M1 MacBook Pro 16” scratched out of box

[ASX]

A mac book from apple has to be perfect. If not they have to swap the scratched parts. None regular apple buyers will live with such defects, especially for this high price tag. This macbook is overpriced as hell. Even with 400 - 500 Euros discount it's a joke. A reasonable price for this laptops compared with other systems is maybe 2500 Euros for M1 Max, 2 TB SSD and 32 gb ram. Consider it's only a cheap arm cpu, which cant even handle windows in virtual machine and it has big problems with x86 software. Nothing special. The only really special thing about this laptop is the display and the battery life. No other laptop has such a good hdr display and battery life (result of using arm cpu).

The keyboard is only rubber dome. For 3000 Euros . Normally this kind of laptop have cherry mx mechanical switches, which are worlds better than rubber dome. I would not wondering if the paint of the keys comes off, after a while. It's happens to many macs. Never seen this on a mechanical keyboard.

 

[marmiteturkey]

A laptop who has no 32 gb ram and 2 tb ssd in 2021 is a joke. Normally 16 gb ram are enough for a linux based systems like mac os. I dont know why this macos is using so much ram, when doing normal dekstop apps. Nothing special.
And it's definetly slowing down if it's using 13+ gb of ram. The cpu is only at 5 % usage.

in the 24 hours since you've registered here as a new user, you've posted many times on how unhappy you are with your Mac, the seller, the performance of MacOS, and now the stupidity of people buying laptops with 16gb RAM/1TB HDD. Why are you here?

 

[IllIllIll]

A mac book from apple has to be perfect. If not they have to swap the scratched parts. None regular apple buyers will live with such defects. This macbook is overpriced as hell. Even with 400 - 500 Euros discount it's a joke. A reasonable price for this laptops compared with other systems is maybe 2500 Euros for M1 Max, 2 TB SSD and 32 gb Ram. Consider it's only a cheap arm cpu. Nothing special. The only really special thing about this laptop is the display. No other laptop has such a good hdr display.

Your opinion only. And none of this changes the fact that it makes absolutely no sense for a manufacturer to lose ~500 Euros to compensate for a scratch when they can just as easily exchange it, refurbish/recondition the scratched unit, and resell it for much smaller discount than 400-500 Euros.

I hope you weren’t foolish enough to buy one of these if you think they’re simply overpriced laptops with “cheap arm cpus”.

 

[ASX]

The problem is, why i have to buy this mac. I need a quiet laptop, with long battery life and good hdr display. So i have to buy it. I well know it's overpriced as hell and not future proof with 16 gb ram. If the ram is overrunning, you can thrown this laptop away. But apple is releasing every 1-2 years new mac books (in 2 years the cpu/gpu performance has been doubled i think), so not a big deal . I hope the new base models will have 32 gb ram then.

It makes also no sense for me to keep a scratched laptop without reasonable discount. Even when they offering 500 Euros i would long thinking about it. I hate scratches on a new laptop.

Sorry, but im not the typical mac user in terms of laptop/desktop os. I know every hardware step on the other side of the golden fence and comparing x86 hardware with this macs. Also because apple compared it in their keynote. Razer Blade 15 (RTX 3080 mobile), which is far away from the best. With only 95 watt max. tdp . It's a capped RTX 3080 mobile. Normally it drawes up to 165 watt. Don't let you fool by this charts. They are well picked to blend you. The apple employee said. it's the best laptop they could find . For sure.

 

[IllIllIll]

It makes also no sense for me to keep a scratched laptop without reasonable discount. Even when they offering 500 Euros i would long thinking about it. I hate scratches on a new laptop.

“400-500 Euros” is NOT a “reasonable” discount,especially since the manufacturer can simply exchange the scratched unit instead. What part of this do you not understand?

Also, what’s to stop scammers and scumbags from scratching their brand new laptop themselves and demanding 500 Euros from the manufacturer?

And I don’t believe your claim that you “had to buy this Mac”. Why in the world would you spend so much money to buy one of these just to hate on it if it has a “cheap arm cpu” and the only good thing about it is the display? It’s clear that you have buyer’s remores and you’re simply looking for things to complain about because you’ve overstretched your budget, or you’re just trolling. What were you using before?

 

[ASX]

I haven't scratched mine. The scratches are very straight. You have to use a ruler to do it. The chipping are small dont know how to do it by your own.

I haven't stratched my budget. I have a desktop which is multiple times worth the mac book and it's gpu has 3 times the performance of m1 max. Im not dumb and keeping overpriced, scratched laptops without discount. I won't argue with you. I really feel sad for you, you think this macs are the top of the world in case of performance. As i said i know both worlds and compare it. Normal mac users haven't seen something else than a mac for a decade or more. Of course they are hyped by this products. They are better than previous macs.

Now im out. Told you enough. Won't waste more time. If the next mac book has same marks or pixel failures im done with this mac books. Then i will wait for Alderlake, RTX 3080 laptops with mini led screens.

 

[marmiteturkey]

I haven't scratched mine. The scratches are very straight. You have to use a ruler to do it. The marks are small dont know how to do it by your own.

I haven't stratched my budget. I have a desktop which is multiple times worth the mac book and it's gpu has 3 times the performanc of m1 max. Im not dumb and keeping overpriced, scratched laptops without discount.

Then send it back and buy something that meets your needs.
Or ask for a discount (I predict you won’t get it).
Or don’t.
Nobody cares about the outcome except you. You’ve dropped £3k on a laptop without (you claim) enough ram for your needs, with a keyboard you don’t like, and build quality you find inadequate, and performance you find to be below other options available to you; why on earth are you keeping it and what’s to gain by joining an Internet forum to tell strangers about it instead of spending your time looking for a resolution?

Or you’re trolling. Either way, you’re wasting your time and everyone else’s.

 

[IllIllIll]

I really feel sad for you, you think this macs are the top of the world in case of performance.

Where did I say that “macs are the top of the world in case of performance”? The only point I made was that a “400-500 Euro discount” for a scratch was nonsensical and unreasonable, and you haven’t provided any reasoning whatsoever to refute that. This is a very weak attempt at a strawman argument on your part, and you should be ashamed.

Name ONE manufacturer that has given such a huge discount/refund for a scratch on a brand new laptop instead of simply exchanging it for a new one. You can’t.

If anything, we should be sad for you since it appears you’ve forced yourself to buy a laptop that you hate. It’s probably a good idea that you bowed out of this discussion because you’re not making any sense, to the point where you’ve outed yourself as a troll (and a poor one at that).

 

[DonHS]

I cannot accept the scratches on my 14 inch either. My money did not have scratches so I also want a device without marks, especially when I pay a new device price and get a used-looking device.
Apple is going to send me a new one but I am really disappointed about two things:
firstly, that I have to send my device in first although they already have my money and
secondly, that the expected delivery is in the first week of december, which means I have to wait for at least 4 weeks without having a device.

Sorry, I expect Apple to have a certain percentage of devices for replacements as there can always be damages and problems that need a replacement, so that the customer who has already paid won’t have to wait that long.

 

[derptron]

So what would you consider a “reasonable” refund offer in this situation? $10? $50? $100?

Depends on how bad it is

 

[IllIllIll]

Sorry, I expect Apple to have a certain percentage of devices for replacements as there can always be damages and problems that need a replacement, so that the customer who has already paid won’t have to wait that long.

Sorry, can’t violate the laws of supply and demand. No manufacturer is going to maintain a supply of multiple configurations of brand new units in reserve to serve as replacements for a newly released product that is already in high demand. Yes, it sucks for you that you got a defective/damaged unit but Apple isn’t going to delay shipping a new unit to another customer on the off chance that an exchange needs to be made. Unfortunately you’ll just have to get back in line.

The good news is, as these new laptops are returned/exchanged, a stock of refurbished units will grow and the backlog will decrease over time.

 

[IllIllIll]

Depends on how bad it is

OK. Let’s use the OP as an example. What would be reasonable compensation?

 

[derptron]

OK. Let’s use the OP as an example. What would be reasonable compensation?

No idea, I can’t tell how big it is from one close up photo. Whoever at Apple judges it would have to use their discretion to provide an offer.

 

[IllIllIll]

No idea, I can’t tell how big it is from one close up photo. Whoever at Apple judges it would have to use their discretion to provide an offer.

Nice non-answer. The OP stated clearly that the scratch is on the lid and “not massive”. Why would anyone at Apple think that deserves any kind of refund/discount instead of just exchanging it for a new one?

Besides, I asked what YOU thought was reasonable, not what Apple thinks is reasonable.

 

[derptron]

Nice non-answer. The OP stated clearly that the scratch is on the lid and “not massive”. Why would anyone at Apple think that deserves any kind of refund/discount instead of just exchanging it for a new one?

Besides, I asked what YOU thought was reasonable, not what Apple thinks is reasonable.

Why are you getting so argumentative?

All I did was make a suggestion about Apple giving a small refund as a gesture of goodwill to save swapping machines if the customer is happy with that.

I’m sorry you’re so offended. Have a lovely day.

 

[DonHS]

Sorry, can’t violate the laws of supply and demand. No manufacturer is going to maintain a supply of multiple configurations of brand new units in reserve to serve as replacements for a newly released product that is already in high demand. Yes, it sucks for you that you got a defective/damaged unit but Apple isn’t going to delay shipping a new unit to another customer on the off chance that an exchange needs to be made. Unfortunately you’ll just have to get back in line.

The good news is, as these new laptops are returned/exchanged, a stock of refurbished units will grow and the backlog will decrease over time.

What do you mean by refurbished units? I paid for a new one and want a new one, not a refurbished one.

 

[pst23]

in the 24 hours since you've registered here as a new user, you've posted many times on how unhappy you are with your Mac, the seller, the performance of MacOS, and now the stupidity of people buying laptops with 16gb RAM/1TB HDD. Why are you here?

Thank you!

 

[LiveWireless]

It was good to report it since Apple may be able to identify a problem in the assembly process if it is showing up frequently. new machinery and jigs for the new models there may be an issue somewhere. I agree it would be nice if Apple could offer a small refund to save a lot of money and hassle with a return, but in the world today too many would take advantage of that so they spoil it for everyone. Apple does have refurbishing and recycling programs though so their handling of the return is less wasteful than most firms I think.

 

[Fishrrman]

Sounds like Apple's production facilities are rushing too hard to get these out on time without adequate quality-control monitoring...

 

[Hoyboy]

Name ONE manufacturer that has given such a huge discount/refund for a scratch on a brand new laptop instead of simply exchanging it for a new one. You can’t.

Just to give an example (as some manufacturer's do give a discount) is Dell. I've always had MacBooks but as I needed a laptop urgently I purchased an Alienware X17 R1 earlier this year.

When the laptop arrived it was in terrible condition for a "brand new" laptop. Electrical tap hanging out the rear exhaust vents, scratches on screen bezel, on the lid and the actual lid was slightly bent. Sent the pictures to Dell and they gave me £373 ($511) off the laptop which equated to 15% off. In the end the speakers stopped working after a few days so they swapped it for another one and the speakers on the replacement were rattling as well. They replaced it again and the next laptop also had the same issue (Apparently is a common fault so no doubt it won't get fixed until the R2 revision is released). In the end I got a refund and decided I will stick to Apple and purchased the 16" M1 Max MBP.

At the end of the day I don't care about getting a discount, nor do I expect one. I just want what I paid for which is a new laptop which isn't damaged out of the box.

 

[IllIllIll]

Why are you getting so argumentative?

All I did was make a suggestion about Apple giving a small refund as a gesture of goodwill to save swapping machines if the customer is happy with that.

I’m sorry you’re so offended. Have a lovely day.

Not offended at all. You were the one who suggested a “partial refund” as an option, and I merely asked you for an opinion of what you would consider reasonable. Not my fault if you’re unable to answer such a simple question.

 

[IllIllIll]

What do you mean by refurbished units? I paid for a new one and want a new one, not a refurbished one.

Then be prepared to get in back of the line and wait until others ahead of you get their orders fulfilled, and stop complaining. The fact is, just because you got your order in earlier than others at launch doesn’t entitle you to an instant replacement when demand is outstripping supply. It sucks and it’s not what you want to hear, but that’s just how it is.

 

[jon9091]

I would definitely return it. If I’m paying thousands of dollars for something, it better be perfect.

My 16” Pro came with a 3” scratch across the screen. I thought it was a smudge at first, but after turning the computer off and looking at it…it really showed up. And you could run your fingernail across it and feel that it was a scratch. My local Apple store only had base model 14’s in stock, so I called Apple Support. They first told me it would be $299 to replace it…then said $99 for scratch removal. I told them I wasn’t going to pay a single penny. The agent said I’m just giving you your options. I was never given the option of continuing to use this one while they sent me a new one.

So, I packed it all up and took it to my Apple Store. There they were surprised that I wasn’t given that option and said I should try calling them again. At this point, I just wanted to return this one, get home, and get my order in for a new one. That’s exactly what I did…4-5 weeks delivery.

Yesterday, (one day after I had returned the scratched computer and ordered the new one) I was looking at Apples site to make sure I didn’t want to bump up the storage and ram. I noticed they now had the same computer I just ordered from Apple with a 4-5 week delivery…in stock and available for pickup or delivery within 2 hours. I jumped on it. Got my new computer yesterday afternoon and canceled the other one that was on order. This one is perfect.

 

[DonHS]

Then be prepared to get in back of the line and wait until others ahead of you get their orders fulfilled, and stop complaining. The fact is, just because you got your order in earlier than others at launch doesn’t entitle you to an instant replacement when demand is outstripping supply. It sucks and it’s not what you want to hear, but that’s just how it is.

Well I think we come from two different legal backgrounds. Where I live, there is a saying in latin: pacta sunt servanda which in English means that contracts must be kept.
The contract is, I pay a lot of money, Apple gives me a flawless new machine with the properties as advertised. Scratches were not advertised. So they did not fulfill the contract (but I kept the contract, they have my money).
According to our law they now have three options, they can either give a full refund or repair it or replace it. However, all three must be done in a reasonable amount of time, not when they like to. As far as I know courts here see two weeks as a reasonable amount of time. So I expect the problem to be solved in two weeks max.
If that’s not possible due to the pandemic or other reasons they should at least be so customer-friendly as to let me use the device I have until a new unit is ready.
And the fact that my order came in earlier of course entitles me to have my contract fulfilled earlier. That’s the whole point of the order queue and the idea of first come first served.

 

[derptron]

Not offended at all. You were the one who suggested a “partial refund” as an option, and I merely asked you for an opinion of what you would consider reasonable. Not my fault if you’re unable to answer such a simple question.

If it’s such a simple question then answer it yourself