Hopefully but I'm not holding my breath because the 12.1 betas don't seem to provide any indication of fixes.
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iPhone XS Max Is the mobile reception on the xs Max even worse than iPhone X ?
- Thread starter mydogeatsbeats
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Is that what you were told directly by a senior advisor or was it an Apple Store worker?
If that is the case then it's massive news.
I'm a little sceptical that it's purely software, but also hopeful that it's true. As for the dual sim situation. The XR has a dual sim (doesn't it???) and doesn't have these problems.
It’ll be great if it’s a software fix, but I doubt it. So far, none of the betas address the issue. Those having these issues report no improvement with 12.1 b5.
I got an alert of activity on the old apple support thread I first posted about my WiFi/LTE issues. Take it with a grain of salt but someone else claimed apple gave him some answers. Screenshot attached.
Again it seems some of us are getting some general replies about how it’s being worked on. Who knows for sure.
Again it seems some of us are getting some general replies about how it’s being worked on. Who knows for sure.
Attachments
Replacements aren’t gong to improve anything. People have swapped 3 or 4 times with no change, so it’s clearly not a “bad batch” scenario. My XSMax definitively, objectively works fine over LTE, whether strong signal or weaker signal. Whatever is going on is a combination of variables that we don’t have insight into.
Yea I might hang onto my X until next year's iPhone comes out. Hopefully they fix these issues by then. I really want the bigger max size, but it's not worth the frustration if it doesn't work like it should.
How is the reception on Xr?
How is the reception on Xr?
How is the reception on Xr?
Some people are having problems with the XR, too...
This came from apple senior advisor /technical support. I suspect next Tuesday. Let’s see
There is clearly a bad batch of phones why else would phone #4 work and the first 3 wouldn't . Apple confirmed that they had defective hardware after doing device captures.
It can't both work and not work at the same time. You said it worked, then said it didn't work as expected. Can't be both.
Statistically, if it was averaging 3 out of 4 phones defective, you would have hundreds of thousands of complaints all over the web. This is not the case at all.
Lot of costumers dont know really if their devices works good or no .. because only buy the iphone for the brand. So we dont know how many possible non-work devices are out there.
That makes no sense. I think most people can deduce if something is working or not working pretty easily.
90% of Apple buyers are iSheeps, and unless the problem is that they do not have signal, they will never think that they have a poor download speed, and if they "discover" it they will think it is their operator or anything else before blame your phone. There are many people who have an iphone for whatsapp and take four photos.
I was on my third Max until today. I returned my Max for a XR as I’m tired of waiting for a fix that might not come. My 14 day trial was about up and it was decision time. The XR is solid on LTE and WiFi. I also like the size of the XR better. The screen is beautiful. Nobody does LCD like Apple. Larger bezel quickly becomes a non issue. I’m finally satisfied and can just enjoy the phone.
Some people? You mean 1 bloke and a lady who thought she may just be having a bad data day. The rest were positive.
FYI: you linked the SAME thread three times...
Mate, you got a perfect working unit, but we have to have some sympathy for the folks on this thread who don't. It's an awful situation to be in and I feel for them. It's not just a phone either often times. For example, my entire work day would be ruined by this situation if I had bought one when I was going to and it didn't work. That's the modern world we live in now. I can't take that chance. I need a strong data connection for my job.
Some of these people on this thread have been in limbo for weeks, some 1 full month. That's too long. This is Apple's fault and it is unacceptable. It's certainly not the fault of anybody forking over 1,500 dollars. Then they have to put in all this work in returning, talking to people etc. Apple should be giving these folks Apple Store coupons at the very least.
I'm on this thread to support those who are having trouble and also to follow what's actually happening as I think the Max is an amazing phone. I saw it for the first time yesterday in person and the thing is a bloody work of art. Absolutely Stonking. I want this to get fixed so I can get the bugger.
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Is it normal for a senior advisor to use language like, "I promise a fix is coming very soon." ??? Doesn't seem like very professional language to me.
I actually linked to three different posts in one thread-- click on each link and look at the top post that loads.
The main point I've been trying to make is that while this is incredibly frustrating for those with a device that's not working as expected, it's clearly affecting a small percentage of owners of the XS series phones. Most of this thread is the same small group of original posters carrying the conversation forward through hundreds of pages, and I don't even think there's even close to 1000 unique users on here with the problem. The iPhone subreddit also has a small number of posts about it.
If it's affecting a small number of users, Apple doesn't need to make a big public announcement about it. And it would be a horrible idea, too, because then they'll get a bunch of OCD Apple fans with working phones becoming paranoid and running speed tests all day long, and thinking that their junky cell service is actually a broken phone and wanting Apple to take care of it.
Apple doesn't owe anyone a "coupon;" if people are unhappy, they should either return the phone or wait to see if a software update can fix it. But some of the doom-and-gloom on this thread is probably being blown way, way out of proportion.
I would not believe anything a "senior" advisor has to say. They are nothing more than a senior CS rep, who is given more leeway to go off script and tell you a fix is on the way. Unless it's straight from the mouth of a senior engineer working on the problem, it's best not to believe anything from their CS section.
Xs bands 4 12
12.1 iOS beta
1.01.30 Modem Firmware
T-Mobile 34.0 carrier
Still Not Fixed
Weak signal drops to 4g, seconds of silence, System Failures
Will not recover LTE unless toggle Airplane mode.
Will not seek & Hold LTE unless rebooted.
There are Three different users
Poor Coverage Area. Always crappy calls
Great Coverage Area. Always great calls
Those That transition between great and poor Coverage areas
They are the most frustrated especially if towers contain multiple bands that have different beam patterns and the handset Starts switching
Slow data has a whole other paradigm.
Yea everyone knows and each carrier is affected differently so it won’t be a one size fits all fix.
12.1 iOS beta
1.01.30 Modem Firmware
T-Mobile 34.0 carrier
Still Not Fixed
Weak signal drops to 4g, seconds of silence, System Failures
Will not recover LTE unless toggle Airplane mode.
Will not seek & Hold LTE unless rebooted.
There are Three different users
Poor Coverage Area. Always crappy calls
Great Coverage Area. Always great calls
Those That transition between great and poor Coverage areas
They are the most frustrated especially if towers contain multiple bands that have different beam patterns and the handset Starts switching
Slow data has a whole other paradigm.
Yea everyone knows and each carrier is affected differently so it won’t be a one size fits all fix.
I don’t believe 90% of iPhone buyers are too unaware to notice the kinds of problems we’ve been discussing here.
But suppose you’re right. That means 10% are observant and thoughtful, and will figure out that something’s wrong with their phones. That would be over 1 million people, since over 10 million XS and XS Max units were purchased in the first two weeks after launch.
The number reporting problems in this forum is probably in the 100s. There are other forums, too, so maybe a few thousand. Not even close to 1 million.
Which is why I don’t find plausible the notion that all XS and Max devices are problematic but the problems have gone unnoticed because their owners are “iSheep” or because they never wander far from a cellular tower.
Also, we here aren’t iSheep (with the possible exception of yours truly). And some of us who returned our problematic units got replacements that work perfectly.
So it can’t be that all units have a defect or design flaw.
I had to google that app. Funny that Fakebook owns it. That means they are harvesting the data of the users and selling it off just like they do with other platform. Just another app I will never use.
Absolutely possible. The problem seems to affect the borderline strong/weak signal situations the most.
Most people live in the areas with good coverage so it's absolutely possible they have not noticed the issue.
Same for most European customers with good networks, often much better and newer than those in the US.
I think if you live in a big city and don't take many road trips, you should be OK.
But the phone clearly has a design fault or the software is not updated to work with the new antenna design.
Let's hope it's the latter.
I'm waiting to see if 12.1 improves anything. If not, I'll pick up an XR instead.