Its not necessarily you being rough with it.
As a laptop going in a bag with other items it can get extra pressure put onto it. Most bags either have the laptop section to the rear against your back which makes it a touch point or at the front where tension is put on the laptop from the straps top and rear which is why the keys press against the screen.
its not bad design as such all laptops do it your just better off putting a microfibre on the keyboard when you travel with it.
As a laptop going in a bag with other items it can get extra pressure put onto it. Most bags either have the laptop section to the rear against your back which makes it a touch point or at the front where tension is put on the laptop from the straps top and rear which is why the keys press against the screen.
its not bad design as such all laptops do it your just better off putting a microfibre on the keyboard when you travel with it.