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What do you think is the source of the graphics issues on Mac Pro (Late 2013) ?

  • Hardware

    Votes: 69 53.1%
  • Software

    Votes: 28 21.5%
  • Hardware & Software

    Votes: 32 24.6%
  • Other

    Votes: 1 0.8%

  • Total voters
    130

kfscoll

macrumors 65816
Nov 3, 2009
1,147
139
If it's any consolation, my Mac Pro hasn't been waking up my monitor for the last two beta seeds. I don't ever put the computer to sleep, but I do use the System Preferences settings to turn my monitor off after five minutes. In any event, the computer isn't hanging -- I can access it if I log in remotely from another computer -- but in order to get the monitor to power back on, I have to reboot the nMP.

Unfortunately, the workaround is exactly as nitrogen has suggested -- just don't let the monitor ever go to sleep. I've been turning it on and off manually and that's been working okay.
 

chama98

macrumors 6502
Feb 13, 2014
351
193
London
If it's any consolation, my Mac Pro hasn't been waking up my monitor for the last two beta seeds. I don't ever put the computer to sleep, but I do use the System Preferences settings to turn my monitor off after five minutes. In any event, the computer isn't hanging -- I can access it if I log in remotely from another computer -- but in order to get the monitor to power back on, I have to reboot the nMP.

Unfortunately, the workaround is exactly as nitrogen has suggested -- just don't let the monitor ever go to sleep. I've been turning it on and off manually and that's been working okay.

Have you reported it go apple?
 

twomartoe

macrumors member
Mar 15, 2015
74
9
leo laporte in the tech guy on 14 nov- episode 1237 around 1:26 was replying to a caller and said the new mac pros are lemons. He said the he has 2 new mac pros and the spinning beach balls happens to him as well. His theory is that it has to do with the usb

Apple!!! WHY WONT U FIX THIS!!! This is clearly a problem
 
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chama98

macrumors 6502
Feb 13, 2014
351
193
London
leo laporte in the tech guy on 14 nov- episode 1237 around 1:26 was replying to a caller and said the new mac pros are lemons. He said the he has 2 new mac pros and the spinning beach balls happens to him as well. His theory is that it has to do with the usb

Apple!!! WHY WONT U FIX THIS!!! This is clearly a problem

I don't think it is a usb problem. If it was hardware related then it would have failed the hardware checks by apples own hardware checks and also at the Genius Bar. I had a hardware check and both passed including at the Apple Store.

This makes me think and I still standby this. That it is a software issue. Not a hardware issue.

That is why in the beta testing they are asking users to focus on graphics and usb. As well as other issues. If the last 2 betas worked with me ok and I am sure others as well then apple are on to it.

We will see.
 
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mauro16

macrumors newbie
Oct 10, 2015
27
3
well i agree the new mac pro is a lemon and apple should do something serious. I don't know if it's related to usb. I always had a usb keyboard, usually also a usb mouse (but i've also used apple wireless mouse and had freezing all the same). After 20 days of test with windows 10 and updated amd graphic driver, the system seems to always work correctly unless i shutdown the system. If i shutdown then, when i restart it, after about 10 minutes there might be some driver crash or an auto-reboot which is probably ought to driver crash. This could be an overheating problem or i don't know what it is.
 

chama98

macrumors 6502
Feb 13, 2014
351
193
London
I don't think people read peoples comments on here!

IT IS NOT HARDWARE RELATED! It is software!

Nor is the Mac pro a 'lemon'

It is something which Apple has not addressed within the OS. Hence why Apple are focusing on the beta software to test graphics.
 
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mauro16

macrumors newbie
Oct 10, 2015
27
3
I don't think people read peoples comments on here!

IT IS NOT HARDWARE RELATED! It is software!

Nor is the Mac pro a 'lemon'

It is something which Apple has not addressed within the OS. Hence why Apple are focusing on the beta software to test graphics.

in fact hardware tests on my machine were successful, so i should agree the problem is (probably) not hardware related. Let's assume the mac pro has no hardware related problems, though we are not 100% sure. Also with this assumption, i think it should be defined kind of a 'lemon' all the same.
 

mauro16

macrumors newbie
Oct 10, 2015
27
3
I don't think people read peoples comments on here!

IT IS NOT HARDWARE RELATED! It is software!

Nor is the Mac pro a 'lemon'

It is something which Apple has not addressed within the OS. Hence why Apple are focusing on the beta software to test graphics.

in fact hardware tests on my machine were successful, so i should agree the problem is (probably) not hardware related. Let's assume the mac pro has no hardware related problems, though we are not 100% sure. Also with this assumption, i think it should be defined a 'lemon' or kind of all the same.
 

chama98

macrumors 6502
Feb 13, 2014
351
193
London
in fact hardware tests on my machine were successful, so i should agree the problem is (probably) not hardware related. Let's assume the mac pro has no hardware related problems, though we are not 100% sure. Also with this assumption, i think it should be defined kind of a 'lemon' all the same.

why define it as a lemon? There is no basis for that. if it is software related are you going to tie all macs and PC's as 'lemons'?

Computers either it be mac or pc crash. its part of how computers work. Its also down to how well the code is written also plays a role in this.
 

mauro16

macrumors newbie
Oct 10, 2015
27
3
because it has problems of unclear nature, and apple proves not being able to solve or even diagnose the problem. If they are software problems, the software is mac os, or drivers, which are installed by them on the computer, and so it's assumed it should work, but it doesn't. Suppose for a moment it's an overheating problem. Would this be an hardware problem or a software one? I don't know, i know there is a problem, as a user i have to see the system as a black box and don't even want to know what happens inside. I also know the system is very expensive, and, though with windows 10 and updated amd driver things are not so bad, i cannot admit a so expensive system has this behavior. Crashes on mac pro are much more frequent than on much less expensive windows pc.
 
Last edited:

chama98

macrumors 6502
Feb 13, 2014
351
193
London
because it has problems of unclear nature, and apple proves not being able to solve or even diagnose the problem. If they are software problems, the software is mac os, or drivers, which are installed by them on the computer, and so it's assumed it should work, but it doesn't. Suppose for a moment it's an overheating problem. Would this be an hardware problem or a software one? I don't know, i know there is a problem, as a user i have to see the system as a black box and don't even want to know what happens inside. I also know the system is very expensive, and, though with windows 10 and updated amd driver things are not so bad, i cannot admit a so expensive system has this behavior. Crashes on mac pro are much more frequent than on much less expensive windows pc.

its a buggy driver. We know that! That is why Apple are asking beta testers to test this with their system. Apple are fully aware of the problems.

That is what happens when you use hardware from different vendors. They supply their own drivers. It is up to Apple to make sure that the OS uses those drivers and that if there are bugs these are reported to the vendor where they then rewrite part of the code which is causing the error and then retest. That is how computer programming works. also hence all the versions which come out. A new version corrects problems which may be with the previous software.

If you say it is an overheating problem that is a separate issue which would be picked up if you ran a hardware test. a driver for example may consume more cycles of the processor causing the processor to become warm hence the increase of fan noise. This is a bug within the driver and not an malfunction of the computer hardware as such. Unless the hardware check says that hardware is failing.

Its the same if you installed drivers on a PC. Who is to say that those drivers are buggy? I have experienced many times when I was a windows user or buggy drivers. So saying that Apple should assume that they work.

Everyone has a different set up. One set up might work for one mac pro user and not experience any problems and another user with a different setup might be loads of problems.

I understand and agree with you that paying a large amount of money for a system and you expect it to work. I get that and that is exactly what I said to Apple when I took mine in as I thought it was a hardware fault. In fact it was the opposite. Apple are fully aware of the problem with the Mac pro and are working hard to sort this problem out.

I think with more testing of the OS and stress testing then a fix will be soon. But as always how long is a piece of string?
 

koyoot

macrumors 603
Jun 5, 2012
5,939
1,853
Crashes everything that is connected via PCIe Bus. At least that was the theory. People have had replaced GPUs and SSDs when the crashes appeared.

The problem is they are completely random, and NOBODY does not have a clue how to reproduce them in controlled way. And the fact that hardware is completely ok, and its just the driver related issue is meaningful here.
 
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chama98

macrumors 6502
Feb 13, 2014
351
193
London
Crashes everything that is connected via PCIe Bus. At least that was the theory. People have had replaced GPUs and SSDs when the crashes appeared.

The problem is they are completely random, and NOBODY does not have a clue how to reproduce them in controlled way. And the fact that hardware is completely ok, and its just the driver related issue is meaningful here.

But it does play a role though.
 

twomartoe

macrumors member
Mar 15, 2015
74
9
Be it software of hardware, I think apple is being irresponsible and a hypocrite. They are always going on and on about usability, functionally, reliability and good design. Sure this is not their best selling product but they should say this is a problem. Its been more than a bloody year! This computer is a dread to use only good to look at!!!!! All braun and no brain!! AND its F**Kin EXPENSIVE.
 
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Infrared

macrumors 68000
Mar 28, 2007
1,715
65
The comment about USB was interesting, but we are still at the stage of guessing, unfortunately.

A couple of days ago I'd added a new USB drive to the mix and had two lockups. Bear in mind that I'd previously only had one in the six months or so I've had the machine.

That new drive is connected to the USB hub of the cinema display monitor (for convenience) and the monitor goes through a DVI Mini DisplayPort connector to the computer.

You know, I'm starting to wonder if every freeze has occurred when I've had something connected to that USB hub.

You can go half mad thinking through the possibilities. I remember when the 2008 MP came out it had this weird issue that it would reboot when waking from sleep. For a fair while no one knew what was going on and some people, thinking it was a hardware fault, returned their machines. And then someone discovered that it only happened if you had more than one bootable drive in the machine. Within days of that Apple released a firmware update that fixed the issue.

This is a discussion of the problem at the time:

https://discussions.apple.com/thread/1353551?tstart=0

People coming up with all sorts of random guesses there :)

Here is what fixed it:

https://support.apple.com/kb/DL95?locale=en_US

I do hope Apple are looking into the nMP lockups. This issue aside, it's such a nice machine.
 

chama98

macrumors 6502
Feb 13, 2014
351
193
London
Be it software of hardware, I think apple is being irresponsible and a hypocrite. They are always going on and on about usability, functionally, reliability and good design. Sure this is not their best selling product but they should say this is a problem. Its been more than a bloody year! This computer is a dread to use only good to look at!!!!! All braun and no brain!! AND its F**Kin EXPENSIVE.
yes it is expensive but it is catered towards the top end of the market.

You get what you pay for. No matter how much money you chuck at it. be it an expensive computer or a car or anything worth value. There is somewhere along the line it will fail.
 

chama98

macrumors 6502
Feb 13, 2014
351
193
London
The comment about USB was interesting, but we are still at the stage of guessing, unfortunately.

A couple of days ago I'd added a new USB drive to the mix and had two lockups. Bear in mind that I'd previously only had one in the six months or so I've had the machine.

That new drive is connected to the USB hub of the cinema display monitor (for convenience) and the monitor goes through a DVI Mini DisplayPort connector to the computer.

You know, I'm starting to wonder if every freeze has occurred when I've had something connected to that USB hub.

You can go half mad thinking through the possibilities. I remember when the 2008 MP came out it had this weird issue that it would reboot when waking from sleep. For a fair while no one knew what was going on and some people, thinking it was a hardware fault, returned their machines. And then someone discovered that it only happened if you had more than one bootable drive in the machine. Within days of that Apple released a firmware update that fixed the issue.

This is a discussion of the problem at the time:

https://discussions.apple.com/thread/1353551?tstart=0

People coming up with all sorts of random guesses there :)

Here is what fixed it:

https://support.apple.com/kb/DL95?locale=en_US

I do hope Apple are looking into the nMP lockups. This issue aside, it's such a nice machine.

er... thats for a 2008 mac! Not for the latest mac pro
 

AidenShaw

macrumors P6
Feb 8, 2003
18,667
4,677
The Peninsula
The comment about USB was interesting, but we are still at the stage of guessing, unfortunately.
...
You know, I'm starting to wonder if every freeze has occurred when I've had something connected to that USB hub.
If the problem is related to the USB topology, that would help explain why it doesn't show at the repair shop.
 

twomartoe

macrumors member
Mar 15, 2015
74
9
yes it is expensive but it is catered towards the top end of the market.

You get what you pay for. No matter how much money you chuck at it. be it an expensive computer or a car or anything worth value. There is somewhere along the line it will fail.

???? u get what u pay for??? ok. I guess its fine to buy an expensive car to have it stop unpredictably every day. This machine fail from the start. I get the point. things fail. No need to patronise. However, this is a top of the line model and it stops productivity. I glad u have a high tolerance for machines that dont function well.
 

nitrocan

macrumors member
Jul 30, 2015
61
9
yes it is expensive but it is catered towards the top end of the market.

You get what you pay for. No matter how much money you chuck at it. be it an expensive computer or a car or anything worth value. There is somewhere along the line it will fail.

Lol, no.
 

Infrared

macrumors 68000
Mar 28, 2007
1,715
65
er... thats for a 2008 mac! Not for the latest mac pro

Yes, I realize that. I was saying the issue with this Mac, and the discussion around it, reminded me in some ways of what happened back then.

It's quite interesting that thread from the past. There were a lot of people in there coming up with random ideas and not thinking in a very structured way about the issue.

It took about 35 pages before a set of circumstances was found that were linked to the problem. But they got there in the end, which is what matters.

If the problem is related to the USB topology, that would help explain why it doesn't show at the repair shop.

That sounds plausible.
 
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