I don't think that will happen because Apple would be admitting that they really dropped a Deuce, or in this case, two Deuces.
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iPhone XS Max Is the mobile reception on the xs Max even worse than iPhone X ?
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I don't think that will happen because Apple would be admitting that they really dropped a Deuce, or in this case, two Deuces.
Installed the most recent public beta and I see no difference. If anything, worse dL and slightly better upload. A wash for me. I’m talking 9mbps and lower for both and full bars.
That’s not good to hear.
Btw, I’m now having WiFi issues. Never did before on the Max. Ugh!!!!
I'm still of the believe that it's an issue with the overlapping bands masquerading as one band but operating as another e.g. in Atlanta Band 66 isn't live yet, but it still reports as band 66 even though it's really just band 4.Mine's still working fine. I'm on Tmobile band 4 most of the time and no problems. The worst area I've tested in was in a concrete theater auditorium that's almost a dead zone. I only get a connection to band 12 in there, and at the lowest possible signal. I still maintained a connection most of the time (dropped to no service for a minute once), but very slow data speeds, as would be expected. A guy next to me with a Galaxy on Verizon tried to load facebook and it took about 30 seconds for the page to come up, so we were all suffering in the connection realm.
It's entirely a guess of course.
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Interesting data point. I am currently in an office building that nortiously has no service. I have chastised this client every time I am here for not having a public Wi-Fi network. Today I have 2 bars and a solid data connection (27 down; 6 up) for the first time ever. XS on Verizon 12.1.
Verizon must have installed a new cell site since the last time that you were there.
That doesn't appear to be the case. I checked an employee's X who was with me which was still losing signal and bouncing to 3G.
TL;DR - Apple collected my original iPhone XS Max, replaced, still had problems, then had me send in logs. Verizon had me replace SIM cards, and then diagnosed the issue as the phone losing the APN and being unable to reconnect without a device restart. iOS 12.1 was supposed to fix the issue, but didn’t.
I haven’t posted here in a while, but still frequently read threads. I figured I would share my tier 2 support experiences with both Apple and Verizon with regard to cellular reception.
The initial two launch day iPhone XS Max devices both exhibited LTE performance issues where at 2 bars of signal the phones would not pass data. The service menu would not even populate the serving cell info. We followed basic troubleshooting resetting network settings, restore, setup as new, etc. then we’re escalated to tier 2 support. Simultaneously, open support ticket with Verizon and they had use replace the SIM. The devices were collect and exchanged. Never got to logging or analytics with Apple.
The new devices would sometimes work in low signal areas. Worse the replacements would stop working on LTE altogether every 2-4 days regardless where we were physically. A reboot was the only way to get LTE back. Waited until 12.1 was released and began troubleshooting again. Apple collected analytics and logs from the devices when the LTE was not working. Verizon network engineering observed the devices would “lose the APN” was the best layman explanation I could get out of the engineer. Verizon was cautious to give me specifics and said they are working directly with Apple. Interestingly enough Verizon also noted that the two lines were unable to keep Premium Streaming provisioned as well. The excuse for that is these are SIM free handsets, so they are not fully supported.
Basically, in a holding pattern until Apple figures out what to do.
I haven’t posted here in a while, but still frequently read threads. I figured I would share my tier 2 support experiences with both Apple and Verizon with regard to cellular reception.
The initial two launch day iPhone XS Max devices both exhibited LTE performance issues where at 2 bars of signal the phones would not pass data. The service menu would not even populate the serving cell info. We followed basic troubleshooting resetting network settings, restore, setup as new, etc. then we’re escalated to tier 2 support. Simultaneously, open support ticket with Verizon and they had use replace the SIM. The devices were collect and exchanged. Never got to logging or analytics with Apple.
The new devices would sometimes work in low signal areas. Worse the replacements would stop working on LTE altogether every 2-4 days regardless where we were physically. A reboot was the only way to get LTE back. Waited until 12.1 was released and began troubleshooting again. Apple collected analytics and logs from the devices when the LTE was not working. Verizon network engineering observed the devices would “lose the APN” was the best layman explanation I could get out of the engineer. Verizon was cautious to give me specifics and said they are working directly with Apple. Interestingly enough Verizon also noted that the two lines were unable to keep Premium Streaming provisioned as well. The excuse for that is these are SIM free handsets, so they are not fully supported.
Basically, in a holding pattern until Apple figures out what to do.
I appreciate all the updates being posted here. I've been following along closely and have been holding out upgrading my iPhone 7 to a Xs until it's clear that these issues have been resolved. To be honest, based on all I've read here and the linked Wiwavelength site, it sure seems like a hardware issue. Might have to sit this model out and wait until next year.
Sounds like Apple might be using a mix of antennae next year.
I wonder if it has anything to do with the issues in this thread,not
that the article mentions it.
https://www.iphoneincanada.ca/news/new-iphone-antenna-technology-iin-2019/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+iphoneincanada+(iPhone+in+Canada+-+Canada's+#1+iPhone+Resource)
I wonder if it has anything to do with the issues in this thread,not
that the article mentions it.
https://www.iphoneincanada.ca/news/new-iphone-antenna-technology-iin-2019/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+iphoneincanada+(iPhone+in+Canada+-+Canada's+#1+iPhone+Resource)
I bet it has something to do with lowering manufacturing costs and gaining even more profit. Only time will tell.
I think the LCP manufacturing is limited and the company that makes them is fed up with Apple's assembly process.I bet it has something to do with lowering manufacturing costs and gaining even more profit. Only time will tell.
LCP has limited availability so the manufacturer has no issues selling all they can make so they will not give Apple any breaks on the cost.
-Additionally, Apple is believed to have “lower bargaining power” against the limited number of LCP material suppliers due to its “complicated production process”.-
Off topic, just noticed we have the same register date.
Great Post. One question, You were advised your units were SIM free handsets and not fully supported. Do you mean purchased as unlocked SIM free?
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I have been following this topic for a long time and I noticed something. Isn’t it weird only ones complaining are on US carriers?
I haven’t noticed any complaints from other regions, not even Canada which uses the same exact model...
Either the new model antenna is not good at the bands used in the US which would explain it as Canada uses same bands as EU, Middle East and Asia (1800, 2600, 800) or carriers everywhere else have really good coverage so no one is affected while those in the US are nothing but trash.
(My dad has an iPhone 7 Plus and is currently visiting Nashville, TN and he is roaming on T-Mobile and tbh the coverage is nothing but garbage. He always has to exit buildings for him to be able to call us over the internet. That never happens in our home country or any of the EU countries we have been to)
I haven’t noticed any complaints from other regions, not even Canada which uses the same exact model...
Either the new model antenna is not good at the bands used in the US which would explain it as Canada uses same bands as EU, Middle East and Asia (1800, 2600, 800) or carriers everywhere else have really good coverage so no one is affected while those in the US are nothing but trash.
(My dad has an iPhone 7 Plus and is currently visiting Nashville, TN and he is roaming on T-Mobile and tbh the coverage is nothing but garbage. He always has to exit buildings for him to be able to call us over the internet. That never happens in our home country or any of the EU countries we have been to)
Great post.
It almost seems like the second line (for the XS series) is getting in the way and because it is not supported and not configured or being used the phone gets confused and drops to a horribly slow rate or not at all thinking it’s not supposed or allowed to.
Hence why a restart or airplane mode flip brings things back because it forces the phone to reintroduce itself back to the carrier.
More theories to throw to the wind ...
FWIW, I was on a call during my whole commute yesterday (1hr one way) and not once did the call drop or have any issues.
I normally have around 1-2 massive dead zones during the commute.
So it seems the phone switched between towers and bands pretty well.
I normally have around 1-2 massive dead zones during the commute.
So it seems the phone switched between towers and bands pretty well.
https://forums.macrumors.com/thread...e-than-iphone-x.2140854/page-11#post-26555932
https://forums.macrumors.com/thread...se-than-iphone-x.2140854/page-8#post-26553766
https://forums.macrumors.com/thread...e-than-iphone-x.2140854/page-13#post-26556851
https://forums.macrumors.com/thread...e-than-iphone-x.2140854/page-17#post-26560461
https://forums.macrumors.com/thread...e-than-iphone-x.2140854/page-11#post-26555987
https://forums.macrumors.com/thread...e-than-iphone-x.2140854/page-89#post-26642325
Now that was all early on and I didn’t really do any sort of thorough searching so it’s not a definitive answer but the issue was fairly generic nonetheless.
here in spain the problem exist.. but the people is a bit short of inteligence. buy the iPhone for the brand, soy they never think their devices have a problem.. but some users post in spanish forums about this.
In Missouri here, my home is in a weak service area on Verizon. I've been happy with my XS running on the current beta version for about the last week. Averaging about 10 Mbps down and 5 Mbps up and stable phone calls. This is better than my old 6s and about the same as my wife's 8 plus. Also around town has been good with around 40-60 Mbps down and 20-40 Mbps up. At home before I installed beta while on normal 12.1 I was only averaging about 1 Mbps down and .3 Mbps up and sometime phones calls took a while to try and connect. I'm happy with the phone now and it looks like the concerns I had initially are being sorted out with the updates.