Glad I’m not the only one having this issue! Very frustrating! I will dig out and old Wi-fi extender!
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iPhone X iPhone X and SKYQ Broadband issues
- Thread starter DigitalJunior
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OK so after nearly 4 weeks talking with Apple Care they are unable to solve this iPhone X and SKY Q issue.
We have taken every step possible sending detailed diag via iTunes etc to Apple engineers and they cannot offer a solution. I did suggest I install an Airport express and create a separate network with new SSID but even Apple engineer said I shouldn't need to be 'working around' an incompatibility issue.
The only solution that works for me is to split the WiFi into 5ghz and 2.4ghz and force the iPhone X to connect to 2.4ghz only.
We have taken every step possible sending detailed diag via iTunes etc to Apple engineers and they cannot offer a solution. I did suggest I install an Airport express and create a separate network with new SSID but even Apple engineer said I shouldn't need to be 'working around' an incompatibility issue.
The only solution that works for me is to split the WiFi into 5ghz and 2.4ghz and force the iPhone X to connect to 2.4ghz only.
that's very annoying isn't it. that's what I'm having to do. at work when I move between 2.4ghz access points I get a delay sometimes and its falters even there. at home its fine on 2.4. this is very annoying!
thanks for letting us know.
I get the same issue with my 8+, all other apple devices in the house are fine (selection of prev gen iPhones, iPad air 2, iPad Pro 10.5, Mini2) using mostly latest iOS 11 (some older devices still on 10).
Very annoying issue, and didn't really want to split 2.4/5Ghz networks if I can help it...
Very annoying issue, and didn't really want to split 2.4/5Ghz networks if I can help it...
I've had the exact same issue, but I had to swap my router with a 3rd party asus one as the sky Q one died and waiting for a replacement, and immediately the issue went away, everything is still working as it should - apart from the wireless mesh obviously now doesn't work but my house is small enough to get signal all over without the q boxes
Sky will never take responsibly that’s the issue. Whenever I’ve spoken to them about the poor sky q router they have said meh we don’t control wireless ... even though i don’t have blind spots on other routers .
I went from 22Mb on the sky Q hub to full 38Mb on the asus router, the q one is awful, not going to swap it back when I get the replacement
edit i had
I spent 3 hours on the phone when I first got it to sky complaining. his response was I'm a highly trained wifi specialist... and can tell you , you divide the speed you get ie 40mbs between how many devices you have on wifi... he said you have 11 so you will get around 3mb per device.
my response was I'm a lowly trained 2nd line IT technician and you are talking **** he wasn't going to accept it, said sky wont guarantee wireless performance (my old virgin hub which was awful got better coverage)
so I fixed it myself by tweaking everything I could think of. got the speed up from 22mb to 38mb. happy with that. I do wonder if all of us having troubles have tweaked the settings? or if its just a coincidence.
edit forgot to ask actually, does the sky q mini box work with a different router?
I spent 3 hours on the phone when I first got it to sky complaining. his response was I'm a highly trained wifi specialist... and can tell you , you divide the speed you get ie 40mbs between how many devices you have on wifi... he said you have 11 so you will get around 3mb per device.
my response was I'm a lowly trained 2nd line IT technician and you are talking **** he wasn't going to accept it, said sky wont guarantee wireless performance (my old virgin hub which was awful got better coverage)
so I fixed it myself by tweaking everything I could think of. got the speed up from 22mb to 38mb. happy with that. I do wonder if all of us having troubles have tweaked the settings? or if its just a coincidence.
edit forgot to ask actually, does the sky q mini box work with a different router?
I used to have to do this with my old MacBook and BT Homehub. Id have a 5ghz network and a 2.4 ghz one.
Yep I have the same problem. I have to turn WiFi off and on on the iPhone to get it to pick up a new IP address. Annoying.
Do you have any mini-boxes? I have a feeling the issue is when they are configured in a mesh
Sky Q works fine with other routers, it’s only the main Q box that connects to the router, the Minis then connect to the main Q boxthrough the 5GHZ channel using Sky’s propriety Mesh network.
I had it for over 2 years now, it was a pain to begin with but with several update now works fine.
I’ve used the Sky Q system, Q Silver box and two minis all on wireless, with the BT Hub 5, BT SmartHub, Netgear Orbi system and SmartHub but this wasn’t the best with the Q, and a Draytek Vigor 2862 AC that worked fine.
My current setup is the Draytek Vigor 130 VDSL modem and 2 Google WiFi pucks. I only set this up this week though but so far so good.
If you want you can highlight settings, then press 0 0 1 and the select on the Q remote and access the network settings, some have changed the wireless channels butsaid this has made the picture on the mini boxes break up, trial and error.
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I have the same issue as described:
iPhone 8 Plus
Sky Q Broadband with Multiroom and a Sky Signal Booster
I've not checked the IP given, but will certainly try that now I know. My wife 6 Plus, my work SE, my iPad and our Macbooks are fine, it's only my 8 that has the problem.
Does anyone know if the 8 and X share the same wireless chipset or radio, that might be the issue and would be interesting to see if anyone else uses that config and is affected too.
I can understand how that might be a problem. Sky gets its bandwidth on the 5GHz by bonding channels, so although it's set to Channel 36, it's also using 40, 44 and 48 too. Channels higher than that aren't usable (until you get into the high numbers), so it might be that if you select a different channel that it just reduces the number it can bond and hence the overall available bandwidth. This would further be exacerbated if there's a booster box in the mix!
iPhone 8 Plus
Sky Q Broadband with Multiroom and a Sky Signal Booster
I've not checked the IP given, but will certainly try that now I know. My wife 6 Plus, my work SE, my iPad and our Macbooks are fine, it's only my 8 that has the problem.
Does anyone know if the 8 and X share the same wireless chipset or radio, that might be the issue and would be interesting to see if anyone else uses that config and is affected too.
I can understand how that might be a problem. Sky gets its bandwidth on the 5GHz by bonding channels, so although it's set to Channel 36, it's also using 40, 44 and 48 too. Channels higher than that aren't usable (until you get into the high numbers), so it might be that if you select a different channel that it just reduces the number it can bond and hence the overall available bandwidth. This would further be exacerbated if there's a booster box in the mix!
Only fix I have is to use the 2.4ghz band. Others have mentioned 11.3 beta 3 onwards fixes this might be worth trying I’ll try 5ghz again when I get a chance as I’m on this beta
So far the new beta is working fine , it’s def lasted longer on 5gh than ever before I’ll update the post if it stops working but fingers crossed
Nope just went again
lasted longest time on 5ghz though so they’ve tweaked something