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Resolved Macbook Pro 2015 with OSX El Capitan 10.11.4 system wide freeze (Read the details)
- Thread starter Antonnn
- Start date
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It's available for testing since yesterday. https://developer.apple.com/safari/technology-preview/
I've been using it for some hours, no freeze so far
I've been using it for some hours, no freeze so far
I don't think the issue is with Safari but with the video acceleration framework and/or the drivers that are involved in in the process - interesting enough though the problem doesn't appear in Chrome which makes me wonder whether the Pepper NPAPI is dealing with hardware acceleration in a different way when compared to how it is handled in Safari.
Edit: Chrome froze completely. I paused the video to go and grab my washing, when I came back my whole computer had frozen so it appears that that the issue relates back to the hardware acceleration that Flash uses which now impacts both Chrome and Safari. The more Apple denies the existence and Macrumor's refuses to cover the issue the more tempted I am to migrate to Windows after 15 years of avoiding the platform.
Last edited:
Yes, as I noted on my post:
https://forums.macrumors.com/thread...de-safari-freeze.1963711/page-2#post-22743067
Thanks for the reply.
I've never experienced this on my 2009 15" MBP. I normally have 2 Safari windows open side-by-side in Splitview mode (one for streaming movies/YouTube and the other for browsing forums/news/etc).
Could this be happening to Macs with specific hardwares?
If 32 years makes me a newbie, so be it.
I"m obviously not the only one with his issue of the computer 'freezing'. Only the screen is frozen in my case. Keyboard input still works, since I can touch the keyboard and get the timed-out screen to light up. The keycaps light still works. The clock is frozen. The music continued to play from a web stream. I can ping it. I have a wired connection to the router, and can access files an all the volumes from the 'stuck' computer from my laptop. Yes, I'm running Safari, and I started to scroll, and then it just stopped. This computer had this problem 1 year ago when I loaded 10.10.3 on it, and I see from my notes that it froze 3 times, and after that I went back to using 10.6, since it worked. Since I now needed El Crapitan, I wiped the questionable 10.10 partition clean, did a clean install of 10.11.3, then the upgrade to 10.11.4, migrated from a newer (MacBookPro11,3) running 10.11.3 to this Mac Pro3,1. I installed CS6, and that is all. It failed less than 24 hours after I'd completed the installation. I'd run Photoshop once, and it was still running, possibly with nothing open. Since I didn't have remote login turned on, I couldn't try and kill processes until it came back, and once I did the hard restart I forgot to turn it back on. I gave up and went to bed. I work up this morning, started to scroll, and it locked up again.
For reference, the computer with this issue is a Mac Pro, from 2008, Dual Quad Core Intel Xeon, 2.8 GHz
processors, 14 GB ram, and 4 drives.
Here's the log. Note that the system clock stopped running at 11:47 am. After that the log complains about the Window Server, which makes sense, since that is what is frozen. I left it stuck for hours, so the log runs to 3:16 pm, and then I rebooted.
I"m obviously not the only one with his issue of the computer 'freezing'. Only the screen is frozen in my case. Keyboard input still works, since I can touch the keyboard and get the timed-out screen to light up. The keycaps light still works. The clock is frozen. The music continued to play from a web stream. I can ping it. I have a wired connection to the router, and can access files an all the volumes from the 'stuck' computer from my laptop. Yes, I'm running Safari, and I started to scroll, and then it just stopped. This computer had this problem 1 year ago when I loaded 10.10.3 on it, and I see from my notes that it froze 3 times, and after that I went back to using 10.6, since it worked. Since I now needed El Crapitan, I wiped the questionable 10.10 partition clean, did a clean install of 10.11.3, then the upgrade to 10.11.4, migrated from a newer (MacBookPro11,3) running 10.11.3 to this Mac Pro3,1. I installed CS6, and that is all. It failed less than 24 hours after I'd completed the installation. I'd run Photoshop once, and it was still running, possibly with nothing open. Since I didn't have remote login turned on, I couldn't try and kill processes until it came back, and once I did the hard restart I forgot to turn it back on. I gave up and went to bed. I work up this morning, started to scroll, and it locked up again.
For reference, the computer with this issue is a Mac Pro, from 2008, Dual Quad Core Intel Xeon, 2.8 GHz
processors, 14 GB ram, and 4 drives.
Here's the log. Note that the system clock stopped running at 11:47 am. After that the log complains about the Window Server, which makes sense, since that is what is frozen. I left it stuck for hours, so the log runs to 3:16 pm, and then I rebooted.
Code:
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Network Service: Ethernet 2, Ethernet, en1
Bluetooth: Version 4.4.4f4 17685, 3 services, 17 devices, 1 incoming serial ports
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Thunderbolt Bus:
USB Device: USB Bus
USB Device: USB Bus
USB Device: USB Bus
USB Device: USB Bus
USB Device: Bluetooth HCI
USB Device: Hub
USB Device: Hub
USB Device: Studio Display
USB Device: USB 2.0 Bus
USB Device: Keyboard Hub
USB Device: USB Receiver
USB Device: Apple Keyboard
FireWire Device: built-in_hub, Up to 800 Mb/sec
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Memory Module: DIMM Riser B/DIMM 2, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x02BA, 0x202020202020202020202020202020202020
Memory Module: DIMM Riser A/DIMM 1, 1 GB, DDR2 FB-DIMM, 800 MHz, 0x80AD, 0x48594D5035313241373243503844332D5335
Memory Module: DIMM Riser A/DIMM 2, 1 GB, DDR2 FB-DIMM, 800 MHz, 0x80AD, 0x48594D5035313241373243503844332D5335
Memory Module: DIMM Riser B/DIMM 3, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x02BA, 0x202020202020202020202020202020202020
Memory Module: DIMM Riser B/DIMM 4, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x02BA, 0x202020202020202020202020202020202020
Memory Module: DIMM Riser A/DIMM 3, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x02BA, 0x202020202020202020202020202020202020
Memory Module: DIMM Riser A/DIMM 4, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x02BA, 0x202020202020202020202020202020202020
Parallel ATA Device: OPTIARC DVD RW AD-7170A
Serial ATA Device: ST3320820AS_P, 320.07 GB
Serial ATA Device: WDC WD1000FYPS-01ZKB0, 1 TB
Serial ATA Device: WDC WD1000FYPS-01ZKB0, 1 TB
Serial ATA Device: ST3500830AS, 500.11 GB
Model: MacPro3,1, BootROM MP31.006C.B05, 8 processors, Quad-Core Intel Xeon, 2.8 GHz, 14 GB, SMC 1.25f4
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3/31/16 11:25:16.404 AM SubmitDiagInfo[441]: Spent 0.969687 seconds sending 4 diagnostic files totaling 52580 bytes
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Last edited by a moderator:
Poking around a bit more, I see in the Console's System Diagnostic Reports a long list of processes that come up Dirty, where in the log just before it froze, there are no Dirty processes. The dirty processes are more than just Safari com.apple.WebKit.webcontent. I will post that if anyone want to have a look at the file.
A couple of years ago the same problem occurred for OS X which required a quick update within the first week or so this problem has occurred in the past. I wonder whether it has something to do with their moving of video acceleration into another framework and wether something has broken. I've heard an iMac 5K experience but it appears that the problem overwhelmingly impact those with Intel GPU's.
i am trying to find the reason of this freezing issue. can anybody confirm is this freezing issue not only on intel graphics mac? (like iris 6100)
i suspect the problem is new graphic driver in 10.11.4 update.
OS X El Capitan 10.11.4 and Security Update 2016-002
.Intel Graphics Driver
Available for: OS X El Capitan v10.11 to v10.11.3
Impact: An application may be able to execute arbitrary code with kernel privileges
Description: Multiple memory corruption issues were addressed through improved memory handling.
https://support.apple.com/en-us/HT206167
i suspect the problem is new graphic driver in 10.11.4 update.
OS X El Capitan 10.11.4 and Security Update 2016-002
.Intel Graphics Driver
Available for: OS X El Capitan v10.11 to v10.11.3
Impact: An application may be able to execute arbitrary code with kernel privileges
Description: Multiple memory corruption issues were addressed through improved memory handling.
https://support.apple.com/en-us/HT206167
I saw a post on the net from someone with an iMac 5K experiencing freezing but that might be unrelated to the freezing issue that only seems to impact devices with Intel GPU's - lots of MacBook Pro and MacBook Air users complaining about freezing but nothing heard from MacBook users which leads me to wonder whether it is very much model specific.
[doublepost=1459514475][/doublepost]I'm running Graphics: ATI Radeon HD 2600 XT, ATI Radeon HD 2600, PCIe, 256 MB, so I don't think that it is just Intel graphics. I also noticed in my notes that this may have occurred as far back as 2013.
I've had the same type of crash twice when starting to watch something on Youtube in Safari - only twice in uh, many many times of doing that per day, still definitely enough to be a concern. I read somewhere on discussions.apple.com that disabling WebGL in Safari prefs was a quick fix & it hasn't happened since, maybe that's something to try?
Same here, experiencing some awful freeze with my MacBook Pro (Retina, 13-inch, Early 2015, 16GB RAM i5 2.7GHz) in the latest days:
Code:
04/04/16 15:32:33,922 WindowServer[203]: _CGXRemoveWindowFromWindowMovementGroup: window 0x25a2 is not attached to window 0x25a4
04/04/16 15:32:34,613 com.apple.WebKit.WebContent[7771]: [15:32:34.613] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
04/04/16 15:32:35,634 com.apple.WebKit.WebContent[7769]: [15:32:35.634] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototypes/LegibleOutput/FigAgglomerator.c line 92
04/04/16 15:32:40,479 taskgated[179]: no application identifier provided, can't use provisioning profiles [pid=8629]
04/04/16 15:32:40,613 tccd[322]: LaunchServices: disconnect event received for service com.apple.lsd.modifydb
04/04/16 15:32:40,615 tccd[322]: LaunchServices: disconnect event received for service com.apple.lsd.modifydb
04/04/16 15:32:40,619 tccd[322]: LaunchServices: disconnect event received for service com.apple.lsd.modifydb
04/04/16 15:32:40,621 tccd[322]: LaunchServices: disconnect event received for service com.apple.lsd.modifydb
04/04/16 15:32:40,625 tccd[322]: LaunchServices: disconnect event received for service com.apple.lsd.modifydb
04/04/16 15:32:40,627 tccd[322]: LaunchServices: disconnect event received for service com.apple.lsd.modifydb
04/04/16 15:32:40,636 sandboxd[144]: ([322]) tccd(322) deny mach-lookup com.apple.lsd.modifydb
04/04/16 15:32:40,637 com.apple.WebKit.WebContent[7769]: <<<< VT-DS >>>> VTDecompressionSessionWaitForAsynchronousFrames: WARNING: waited 5 seconds for video decoder to complete asynchronous frames; maybe it is stuck or has a buggy path that does not complete a frame?
04/04/16 15:32:40,656 sandboxd[144]: ([322]) tccd(322) deny mach-lookup com.apple.lsd.modifydb
04/04/16 15:32:40,675 sandboxd[144]: ([322]) tccd(322) deny mach-lookup com.apple.lsd.modifydb
04/04/16 15:32:40,693 sandboxd[144]: ([322]) tccd(322) deny mach-lookup com.apple.lsd.modifydb
04/04/16 15:32:40,696 sandboxd[144]: ([322]) tccd(322) deny mach-lookup com.apple.lsd.modifydb
04/04/16 15:32:40,700 sandboxd[144]: ([322]) tccd(322) deny mach-lookup com.apple.lsd.modifydb
04/04/16 15:32:43,792 tccd[322]: LaunchServices: disconnect event received for service com.apple.lsd.modifydb
04/04/16 15:32:43,794 tccd[322]: LaunchServices: disconnect event received for service com.apple.lsd.modifydb
04/04/16 15:32:43,000 kernel[0]: Sandbox: tccd(322) deny(1) mach-lookup com.apple.lsd.modifydb
04/04/16 15:32:43,797 tccd[322]: LaunchServices: disconnect event received for service com.apple.lsd.modifydb
04/04/16 15:32:43,000 kernel[0]: Sandbox: tccd(322) deny(1) mach-lookup com.apple.lsd.modifydb
04/04/16 15:32:43,797 tccd[322]: LaunchServices: disconnect event received for service com.apple.lsd.modifydb
04/04/16 15:32:43,000 kernel[0]: Sandbox: tccd(322) deny(1) mach-lookup com.apple.lsd.modifydb
04/04/16 15:32:43,800 tccd[322]: LaunchServices: disconnect event received for service com.apple.lsd.modifydb
04/04/16 15:32:43,000 kernel[0]: Sandbox: tccd(322) deny(1) mach-lookup com.apple.lsd.modifydb
04/04/16 15:32:43,801 tccd[322]: LaunchServices: disconnect event received for service com.apple.lsd.modifydb
04/04/16 15:32:43,803 sandboxd[144]: ([322]) tccd(322) deny mach-lookup com.apple.lsd.modifydb
04/04/16 15:32:43,000 kernel[0]: Sandbox: tccd(322) deny(1) mach-lookup com.apple.lsd.modifydb
04/04/16 15:32:43,804 tccd[322]: LaunchServices: disconnect event received for service com.apple.lsd.modifydb
04/04/16 15:32:43,808 sandboxd[144]: ([322]) tccd(322) deny mach-lookup com.apple.lsd.modifydb
04/04/16 15:32:45,000 kernel[0]: Sandbox: tccd(322) deny(1) mach-lookup com.apple.lsd.modifydb
04/04/16 15:32:45,141 tccd[322]: LaunchServices: disconnect event received for service com.apple.lsd.modifydb
04/04/16 15:32:45,000 kernel[0]: Sandbox: tccd(322) deny(1) mach-lookup com.apple.lsd.modifydb
04/04/16 15:32:45,141 tccd[322]: LaunchServices: disconnect event received for service com.apple.lsd.modifydb
04/04/16 15:32:48,849 watchdogd[282]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive
04/04/16 15:32:50,638 com.apple.WebKit.WebContent[7769]: <<<< VT-DS >>>> VTDecompressionSessionWaitForAsynchronousFrames: WARNING: waited 10 seconds for video decoder to complete asynchronous frames; maybe it is stuck or has a buggy path that does not complete a frame?
04/04/16 15:33:13,858 watchdogd[282]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive
04/04/16 15:34:40,000 bootlog[0]: BOOT_TIME 1459780480 0
I'm surprised that nobody isn't complaining or doing anything about it.
Last edited by a moderator:
Same thing here. 10.11.4, opening random web videos freezes the whole Mac. It's an early 2015 Macbook Pro.
I chatted yesterday with Apple Support and explained the problem. They told me to restart the Mac in safe mode, to see if the problem is still happening. Sadly, I don't have time for that kind of thing.
That person also told me that if many people report the problem the engineers will check it. So please everyone report it to https://getsupport.apple.com . Select the problem and then chat with a person.
I chatted yesterday with Apple Support and explained the problem. They told me to restart the Mac in safe mode, to see if the problem is still happening. Sadly, I don't have time for that kind of thing.
That person also told me that if many people report the problem the engineers will check it. So please everyone report it to https://getsupport.apple.com . Select the problem and then chat with a person.
That statement from Apple should not be tolerated. I mean..you paid lot of money for it, right? You would assume that it should work. When that person said, "if many people report the problem the engineers will check it." They should be checking it either way. They should be reading their feedbacks.
Yes, of course, I completely agree. However, if you Google this problem you'll see that there are a bunch of discussions about this problem. It's up to Apple now. I am checking progress on this problem every single day and I have seen none.
Same problem here.
Spent hours contacting apple support on twitter and on the phone : they didn't want to listen to the issue and acknowledge the bug.
The more people call and report this, the more quick it will be fixed.
http://www.apple.com/feedback/macosx.html
Spent hours contacting apple support on twitter and on the phone : they didn't want to listen to the issue and acknowledge the bug.
The more people call and report this, the more quick it will be fixed.
http://www.apple.com/feedback/macosx.html
huh, just happened here as well, clicking on something in safari... and just reported on apple's feedback page...
Have also been experiencing this. Have to power off the macbook by holding the power button. Pretty frustrating.