to manufacture 120 variants of something, then arrange shipping to 25 countries, announce the product on a day, start taking pre-orders 7 days later (and any manufacturing up to this point you just have to try and guess what people want), then ship so that customers - globally - start having it in their hands 7 days after that.

You can stockpile for longer before hand if you wish, but that will cost you mega bucks as you'll need more raw materials, more capacity of warehouses (raw materials, completed products), more shipping capacity, your retailers will need more capacity and couriers in the countries you're launching to will need more capacity.... Of course, that's making a huge (and probably incorrect) assumption that you could do all that for the number of people that want your product. The more you stockpile, the more people you also need to let go and put out of work sooner.....

Alternatively, you can hold off launching to some countries just yet. That's gonna cost your reputation though and people will whinge about it constantly as they really want your product.

Once you've done all that though, come back and tell us how Apple have screwed up their product launch better than everyone else, and that we shouldn't excuse them for their crap....
 

ulkoma

macrumors newbie
Sep 19, 2016
8
0
I'm referring to the link via the upgrade programme page... what other link have people been trying?

I am referring to the link in my post
Can I use the upgrade page to buy a SIM Free phone?
[doublepost=1474305651][/doublepost]
snap mines still saying-
We’re not taking any more reservations to buy iPhone right now.
Please come back beginning at 06:00, or shop online now and select another purchase option.

Same here since early morning, what am I missing here?
 

hayat55

macrumors member
Sep 18, 2016
75
4
I am referring to the link in my post
Can I use the upgrade page to buy a SIM Free phone?
[doublepost=1474305651][/doublepost]

Same here since early morning, what am I missing here?
Does the upgrade program and regular reserve system have the same stock??? I never checked through the other link. Only the upgrade program link.
 

sohilpandya

macrumors member
Original poster
Nov 26, 2013
56
6
London
It was a 7 but they were showing 7 plus stock - didn't check for colours.

I will certainly ask but the appointment is at 17:15 so you'll be waiting a while.

Now I just hope they have the series 2 watch

Any update? they let you buy it outright?
 

576316

macrumors 601
May 19, 2011
4,056
2,556
Go and plan to manufacture 120 variants of something, then arrange shipping to 25 countries, announce the product on a day, start taking pre-orders 7 days later (and any manufacturing up to this point you just have to try and guess what people want), then ship so that customers - globally - start having it in their hands 7 days after that.

You can stockpile for longer before hand if you wish, but that will cost you mega bucks as you'll need more raw materials, more capacity of warehouses (raw materials, completed products), more shipping capacity, your retailers will need more capacity and couriers in the countries you're launching to will need more capacity.... Of course, that's making a huge (and probably incorrect) assumption that you could do all that for the number of people that want your product. The more you stockpile, the more people you also need to let go and put out of work sooner.....

Alternatively, you can hold off launching to some countries just yet. That's gonna cost your reputation though and people will whinge about it constantly as they really want your product.

Once you've done all that though, come back and tell us how Apple have screwed up their product launch better than everyone else, and that we shouldn't excuse them for their crap....

Meh. They've had 10 years to work this out, they've got all the money in the world. I'm not buying that as an excuse. Many are calling this Apple's worst ever product launch because of all the crap surrounding it.
 

MrBukey

macrumors regular
Apr 10, 2015
180
211
Meh. They've had 10 years to work this out, they've got all the money in the world. I'm not buying that as an excuse. Many are calling this Apple's worst ever product launch because of all the crap surrounding it.

So, you really think that creating 120 variations of a product that it's possible to have all stocks for everyone that wants it on day 1 or week 1? After launching one day, accepting pre-orders 7 days later, and customers starting to receive orders a day later?

I've given you logical explanations as to why this isn't possible. You don't have to accept it, though you not accepting it doesn't mean that what I've said is wrong.....

People said last year that Apple had their worst ever launch. They'll say it again next year too, I have no doubt....
 

twynne

macrumors 6502a
Apr 21, 2006
805
45
London, UK
So, you really think that creating 120 variations of a product that it's possible to have all stocks for everyone that wants it on day 1 or week 1? After launching one day, accepting pre-orders 7 days later, and customers starting to receive orders a day later?

I've given you logical explanations as to why this isn't possible. You don't have to accept it, though you not accepting it doesn't mean that what I've said is wrong.....

People said last year that Apple had their worst ever launch. They'll say it again next year too, I have no doubt....
I don't think anyone is expecting them to have everything available for everyone in every variation. What is reasonable to expect is that the ordering process is fair and as painless as possible, and that ordering systems work as they should. There's no technical reason why upgrade programme people should have had lower priority than buyers. They could have simply taken the orders in the order in which they came in, run the credit checks online, and then shipped phones when approved.
 

MrBukey

macrumors regular
Apr 10, 2015
180
211
I don't think anyone is expecting them to have everything available for everyone in every variation. What is reasonable to expect is that the ordering process is fair and as painless as possible, and that ordering systems work as they should. There's no technical reason why upgrade programme people should have had lower priority than buyers. They could have simply taken the orders in the order in which they came in, run the credit checks online, and then shipped phones when approved.

That's perfectly reasonable from a "should be this way" perspective. In reality, unfortunately, there's probably several "under-the-hood" web and back-end apps at play. The Apple website appears to us as one site, but it'll be multiple sites hooking into multiple applications. With the best will in the world it's probably not as simple as we'd all like it to be from a software solution perspective.

What will likely happen now though is the workflows and processes, and the software that implements them, will be reviewed and re-tooled where necessary to help out in the future.... Sometimes until something happens, not every possible outcome of a situation can be predicted....
 

twynne

macrumors 6502a
Apr 21, 2006
805
45
London, UK
That's perfectly reasonable from a "should be this way" perspective. In reality, unfortunately, there's probably several "under-the-hood" web and back-end apps at play. The Apple website appears to us as one site, but it'll be multiple sites hooking into multiple applications. With the best will in the world it's probably not as simple as we'd all like it to be from a software solution perspective.

What will likely happen now though is the workflows and processes, and the software that implements them, will be reviewed and re-tooled where necessary to help out in the future.... Sometimes until something happens, not every possible outcome of a situation can be predicted....
Not sure I buy it. They had the experience of the upgrade programme in the US last year and should have known what worked and didn't. This is the wealthiest company in the world we're talking about. They have immeasurable financial and technical resources. It all could have worked much better than it did.

Yes, they have already taken steps to improve the situation for US programme participants... although I fear at the expense of others that were waiting on phones.

Personally, I'd just like to be able to place an order and wait for the thing to arrive like everyone else. Not wake at the crack of dawn every day combing loads of different sites for stock or information. At the moment that's the only option I have.
 
Last edited:

MrBukey

macrumors regular
Apr 10, 2015
180
211
Not sure I buy it. They had the experience of the upgrade programme in the US last year and should have known what worked and didn't. This is the wealthiest company in the world we're talking about. They have immeasurable financial and technical resources. It all could have worked much better than it did.

Yes, they have already taken steps to improve the situation for US programme participants... although I fear at the expense of others that we're waiting on phones.

Personally, I'd just like to be able to place an order and wait for the thing to arrive like everyone else. Not wake at the crack of dawn every day combing loads of different sites for stock or information. At the moment that's the only option I have.

They are rich. They have a huge amount of money. However you look at it though, until they released pre-orders, they didn't know which of 120 variants people wanted - it was all just educated guesswork. Then as I've said numerous times, there are logistics concerns in building a sustainable supply chain.

Then with the best will in the world, systems for AUP and normal pre-orders probably are separate, and the above concerns compound the issue, especially with a sudden threat of a class action suit. You then have to pull stocks for AUP and you're not sure what those people will want.....

You say you can't just place an order and wait for it to arrive? Why not? (Genuine question.)

Sometimes there's just not a great conspiracy. Sure there's lessons that can be learned - whether something goes well or badly - and those lessons can always make next time more successful.
 

twynne

macrumors 6502a
Apr 21, 2006
805
45
London, UK
They are rich. They have a huge amount of money. However you look at it though, until they released pre-orders, they didn't know which of 120 variants people wanted - it was all just educated guesswork. Then as I've said numerous times, there are logistics concerns in building a sustainable supply chain.

Then with the best will in the world, systems for AUP and normal pre-orders probably are separate, and the above concerns compound the issue, especially with a sudden threat of a class action suit. You then have to pull stocks for AUP and you're not sure what those people will want.....

You say you can't just place an order and wait for it to arrive? Why not? (Genuine question.)

Sometimes there's just not a great conspiracy. Sure there's lessons that can be learned - whether something goes well or badly - and those lessons can always make next time more successful.
Because I want to enter the upgrade programme. That can only be done in store, and that means it can only be done when the store has stock. The only way to check for stock is to keep checking back.

My complaint isn't about their supply chain or availability (though that could have been better)... it's about the illogical ordering process.
 

ventmore

macrumors 6502a
Jul 13, 2008
792
343
I'd have taken an option of a click and collect service to my local store over having to get up before 6am every morning to check stock, and then spend 6:00-6:01 scrambling to try and reserve a device.

That way, everyone could be in the same queue on a first ordered first delivered basis, but people wanting the upgrade program would have the device delivered to the store instead of their house.
 
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