Mac Studio UPS delivery: Stuck in "Chek Lap Kok, HK"

[oric1]

Once it moves out of Chek Lap Kok, it's going fast: it's out for delivery today. Everybody should see their machines really soon now.

 

[alosii]

My Mac arrived today after being trapped for more than a week!

 

[oric1]

Mine also arrived today, after 10 days in limbo at Honk Kong airport.

 

[podmonger]

Mine has left HK, Anchorage, and Louisville. Good news ... let's hope it makes it through the local depot without getting lifted ... again.

 

[podmonger]

It arrived today! As others have written, the Apple delivery date was more accurate than the UPS date. Hopefully, yours will arrive soon as well.

 

[oric1]

If you have a trade-in for that new Mac Studio, you better ship it out soon after you receive the new machine.

About 10 days ago an Apple rep told me that the 14 day trade-in period started the day we receive the last box: either the new computer or the trade-in kit. Turns out that his statement was erroneous: although the computer arrived on Friday (4/15, 9 days after the TIK arrived), today I got an email from Apple wondering if I still wanted to trade-in the Mac Pro for the Mac Studio, and that I only had 5 days left for them to receive the old computer. It is in UPS hands right now and it should make it to Apple within 5 days, but they should have extended the delay, as it is not our responsibility if the computers were stuck in an airport for 10 days, or more.

 

[podmonger]

If you have a trade-in for that new Mac Studio, you better ship it out soon after you receive the new machine.

About 10 days ago an Apple rep told me that the 14 day trade-in period started the day we receive the last box: either the new computer or the trade-in kit. Turns out that his statement was erroneous: although the computer arrived on Friday (4/15, 9 days after the TIK arrived), today I got an email from Apple wondering if I still wanted to trade-in the Mac Pro for the Mac Studio, and that I only had 5 days left for them to receive the old computer. It is in UPS hands right now and it should make it to Apple within 5 days, but they should have extended the delay, as it is not our responsibility if the computers were stuck in an airport for 10 days, or more.

Huh. So 14 days after you get the TIK, they need to receive your trade-in, whether you have the new rig or not? Meaning that if the new rig is late, you have to be without a computer if you want to trade-in?
Hmm. I hadn’t considered a trade-in, but I’ll get an online estimate and see if it’s an option for the two old cheese graters taking up space around here. At least, they’ll be recycled. Thanks!

 

[oric1]

I think what I stated was a little off the mark, sorry about that. I think it has to be shipped within the 14 days, then it is still OK if they get it a little later. At least that is what I understood from the wording in the email from yesterday.

 

[podmonger]

One hopes that a conversation with a rep can relax the rules a bit.

 

[w5jck]

I will never use the Apple trade-in again, unless I can do it directly at a local Apple store. I traded in an older iPad Pro 9.7" for the iPad Air 4 2020 last year. The company Apple contracts with is total garbage to work with. It took over a month to get my money, and then only after numerous phone calls to that contract company and finally to Apple CS. Back then the stores were closed to trade-in customers, so we had to use the mail in method, and it was terrible. I've read reports that a lot of people got notices that their trade-ins were denied and the only offer they got then was to allow that company to recycle it. In the end I got a gift card for the trade-in amount and could only spend it at the Apple store. Not a pleasant experience.

 

[oric1]

I will never use the Apple trade-in again, unless I can do it directly at a local Apple store. I traded in an older iPad Pro 9.7" for the iPad Air 4 2020 last year. The company Apple contracts with is total garbage to work with. It took over a month to get my money, and then only after numerous phone calls to that contract company and finally to Apple CS. Back then the stores were closed to trade-in customers, so we had to use the mail in method, and it was terrible. I've read reports that a lot of people got notices that their trade-ins were denied and the only offer they got then was to allow that company to recycle it. In the end I got a gift card for the trade-in amount and could only spend it at the Apple store. Not a pleasant experience.

I was not aware that Apple was using a contractor until I received the TIK. I thought it was done directly by Apple, and I would have done the way you mentioned: at an Apple store. We'll see...

 

[Alasdair_Scott]

Seems that items are clearing Hong Kong finally! My Studio arrived yesterday … monitor tomorrow, apparently!

 

[oric1]

Last but not least, I got the money for the trade-in, in full. Apple even added the local sales tax.

 

[dpdpdp]

Good to learn that I'm not alone: my Mac Studio has been stuck in Hong Kong airport for three days now. This morning UPS was still simultaneously claiming it would be delievered to me in Massachusetts today, and that it was in Hong Kong. Now they've deleted the delivery date.

The most annoying thing is that the only custom aspect of my order is a 1 TB SSD rather than the base 512 GB. If only Apple could sell a base model here and swap the drive here, there would have been no significant delay at all.

 

[oric1]

Good to learn that I'm not alone: my Mac Studio has been stuck in Hong Kong airport for three days now. This morning UPS was still simultaneously claiming it would be delievered to me in Massachusetts today, and that it was in Hong Kong. Now they've deleted the delivery date.

The most annoying thing is that the only custom aspect of my order is a 1 TB SSD rather than the base 512 GB. If only Apple could sell a base model here and swap the drive here, there would have been no significant delay at all.

You're going through the same process we all went through: Apple charges the credit card, shipping is starting and then it gets stuck in Chek Lap Kok (10 days in my case). The dates on the UPS site are not relevant until it starts moving from Hong Kong. The one on the Apple site was right on target for my delivery. You may want to look at this one only.

Good luck.

 

[Luvwine]

Well this stinks. Apple said May 9 for mine but I got a UPS shipping notice today and the tracking info said arrival day after tomorrow. Then I looked at details and it says
04/26/2022
4:52 P.M. On the Way
Chek Lap Kok, Hong Kong
04/26/2022
10:50 A.M. Label Created
China

I suspect I will be waiting a while based upon others' experience. Sigh.

 

[oric1]

Sorry to read that, Luvwine, but according to the general experience 5/9 should be your target. Apple and UPS are entirely connected by the way: when mine was delivered, both the UPS site and the Apple site were updated right away, virtually at the same time.

 

[podmonger]

Mine was hung up in HK for just under a week, if I recall, then moved pretty steadily after that.

 

[Luvwine]

Sorry to read that, Luvwine, but according to the general experience 5/9 should be your target. Apple and UPS are entirely connected by the way: when mine was delivered, both the UPS site and the Apple site were updated right away, virtually at the same time.

Appreciate the information. Nice to see others' experience. I waited a few hours to order on release day and as a result of the short delay, it will be a sold two months before I get my unit. Live and learn, I guess. FYI, unit is:
Mac Studio
With the following configuration:
Apple M1 Ultra with 20-core CPU, 64-core GPU, 32-core Neural Engine
128GB unified memory
4TB SSD storage

 

[Claudius2k]

Mine sits in Hong Kong. What is true, you are safer trusting Apple's date than UPS. UPS is content to overpromise and send you an extension message day after day, one day at a time.

 

[zw-gator]

I have a Mac Studio on the way. Was hoping the Chek Lap Kok delays were long sorted out but I'm on day 3 with no movement.