Thanks for your advice!
{ps this is about 2 weeks old!}
Lis
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Magnetic Apple Pencil damaging edge of new iPad Pro
- Thread starter Lisarobbie
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Thanks for your advice!
{ps this is about 2 weeks old!}
Lis
Same here for me! It’s acutally broken through a few layers of the powder coating! Going to check in with apple about this.
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Yep through the powder coating here too! Be interested to hear what response you get from Apple! It happened within days of getting the new iPad Pro - hasn’t gotten much worse since though.
Same here. And I keep my pencil at home, I attach it only for charging before use, few times only (10-15 times maybe). (Its marks are less visible, of course.)
I’ve not had this issue on an 11” iPad Pro WiFi model. I’ve had mine since mid January and other than the tiniest scuff mark on the flat edge of the Pencil, I haven’t seen any kind of scuffing on the iPad.
I attached it today (only once) to see what was happening. And a whole patch of coloring came off at the same time. How can I charge it from now on? Maybe through a kitchen towel?! It will be funny...
(I attached and removed immediately, there wasn’t any displacement or friction.)
(I attached and removed immediately, there wasn’t any displacement or friction.)
12.9 3rd gen LTE 1tb SG.
1st production run. Had it since they started shipping months ago.
I use the ipad 5 days a week and the pencil is in use daily.
To date no scratches or scuffs on the top. I “place” the pencil directly on top and it attaches that way. I dont “slide” the pencil up onto the top nor do I slide it around. I just place it and it sticks.
The pencil still looks brand new and I’ve had it as long as the ipad.
1st production run. Had it since they started shipping months ago.
I use the ipad 5 days a week and the pencil is in use daily.
To date no scratches or scuffs on the top. I “place” the pencil directly on top and it attaches that way. I dont “slide” the pencil up onto the top nor do I slide it around. I just place it and it sticks.
The pencil still looks brand new and I’ve had it as long as the ipad.
Good to know.
So this means that there is probably a faulty batch. I think it's worth checking out at Apple.
Update!
Went to Apple store for genius appointment. Checked the instore models before it to see if they had marks but they didn’t.
Showed the issue and the employee checked his iPad guide of faults and it wasn’t listed in there. Went to confer with his colleagues too see what they thought, some said it’s ‘wear and tear’ some didn’t. But they all agreed it’s the magnets that are causing it.
It was his call as to what to do as it’s not a known issue (yet) - he asked how I placed the Apple Pencil on there, trying to infer that somehow I put it on there wrong (what possible way can you attach it wrong and cause that damage!?).
In the end they are replacing the whole unit for me. He was very nice about it but it’s defiently not an issue Apple knows about yet so your mileage may vary.
Went to Apple store for genius appointment. Checked the instore models before it to see if they had marks but they didn’t.
Showed the issue and the employee checked his iPad guide of faults and it wasn’t listed in there. Went to confer with his colleagues too see what they thought, some said it’s ‘wear and tear’ some didn’t. But they all agreed it’s the magnets that are causing it.
It was his call as to what to do as it’s not a known issue (yet) - he asked how I placed the Apple Pencil on there, trying to infer that somehow I put it on there wrong (what possible way can you attach it wrong and cause that damage!?).
In the end they are replacing the whole unit for me. He was very nice about it but it’s defiently not an issue Apple knows about yet so your mileage may vary.
Apple employees are not allowed to confirm in any way that they have seen any form of issue before or that it is a known issue even if they had multiple times, it's in their contracts. they always have to make the customer believe that apple devices never fail and that he is the first reporting that specific issue. if they deviate from that guidelines they are in serious trouble. that's the reason why sometimes the conversations become somewhat ridiculous if the issue is already widespread known but the guidelines haven't been updated how to deal officially with a known issue.
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Apple is an Orwellian company forcing doublethink on its staff: "I've never seen this issue before but in other cases the problem was..."
I noticed the same issue just a few days into having the Pencil and IPad Pro, and have only had it for a week and 2 days now. The Apple Pencil (2nd Generation) is worn, revealing what appears as black dots, initially causing me to think something was burning, but upon close inspection seems to be revealing the shiny magnet underneath, and has simultaneously worn into the outer edge of the IPad, causing permanent cosmetic damage.
I went to the Apple store near me yesterday to show the damage, and was initially told my iPad and pencil would be replaced, then upon the return of the employees, having spoken with their “engineer”, was rescinded the replacement offer, and was asked if I carried the iPad in a bag that might contain metal particles that might have caught the magnet that might cause friction and wear. This is not at all my case, having babied this a machine from day 1, their assessment and backing out on their offer to blame me for a weeks wear left me feeling very unsatisfied, and I intend to follow up.
Previous to my visit there, I had not looked up this issue to see if it was a common occurrence, but I am seeing it quite frequently here and on various forums now.
I went to the Apple store near me yesterday to show the damage, and was initially told my iPad and pencil would be replaced, then upon the return of the employees, having spoken with their “engineer”, was rescinded the replacement offer, and was asked if I carried the iPad in a bag that might contain metal particles that might have caught the magnet that might cause friction and wear. This is not at all my case, having babied this a machine from day 1, their assessment and backing out on their offer to blame me for a weeks wear left me feeling very unsatisfied, and I intend to follow up.
Previous to my visit there, I had not looked up this issue to see if it was a common occurrence, but I am seeing it quite frequently here and on various forums now.
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Totally agree ! I have experienced this a number on times this is Apple Employee favourite lone "Oh really we have not seen or heard this issue ever before" this is their answer to most of the issues which are widespread !!
I have the same problem for my new Ipad Pro 2020 12.9 inch. Spent over 1000€ for this thing and now apple is telling me they won't cover it because I probably caused it myself.
This obviously doesn't look like an accidental scratch from dropping it or something else. To cause this, one would have to sit down and scratch it intentionally at those two very specific points. Ridiculous! Why would I do that to a newly bought Ipad. Also my whole pen was smeared black from the space grey coating, so it's not scratched but probably melted off the Ipad. It's good that I found this post. I will definitely mention it, as they told me too that this kind of problem was not registered before.
Anyways, I won't give up.
This obviously doesn't look like an accidental scratch from dropping it or something else. To cause this, one would have to sit down and scratch it intentionally at those two very specific points. Ridiculous! Why would I do that to a newly bought Ipad. Also my whole pen was smeared black from the space grey coating, so it's not scratched but probably melted off the Ipad. It's good that I found this post. I will definitely mention it, as they told me too that this kind of problem was not registered before.
Anyways, I won't give up.
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That's so weird. I have had my pencil permanently attached for like 2 years, sometimes in a bag when travelling and I can't see any marks at all on mine.
Yes and that's definitely how it should be and is expected from a product this expensive. But apparently there is something wrong at the magnets for some people. Really jealous of you right now hehe.
I use a silicone sleeve for my Apple Pencil. No marks on the edge of my iPad or on the pencil after 6 months.
UPDATE: after several chats, calls with the apple support and going to a different service provider I was told by the apple support employee that was responsible for my case that the engineers at apple said that this is caused by dust particles and therefore will not be covered by them.
So according to them dust particles get stuck between pencil and iPad and that causes the scratching.
I still don't understand how that could cause the magnet to stick out of the apple pencil. The apple pencil should be of a quality that is resistant to that kind of micro particles. And how on earth am I responsible for dust particles, which are naturally occurring around me. How is not every single apple pencil having the same problem then, since dust particles are everywhere. Are they implying I have more dust particles around me than everyone else? That's ridiculous! What was I supposed to do to prevent this. Wipe my freaking pen every time I use it?
This is so frustrating honestly. Having to experience this with a brand new iPad.
Another UPDATE:
I was called today and was told that ONLY my apple pencil will be replaced to prevent further damage.
I am not really satisfied, because they basically agree that the pencil is defect and causes the scratching but won't replace my iPad... hmmm