This is terrifying: not even a month of life. Plus: the return of the butterfly keyboard???
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Macbook 14" M1 Pro 2021: keyboard already broken?
- Thread starter slowsoul
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Sometimes you just get a defective unit. I had a 2013 model with a broken enter key. Did that means all of them were bad? no. Apple replaced it and never had that issue on any other machine.
Call Apple you're still in warranty
Call Apple you're still in warranty
well, if you're that concerned you could have bought a previous gen one that was proven to not have a faulty keyboard. if you're on the bleeding edge you can expect some problems.
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Oh, it's my fault then. After 25 years of doing notebooks, it's my fault if Apple still delivers faulty keyboards, right?
It's not a butterfly switch keyboard, it's scissor switch like the older ones.
Typing normally.
Some strong fingers ha. Sucks though and sad to see these weird comments, keyboards should definitely not do this so regardless of mechanism.
Can you pop it back in or does it keep coming loose?
Can you pop it back in or does it keep coming loose?
you can always get lemons, and lemons are more common in bleeding edge devices, as we've seen with the butterfly keyboard in the past.
It’s always so ****ing weird how some macrumors posters jump to defend apple over every tiny perceived slight.
If that describes you reevaluate your life. It’s beyond pathetic to build your identity around worshipping a company that produces consumer electronics.
If that describes you reevaluate your life. It’s beyond pathetic to build your identity around worshipping a company that produces consumer electronics.
I just did, and they will but only next week and after keeping it for 48 hrs at least. It will be a problem because of work, but what else can I do?
I tried but it keeps getting loose. Apple guy said the mechanism is completely broken.
You can call Apple Support again and get them to authorize and schedule an in-person fix. No way a key replacement requires them holding your computer for two days. Ask for a supervisor if the tier 1 person cant do it.
This is a ridiculous advice. How is that the customer's fault if a product has a problem?
It just as pathetic to cry doom and gloom every time a mass-produced unit shows an even slight defect (not suggesting that you do, but the attitude of "I happen to have a problem therefore EVERYONE must have this problem" is more common than one would think).
They clearly state that the mechanism is broken and will require a full keyboard replacement.
How old is the machine? If it’s relatively new, you could just ask for a replacement if being out a machine will be seriously problematic for you. That said, if it’s over a month, it’s unlikely they’d agree.
Sorry, I thought it was the key cover which popped off. That explains the 48hr need.
Not disagreeing with what the photo shows, not saying this is your fault, not defending Apple.
BUT
You do not mention how you use the keyboard. Are you hard on the keyboard? Did you hammer the keys hundreds of times, to check for something?
Again, not asking to insinuate your mistake or to defend Apple. Just asking to make sure I can avoid this on my computer.
I've never really liked the French Canadian layout myself, and have forgotten it completely, but on first sight, it seems different.
Also noticed : ò isn't French !
But back on topic : Yes, it looks faulty and luckily you're under warranty. Apple will repair it for free, and let's hope it doesn't happen anymore.
I'm wondering if the new "Magic keyboards" require a complete topcase replacement, or if the keyboard (alone) can be replaced? (leaving everything else intact)
That would explain why the Apple Store would need to "keep it" for 48 hours or so...
That would explain why the Apple Store would need to "keep it" for 48 hours or so...
Hmm that's true ,i confused the o with a ç somehow
Why don't u like CA layout ? I think it's the best for English+french typing
Or should I say , qwerty us is good for English in default layout,and QWERTY CA for french.
Qwerty us will work well with everything IG.works well in Hebrew too
I swear I just type normally.
I have just seen this thread, and I think it somewhat relates to my recent thread. My MacBook Pro 14" is two days old, and some of its key buttons are already starting to wear. I am from Italy too, but my MacBook has a customised keyboard with US Layout.