Resolved Macbook Pro 2015 with OSX El Capitan 10.11.4 system wide freeze (Read the details)

[jim_reed]

I have tried on multiple occasions (8 or more), through the App Store download and the Apple website, to update to 10.11.4. My problem is that my 2013 MacBook Pro Retina fails to restart after installing the update. The start page hangs about ⅔ of the way through the restart. I am forced to recover from my Time Machine backup and return to 10.11.3.

 

[Antonnn]

...

TLDR. Whatever you say. If you can't see that a lot of these people chiming in in the last 24 hours, plus the ones I mentioned, are not having the original issue it's not my fault, I tried explaining.

Take care.

Apple support has sent my system's capture data to their engineers and waiting to hear back. In the meantime, I'll give the beta 4 a try. Thanks for the link @Antonnn !

You're welcome, I wouldn't recommend jumping on the beta unless you have exactly the issues described and you have a rMBP 13 2015,betas are not fun, otherwise I'd wait to hear back from them or wait until apple releases 10.11.5. I posted that message before I found out this blew up so we should expect 10.11.5 sooner. Also, don't forget, from now on - Backups, backups, backups.

 

[hypervish89]

I have a 13" 2015 MBP Retina as well on 10.11.4 with the same problems! Argh, hoping Apple releases something soon. This seems to be a trend with Apple recently. Ashamed to call myself an Apple fan at the moment.

 

[Vermifuge]

I have a 13" 2015 MBP Retina as well on 10.11.4 with the same problems! Argh, hoping Apple releases something soon. This seems to be a trend with Apple recently. Ashamed to call myself an Apple fan at the moment.

Typical millennial impatience / entitlement. Try making an OS with legacy support for hardware that does back 8+ years. Stuff happens. Apple is aware of the problem now and I'm sure a fix is inbound.

 

[hypervish89]

Typical millennial impatience / entitlement. Try making an OS with legacy support for hardware that does back 8+ years. Stuff happens. Apple is aware of the problem now and I'm sure a fix is inbound.

I'm a software engineer by trade...Trust me, I know what's involved. But, it's inexcusable for an organization as large as Apple. Things like this happen to my team all the time, but we are a team of less than 50 people, it's to be expected from us.

 

[Catxmac]

The same exact thing happened with my new MacBook Pro 13" Retina 2015 (OSX 10.11.4). It would randomly freeze while using Safari. No keyboard response and the force touchpad stopped "clicking". I could only turn it off by holding down the power button.

I took it to the Apple store where they ran a diagnostic, and reset the PRAM.

When it happened again, I took it in and they wiped the Flash Drive and reinstalled the OS. When it happened again after that, I immediately shut the lid to bring to the Apple Store. The computer of course would not go to sleep. The backlight and screen stayed on even thought the lid was closed. By the time I got to the Apple store it had recovered. I asked for a new computer which they gave me anyway.

The new computer had not crashed. I had been suspecting iCloud, so I had actually not logged in with iCloud for a couple of weeks. I logged into iCloud, and the next day it crashed while using Safari. This time I left the machine on and closed the lid. Some time later, it had recovered and I could login. I believe it gave me a message that the machine recovered from a serious error at that time.

I think the iCloud connection is an observation and only coincidence at this point. I've logged out of iCloud and will see if the problem happens again.

I am glad that there could be a fix because having a computer that may randomly freeze is not usable.

 

[Luigi55]

I also experienced two freezes of my 13" MacBook Pro late 2014.

I am now on 10.11.4.
Yesterday, after not using the Mac for a few minutes the screen saver activated itself as usual.

After that, when I moved the mouse to deactivate the screen saver and be able to insert my password, the screen stayed black with the tennis ball spinning. No chance do do anything else except shutting down the Mac and restarting it.

The same happened also some time ago but I do not remember if at that time I was already on 10.11.4.

 

[just1ed]

Also, I experienced iMac 2013 Late 27" stopping in the middle of booting progress on El Capitan. My Macbook Pro also did this too.

That's not the issue described here. This issue is specific to hanging and freezing randomly while using the Mac. I'm experiencing this on my iMac 2011 21.5inch.

 

[Cryptosmasher]

Hello, my 2 cents same issue lately with a 13 retina on 11.4 - apologies if this has been covered already in this thread - I had this happen maybe once every few weeks at most (and usually had a still functional mouse cursor leading me to think it was. Different issue anyway) however after installing this: Twelve South BaseLift for MacBook

https://www.amazon.com/dp/B00OLTK024/ref=cm_sw_r_cp_tai_I23nxbFPAA6FJ

It started happening every other day or more... I think (some) of these full freezes are caused by thermal issues of some type. Thanks

Hello, for more than a month now, ever since I updated to the final 10.11.4 my macbook completely freezes in Safari and other apps at random times, about once a week.
It usually happens when I click on a link, switch tabs, go back one page, etc. The cursor freezes, the screen freezes, the keyboard...it becomes absolutely unresponsive, even the trackpad loses it's force touch and you can't feel the feedback vibration, the only thing that is still responsive is the caps lock light.
I don't have any extensions installed in Safari, and flash is disabled.

Update: Looks like this is not an isolated case, it's a system framework or an Intel Graphics driver bug, a lot of people report 10.11.4 freezing especially people with rMBP 13'' 2015.

Please take a moment and report this to http://www.apple.com/feedback/macosx.html and include this thread link so they can see this.

Update 2:
Safari Technology Preview Version 1 also freezes, no further tests in the subsequent betas made.
OS X 10.11.5 beta 1 and beta 2 also freezes.
I just had a freeze in Chrome, plus in Photoshop, therefore I'm joining everyone else who has "The freeze" in other apps.

Update 3 (May 14):
It has come to my attention that the issue was finally published on macrumors front page and since then we added 4 pages to this thread in less than 24 hours. Dozens of people report all sorts of glitches and beachballs and freezes" spanning from El Capitan to the past summer to "since 2012".

While I understand everyone's struggle with a freezing computer, in the two months of tests and conclusions we are pretty sure this particular issue is affecting only 10.11.4 and mostly Broadwell iMacs, and Macbooks released in 2015.
It is very common to say "my computer is freezing" and every person can mean something different so if you are trying to find out if you are affected by this particular issue here are a couple checks:

1. The freeze occurs absolutely random, and when it happens it completely freezes everything, there's no moving cursor, there's no movement on the screen, there's no beachball, the trackpad on the new rMBP doesn't "click" anymore, if you try to close the lid it never goes to sleep and it never creates a crash report, the computer sits like that forever and never recovers until you restart it manually, please see the video bellow for a demonstration.
2. The issue is only affecting 10.11.4, if you had it earlier, it's not the issue discussed in this thread.
3. Using Chrome/Firefox/Opera does not fix the issue, if it does, you weren't affected by this specific issue.
4. If you have an older machine (non-2015) you are most likely not affected by this issue(the insanely lag caused by the hard drive cable failure in the macbook pro 2012 comes to mind or the gpu 2011-2013 macbook failure which happened to my old macbook as well).
5. Reinstalling the OS doesn't help.
6. Disabling flash doesn't help, stop blaming it.

Finally I believe this issue has been solved in the latest 10.11.5 beta 4 (15F31a), although we won't be sure until apple finally acknowledges it.

Video by MacRumors forum member appleofmy"i" experiencing the freeze issue.

Here is the moment in the log I believe the crash happened, pay attention to the first 3 lines:

Mar 25 18:53:01 Macbook com.apple.WebKit.WebContent[2172]: [18:53:01.241] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototypes/LegibleOutput/FigAgglomerator.c line 92
Mar 25 18:53:06 Macbook com.apple.WebKit.WebContent[2172]: <<<< VT-DS >>>> VTDecompressionSessionWaitForAsynchronousFrames: WARNING: waited 5 seconds for video decoder to complete asynchronous frames; maybe it is stuck or has a buggy path that does not complete a frame?
Mar 25 18:53:08 Macbook watchdogd[284]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive
Mar 25 18:53:10 Macbook Safari[509]: tcp_connection_destination_handle_tls_close_notify 572 closing socket due to TLS CLOSE_NOTIFY alert
Mar 25 18:53:10 Macbook Safari[509]: tcp_connection_tls_session_error_callback_imp 576 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32
Mar 25 18:53:16 Macbook spindump[2217]: Invalid connection: com.apple.coresymbolicationd
Mar 25 18:53:16 Macbook com.apple.WebKit.WebContent[2172]: <<<< VT-DS >>>> VTDecompressionSessionWaitForAsynchronousFrames: WARNING: waited 10 seconds for video decoder to complete asynchronous frames; maybe it is stuck or has a buggy path that does not complete a frame?
Mar 25 18:53:28 Macbook com.apple.usbmuxd[83]: _SendAttachNotification Device cc:20:e8:13:ef:0c@fe80::ce20:e8ff:fe13:ef0c._apple-mobdev2._tcp.local. has already appeared on interface 4. Suppressing duplicate attach notification.
Mar 25 18:53:41 Macbook CommCenter[242]: Telling CSI to go low power.
Mar 25 18:53:41 Macbook AirPlayUIAgent[570]: 2016-03-25 06:53:41.997718 PM [AirPlayUIAgent] BecomingInactive: NSWorkspaceWillSleepNotification
Mar 25 18:53:41 Macbook sharingd[297]: 18:53:41.999 : BTLE scanner Powered Off
Mar 25 18:53:42 --- last message repeated 1 time ---

 

[Antonnn]

The same exact thing happened with my new MacBook Pro 13" Retina 2015 (OSX 10.11.4). It would randomly freeze while using Safari. No keyboard response and the force touchpad stopped "clicking". I could only turn it off by holding down the power button.

I took it to the Apple store where they ran a diagnostic, and reset the PRAM.

When it happened again, I took it in and they wiped the Flash Drive and reinstalled the OS. When it happened again after that, I immediately shut the lid to bring to the Apple Store. The computer of course would not go to sleep. The backlight and screen stayed on even thought the lid was closed. By the time I got to the Apple store it had recovered. I asked for a new computer which they gave me anyway.

The new computer had not crashed. I had been suspecting iCloud, so I had actually not logged in with iCloud for a couple of weeks. I logged into iCloud, and the next day it crashed while using Safari. This time I left the machine on and closed the lid. Some time later, it had recovered and I could login. I believe it gave me a message that the machine recovered from a serious error at that time.

I think the iCloud connection is an observation and only coincidence at this point. I've logged out of iCloud and will see if the problem happens again.

I am glad that there could be a fix because having a computer that may randomly freeze is not usable.

Hm, thanks for sharing. Interesting find on the computer being able to recover if you leave it frozen like that for a long time.
Also most likely the freeze not ocurring during the time you didn't have iCloud is just a coincidence. It takes a couple days after you do a fresh install do get the freeze again.

 

[nelcomm]

I stopped using Safari so it never stars and havent run into freeze again yet. It's been a week+ without any freezes. Before that my macbook had this freeze issue all the time.

Macbook 13 Early 2015.

 

[batting1000]

Oddly enough just had the crash twice over the course of the past 2 days with Chrome...hadn't had it occur in weeks before that.

 

[Mactrek69]

Hey guys yesterday I posted that it never happend to me before, but today seeing a video (html 5) on youtube it happend!
This is the log when i restarted the machine ( MBP 15 late 2013 (16/512) hope the genius here can pinpoint WTF its going on.

Cheers

Anonymous UUID: 55E4CF39-6B7D-FAF1-62EF-8D1098F00B61

Sat May 14 19:42:19 2016

*** Panic Report ***
panic(cpu 6 caller 0xffffff80067ce40a): Kernel trap at 0xffffff7f8894dd40, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff81c971d8c0, CR3: 0x000000045d79c023, CR4: 0x00000000001627e0
RAX: 0xffffff81c971d7c0, RBX: 0xffffff80291d9000, RCX: 0xffffff7f890ce310, RDX: 0x0000000000000001
RSP: 0xffffff91f5783900, RBP: 0xffffff91f5783920, RSI: 0xffffff802ab2d800, RDI: 0xffffff802ab72300
R8: 0xffffff8026edc800, R9: 0x0000000000000001, R10: 0xffffff802fd428bc, R11: 0xffffff802e9800d0
R12: 0x0000000000000040, R13: 0x0000000000000001, R14: 0xffffff802ab2d800, R15: 0xffffff802ab2d800
RFL: 0x0000000000010286, RIP: 0xffffff7f8894dd40, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0xffffff81c971d8c0, Error code: 0x0000000000000000, Fault CPU: 0x6, PL: 0

Backtrace (CPU 6), Frame : Return Address
0xffffff91f5783590 : 0xffffff80066dab12
0xffffff91f5783610 : 0xffffff80067ce40a
0xffffff91f57837f0 : 0xffffff80067ec273
0xffffff91f5783810 : 0xffffff7f8894dd40
0xffffff91f5783920 : 0xffffff7f8895232b
0xffffff91f5783950 : 0xffffff7f88942eb7
0xffffff91f5783990 : 0xffffff7f890a89a2
0xffffff91f57839f0 : 0xffffff7f88941f54
0xffffff91f5783a10 : 0xffffff7f88941fda
0xffffff91f5783a40 : 0xffffff8006cd95fc
0xffffff91f5783a70 : 0xffffff8006791c8b
0xffffff91f5783ab0 : 0xffffff80066df2a8
0xffffff91f5783ae0 : 0xffffff80066c28b8
0xffffff91f5783b20 : 0xffffff80066df6fc
0xffffff91f5783b50 : 0xffffff80066cae7c
0xffffff91f5783bd0 : 0xffffff80066cd81c
0xffffff91f5783c20 : 0xffffff80066fec17
0xffffff91f5783c50 : 0xffffff8006b9abb8
0xffffff91f5783d30 : 0xffffff8006b9a98f
0xffffff91f5783da0 : 0xffffff8006bb31ae
0xffffff91f5783e20 : 0xffffff8006bb36c7
0xffffff91f5783e60 : 0xffffff80066d548d
0xffffff91f5783ea0 : 0xffffff80067cec4e
0xffffff91f5783ec0 : 0xffffff80067ec23f
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7f8893e000->0xffffff7f889a9fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7f86f2c000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7f873cf000
com.apple.driver.AppleIntelHD5000Graphics(10.1.4)[D35C5903-CC83-3824-8F8B-810D8A8A3430]@0xffffff7f8906d000->0xffffff7f890dafff
dependency: com.apple.iokit.IOSurface(108.2.1)[7B01F01F-CC13-328B-BA71-E574C5FA3E25]@0xffffff7f87d4b000
dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7f86f2c000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7f873cf000
dependency: com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7f8893e000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
15E65

Kernel version:
Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64
Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839
Kernel slide: 0x0000000006400000
Kernel text base: 0xffffff8006600000
__HIB text base: 0xffffff8006500000
System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

System uptime in nanoseconds: 171845148123831
last loaded kext at 166383438528767: com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1 (addr 0xffffff7f89681000, size 40960)
last unloaded kext at 166531291906406: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f89676000, size 28672)
loaded kexts:
com.apple.filesystems.smbfs 3.0.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.4.4f4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AGPM 110.21.18
com.apple.driver.ApplePlatformEnabler 2.6.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHV 1
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
com.apple.driver.AppleHDA 274.7
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.GeForce 10.1.0
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleCameraInterface 5.46.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.4f4
com.apple.driver.AppleIntelHD5000Graphics 10.1.4
com.apple.driver.AppleIntelFramebufferAzul 10.1.4
com.apple.driver.AppleMuxControl 3.12.6
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleUSBTCButtons 245.4
com.apple.driver.AppleUSBCardReader 3.7.1
com.apple.driver.AppleUSBTCKeyboard 245.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.AirPort.Brcm4360 1040.1.1a6
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.iokit.IOSerialFamily 11
com.apple.driver.CoreCaptureResponder 1
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 274.7
com.apple.kext.OSvKernDSPLib 525
com.apple.nvidia.driver.NVDAGK100Hal 10.1.0
com.apple.nvidia.driver.NVDAResman 10.1.0
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleHDAController 274.7
com.apple.iokit.IOHDAFamily 274.7
com.apple.iokit.IOAudioFamily 204.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.4f4
com.apple.iokit.IOBluetoothFamily 4.4.4f4
com.apple.iokit.IOSurface 108.2.1
com.apple.AppleGraphicsDeviceControl 3.12.6
com.apple.iokit.IOAcceleratorFamily2 205.3
com.apple.driver.AppleGraphicsControl 3.12.6
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.AppleUSBMultitouch 250.5
com.apple.iokit.IOUSBHIDDriver 900.4.1
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.driver.CoreStorage 517.20.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 6.0.2
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro11,3, BootROM MBP112.0138.B17, 4 processors, Intel Core i7, 2,3 GHz, 16 GB, SMC 2.19f12
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)
Bluetooth: Version 4.4.4f4 17685, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
USB Device: USB 3.0 Bus
USB Device: Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

 

[Antonnn]

Hello, my 2 cents same issue lately with a 13 retina on 11.4 - apologies if this has been covered already in this thread - I had this happen maybe once every few weeks at most (and usually had a still functional mouse cursor leading me to think it was. Different issue anyway) however after installing this: Twelve South BaseLift for MacBook

https://www.amazon.com/dp/B00OLTK024/ref=cm_sw_r_cp_tai_I23nxbFPAA6FJ

It started happening every other day or more... I think (some) of these full freezes are caused by thermal issues of some type. Thanks

Some people reported that they are still able to move the cursor around but they usually have the 15 inch macbook pro not the 13. Anyway, are you able to Force quit the app during the freeze you are describing? Try pressing Command + Shift + Option + Escape and hold down the keys for three seconds see if anything pops up. Also does it recover from the freeze or do you have to forcefully restart it? Please see the videos attached in post #1.


Also that stand you bought is supposed to help with the ventilation and if it's temperature related it would happen less not more.

 

[abhibeckert]

I'm so happy to learn this is a known software issue, I thought I'd have to take mine in for warranty, but hadn't got around to trying a full re-install/etc yet.

Exactly this problem has been happening once a week or thereabouts for a long time (the release date of 10.11.4 seems about right to me). I'm on an Early 2015 Retina MacBook Pro.

 

[macgeek88]

I've got a Mid 2014 13" rMBP running 10.11.4.

This just started in the last week or so where the screen will freeze, can't move the mouse or keyboard, force quit window doesn't open, and Command+Control+Power doesn't reboot the machine. The only fix is to hold the power button down and reboot that way.

 

[Lump]

Senior Apple tech just called me following up trying to figure out my freezing & I directed him to MacRumers & this thread..."Houston, we have a problem" kind of moment on the phone.

 

[EvanHelpme]

Hm, thanks for sharing. Interesting find on the computer being able to recover if you leave it frozen like that for a long time.

I've left mine for up to 2 hours without recovery.

Note, the machine is still running when it's in this state. I can login to it remotely with SSH and all the processes are still running. I was hoping I could just kill WindowServer or something to get it to recover, but that doesn't work. I haven't figured out anything that will fix it from the command-line. I can reboot it of course, but I don't think a 'shutdown -r' reboot is much more graceful than powering off...

 

[Antonnn]

I've left mine for up to 2 hours without recovery.

Note, the machine is still running when it's in this state. I can login to it remotely with SSH and all the processes are still running. I was hoping I could just kill WindowServer or something to get it to recover, but that doesn't work. I haven't figured out anything that will fix it from the command-line. I can reboot it of course, but I don't think a 'shutdown -r' reboot is much more graceful than powering off...

I'm aware that it is still alive behind the scenes, although if you keep clicking and pressing on random keys it freezes completely.

Not sure if you tried this but next time it happens try running this through ssh, this is like a restart, but of only the graphical part of the system that WindowServer manages.(same as respring on iOS).
(be warned, it will restart all your apps as well so it's still not ideal even if it comes back to live)

sudo killall -HUP WindowServer

 

[okaenrique]

Hello!



i have mac book Pro

MacBook Pro (Retina, 13-inch, Early 2015)

3,1 GHz Intel Core i7

16 GB 1867 MHz DDR3

10.11.4



my mac freezing when i use safari i dont know why , i dont have any flash player on OS , why watchdogd dont restart the service when OS freezing ?



15/05/16 09:32:10,419 watchdogd[60]: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

15/05/16 09:32:10,419 watchdogd[60]: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog

15/05/16 09:32:10,419 watchdogd[60]: [watchdog_daemon] @( main) - cannot initialize the watchdog service





Help ?

 

[appleofmy"i"]

Note to anyone from Apple: We know that you guys are (perhaps have been too) reading this forum. Obviously you guys are on this issue but if possible when it is fixed please call it out in the change log. Many people have been watching beta to beta to see this fixed and some of us are nervous to do our heavier work on our Macs because of this bug/issue. Let us know we're safe. Love you guys and thanks! 

 

[appleofmy"i"]

I made a further video answering some of the questions I got on the other one. I also laid out some of the steps I took to solve the issue so hopefully I can save some others some time.

 

[George TR]

I made a further video answering some of the questions I got on the other one. I also laid out some of the steps I took to solve the issue so hopefully I can save some others some time.

in your istat menus temperature in Celsius or in Fahrenheit?

 

[appleofmy"i"]

in your istat menus temperature in Celsius or in Fahrenheit?

Fahrenheit

 

[annejan89]

Since the end of march I also have to deal with the same issues. Running OSX 10.11.4 on my Macbook Pro Retina 15’’ 2,3ghz late 2013. 10 til 20 crashes (to black screen) or screen freezes per day is normal average. It happens while running multiple applications like Photoshop and Premiere Pro or just running Chrome, on the most illogical moments.

The strange part is when the Macbook Pro is AC powered with a full battery while it stands on my desktop at my office there are no crashes or freezes at all. At home with the same situation and running the same applications the problems occur. What could me the big difference? WIFI/LAN? A connected network drive? Temperature in the room?

When looking in my console for shutdown reasons, these are the most common causes:

kernel[0]: Previous shutdown cause: 3
kernel[0]: Previous shutdown cause: 128

Update:
5 minutes after updating OSX to 11.10.5 Beta (15F31a) my Macbook Pro crashed (freeze) again.