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MacBook Pro 2018 - Speakers Crackling
- Thread starter jaack
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Haven't had this issue yet, but had a strange issue for the first time since getting my 2018 13" TB MBP two weeks ago.
Doing nothing intensive, streaming NPR and answering emails, suddenly the audio stuttered twice and the machine locked up entirely. Everything frozen on the screen. Had to force power down with the touch ID/power button. But then it would not turn back on until i connected it to power (battery was at 30%).
Nothing in console's system.log that I can tell about Bridge OS or T2 or anything strange that happened at that time.
When I rebooted, there was no "your mac shut down unexpectedly" screen.
Doing nothing intensive, streaming NPR and answering emails, suddenly the audio stuttered twice and the machine locked up entirely. Everything frozen on the screen. Had to force power down with the touch ID/power button. But then it would not turn back on until i connected it to power (battery was at 30%).
Nothing in console's system.log that I can tell about Bridge OS or T2 or anything strange that happened at that time.
When I rebooted, there was no "your mac shut down unexpectedly" screen.
The only issue I have with this is that if it does turn out to be hardware, you have to send it away for repairs. You can only exchange it within your 14/30 day window from new.
That's why I'm changing now. A lot are reporting no issues so I want one of those.
For me, it's not just a crack... This is unbearable and quite clearly broken. Whether software or hardware, there's clearly a problem when this happens regularly.
Ok that's a good point about having to return it for repairs. I didn't think about that. How long does that generally take?
My impression however is that a lot of people are reporting that they are having the exact same problem on the replacement machines. Seems to be something of a Catch-22...
I’ve asked around at a large Logic Pro forum I’m on, and several users are using a new MBP for large projects and intensive work and no issue.
Me too!
but i hear distant voices like ("I'm mad...ive been mad for years", "But really...I mean good manners
don't cost nothing do they, eh?" and "he's cruising for a bruising") while listening to rock and roll music.
good ol Apple sez'd they would refund my product immediately.
whew!
but i hear distant voices like ("I'm mad...ive been mad for years", "But really...I mean good manners
don't cost nothing do they, eh?" and "he's cruising for a bruising") while listening to rock and roll music.
good ol Apple sez'd they would refund my product immediately.
whew!
You posted the video before.
Try this - play the YouTube and record the playback again and then post it.
If the same error doesn’t repeat it’s not a hardware issue. A hardware issue would cause it to be replicated each and every time.
If it was a hardware issue you will get a replacement not a repair. There would be a recall. The production line would be stopped and changed.
You seem very sure that it is a software issue. If this is the case, why are the support managers saying the Apple engineering team believes it is a hardware issue, and to return the computers not wait for a repair or update?
This is not true. Hardware related issues can also be spontaneous and not easily reproduceable.
Can you guys share your part number with the sound issue: as it is listed in Apple website
https://support.apple.com/en-ie/HT201300
this will prevent to take the same[part number] replacement
those for the 15"
MR932xx/A, MR942xx/A, MR952xx/A, MR962xx/A, MR972xx/A
and those for the 13"
MR9Q2xx/A, MR9R2xx/A, MR9T2xx/A, MR9U2xx/A, MR9V2xx/A
https://support.apple.com/en-ie/HT201300
this will prevent to take the same[part number] replacement
those for the 15"
MR932xx/A, MR942xx/A, MR952xx/A, MR962xx/A, MR972xx/A
and those for the 13"
MR9Q2xx/A, MR9R2xx/A, MR9T2xx/A, MR9U2xx/A, MR9V2xx/A
I have explained on previous page that the support staff you are speaking to only have one standard answer at this moment. They are not in position to say anything else. If there was a hardware problem and that was Apple’s official position they would inform the public.
Apple didn't replace laptops with faulty keyboards. There was no recall. That is a very serious hardware issue. In fact, it was going on for a couple of years and the production line carried on for some time before they admitted what was going on.
I'm only going on what Apple engineers have told me and what they suspect the issue to be having studied diagnostic reports, watched footage of the issue and listened to how to replicate and stop the issue. They've told me they believe it's hardware and to return the laptop for an exchange.
No offence, but I'd take their advice and get a new machine rather than wait and potentially end up with a dud because some suspect it to be software.
That being said, it may very well turn out to be software related, in fact, it probably is and I still think it is, but I'd rather not take my chances and get my replacement while that offer is on the table. Who knows, I could end up with one of the millions out there that doesn't have this issue.
Why would you listen to someone who has no experience with multiple units is the real question?
New Mojave Beta our now for developers (Beta 7). Hopefully Public Beta later today do you guys get to test if there is any difference
I’ll test tonight.
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Why would you listen to someone who has no experience with multiple units is the real question?
Had two actually. Before you judge be grateful that someone with 30 years of Mac knowledge is explaining how computers work and is doing intense testing for you.
[doublepost=1534191572][/doublepost]
My 2016 Keyboard never had the issue. It was mostly people typing too hard on the keyboard, complaining it is loud because they were banging on it, then eating cookies all over it and complaining the keys got stuck.
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wow. Really?
So because you didn't have the issue, then there was no serious defect in the design?
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Those model numbers are just the stocked configurations. Customised models won’t have a model number in that format and if you exchange for the same config you’ll get the exact same model number.
I've had my 2018 for a month now and the only noise I've heard coming from the speaker(s) was a slight static sound once when a text message came through, a non issue for me. I haven't heard any crackling, stuttering, hissing on mute, coil whine or other noise. I'm sure I don't have the hearing acuity of a young adult, but I'm not deaf. I'm not about to stress the device to see if I can make it come up with a problem. I hope I'm not proven wrong, but to me this computer is fault free.
I guess there are people who bought the stock have similar issues. So there is no problem to share the part numbers as it might be a solid ground to determine which part number is faulty and which is that has no issues at all.
I have now had 2 brand new 2018 MacBook pros 13 inch 2.7gig, 16 ram 2018 models with the same crackling issue. I have only one program on the Mac which is Traktor and some music, thats it. The machine is not being pushed. With the first one it was intermittent and with the headphones in I would get a sort of crackling sound. With this second one the sound problems are more consistent and it echos as well as crunches. I am so annoyed at Apple, this is a Trillion dollar company, and this is a £2700 machine. This machine should be flawless at this price. There are a whole bunch of other issues, like my drag and drop function suddenly not working. Yesterday my Mac crashed when I was DJing. It didn't seem to be to handle my hard drive being plugged in.
