Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Beaverman3001

macrumors 6502a
May 20, 2010
554
55
Deleting preferences seemed to only work for a day sadly. On the bright side it seems to be a wide scale problem, so a fix should happen relatively fast.
 

noripwr

macrumors member
Feb 24, 2011
48
0
Is this a complete lock-up (e.g., cursor no longer moves, keyboard input no longer works) and only power-button works? IF so, geez I've been getting it lately and only when iTunes is open.
 

KPOM

macrumors P6
Oct 23, 2010
18,311
8,326
Since it's only happening to the airs could it be an issue with the SSD that was brought upon us by the update. Compatibility issue maybe?

I haven't heard reports of it affecting older MacBook Airs, or MacBook Pros equipped with SSDs.
 

aldo818

macrumors regular
Nov 18, 2009
183
0
South of France
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)

Uninstalled re installed itunes it still freezes anyone knows something else i could try. I wonder how apple could release an update with such a bug. Can t update iphone ipad etc....
 

mozartwon

macrumors member
Mar 1, 2010
92
25
VIENNA Va.
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)

Uninstalled re installed itunes it still freezes anyone knows something else i could try. I wonder how apple could release an update with such a bug. Can t update iphone ipad etc....

I can confirm that opening the Apps Store application first, and then opening
ITunes works every time. Try it. This was first reported on Apple's Air
forum website.
 

gshall

macrumors newbie
Mar 27, 2011
3
0
No, it doesn't.

I can confirm that opening the Apps Store application first, and then opening
ITunes works every time. Try it. This was first reported on Apple's Air
forum website.

I tried it. It doesn't work. ITunes froze immediately.:(
 

retrospek

macrumors 6502a
Sep 28, 2004
678
406
UK
This is crazy ! My MBA just froze just because I opened iTunes !

Come on Apple sort it out ! :(
 

b-rad g

macrumors 6502a
Jun 29, 2010
895
1
Delete iTunes Preferences

So I just deleted the iTunes preferences from ~/Library/Preferences and now have iTunes open and home sharing from my Mini.

Don't know if it is temporary or not but it isn't frozen so that's a step in the right direction.
 

halledise

macrumors 68020
I had the same iTunes freeze issues repeatedly after SW update to 10.6.7

fortunately, I'd backed up all my personal data before the update and had actually downloaded the Combo.

so I bit the bullet, erased the HDD, installed 10.6.4 from the usb stick and then immediately the 10.6.7 update.
I then tested iTunes by letting it find all the relevant music and movies files automatically.

Once assured it was working normally, I then continued installing the rest of my apps and personal files.

no problems at all now - at a loss to explain what the issue was …

the above remedy may seem a bit extreme but i worked for me and at least I'm not tearing my hair out getting frustrated by freezes nor awaiting a patch from Apple
 

gshall

macrumors newbie
Mar 27, 2011
3
0
Running App Store does work

I can confirm that opening the Apps Store application first, and then opening
ITunes works every time. Try it. This was first reported on Apple's Air
forum website.

I take it back. It DOES work. I had forgotten to reboot first. In fact, I think if you don't reboot you can close App Store.

A very Mac and programing savvy friend of mine thinks that 10.6.7 might not start something iTunes needs but the App Store app does start it. Makes sense.
 

major7

macrumors member
Oct 20, 2010
76
0
Porto, Portugal
So...in order to listen to music we have to go to their shop....so sad...

it's even more sad that we don't hear an apologie of some kind....was it hard to say: sorry, we messed up and we're trying to work it out as soon as we can"?
Instead...we're just here in the dark making combinations of "open this app 1st then you can open the 2nd without freezing your mba"...as i said...so sad.
 

andothfc

macrumors regular
Jul 11, 2008
211
10
I called Apple because after updating to 10.6.7 iTunes would cause my Air to freeze every time. They told me to delete the startup items (Sys Prefs > Account >Login Items) and restart.

This has completely fixed the problem for me.
 

major7

macrumors member
Oct 20, 2010
76
0
Porto, Portugal
I would go back but i don't feel like having to install everything again...i didnt back it all up.

It's been a week since the update...no words so far from Apple...i'll wait till the end of the week and if there's any news till then, i'll have to go back to 10.6.6 no matter what.

Things like this matter....it will be hard to forget this when new softwares will be relesased or when i intend to buy anything from Apple again... I'll be more carefull then.
 

Scottsdale

Suspended
Sep 19, 2008
4,473
283
U.S.A.
Sounds like between this and OpenGL downgrade this is not a worthy update. I used to update the day of releases, but back around 10.6.2 Apple trashed OpenGL performance and I stopped... I am happy running an older version... and ensuring everything actually works.

Sorry to all for the OpenGL and iTunes problems. Good luck!
 

gshall

macrumors newbie
Mar 27, 2011
3
0
I would go back but i don't feel like having to install everything again...i didnt back it all up.

It's been a week since the update...no words so far from Apple...i'll wait till the end of the week and if there's any news till then, i'll have to go back to 10.6.6 no matter what.

Things like this matter....it will be hard to forget this when new softwares will be relesased or when i intend to buy anything from Apple again... I'll be more carefull then.

I am a Mac newbie. How do I go back to 10.6.6? (I just got this machine about two weeks ago.)
 

KPOM

macrumors P6
Oct 23, 2010
18,311
8,326
I am a Mac newbie. How do I go back to 10.6.6? (I just got this machine about two weeks ago.)

Unfortunately, the main way to do it is to do a clean install (which will either install 10.6.4 or 10.6.5 - whichever version your Mac shipped with), and then update to 10.6.6 - Apple still has the 10.6.6 file on its website.

If you want to go this route and have an external hard drive, I recommend backing up with Time Machine or Carbon Copy Cloner, doing the clean install, and using Migration Assistant to move your applications back to the SSD. Alternatively, if you clone the drive (using CCC or a similar application), you can usually just drag the Applications folder from the external drive to the SSD. Technically you should also copy your Library folder over, too, but that might add the offending driver(s) that cause the slowdowns and crashes.
 

henry72

macrumors 68000
Jun 18, 2009
1,538
947
New Zealand
I'm glad that you guys are having the same problem not just me!! So we should just wait for another software update I guess.
 

KhaiAsh

macrumors newbie
Mar 28, 2011
1
0
I called Apple because after updating to 10.6.7 iTunes would cause my Air to freeze every time. They told me to delete the startup items (Sys Prefs > Account >Login Items) and restart.

This has completely fixed the problem for me.

Do you mean delete all the startup items? Can we just untick the startup items?
 

slapguts

macrumors 6502a
Jan 10, 2008
661
0
Well, I'm finally giving up, and reinstalling to get back to 10.6.6. Going to wait until right before bed tonight, so Time Machine can do it's restore business while I sleep.


Please go to Apple's feedback page, and let them know you are having this issue. The squeaky wheel gets the grease…

http://www.apple.com/feedback/macbookair.html
 

major7

macrumors member
Oct 20, 2010
76
0
Porto, Portugal
I called Apple because after updating to 10.6.7 iTunes would cause my Air to freeze every time. They told me to delete the startup items (Sys Prefs > Account >Login Items) and restart.

This has completely fixed the problem for me.

I have no startup items so....oddly what works for some dont work for others...


Noob question: Using time machine to migrate apps is the same as installing them from the start? no harm done? what else can i keep using it now except from the software? ( i mean stupid things like keeping monolingual languages removed and not obviously stored data)
 

andothfc

macrumors regular
Jul 11, 2008
211
10
Do you mean delete all the startup items? Can we just untick the startup items?

Ticking/unticking just hides them, it doesn't change whether they start up or not. You have to delete them from the login items.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.