Mail stops fetching new emails after 15.4

[learjet]

Interesting. I mentioned earlier that the devices connect to Google and seem to do something that registers server-side, but not locally. I thought it was just the calendar that did that, but I use iCloud for that so I couldn't really confirm.

Does setting iCloud to fetch as well solve the issue for you?

Haven‘t tested that yet. But my gut feeling says no.

By the way, any chance that you have restored your affected iOS devices from previous backups? I haven‘t done a clean install at least since iOS 12 and I suspect that might be the issue. The stock Mail App has long been unstable and flaky for me (e.g. it often complains about server credentials) in combination w. Gmail. Maybe it‘s time for a clean install.

And yes, there might be something w. switching connections. At least when using my iPhone on WiFi only Mail stops refreshing. I have to confirm that happens on cellular too.

 

[ThatSomeone]

Haven‘t tested that yet. But my gut feeling says no.

By the way, any chance that you have restored your affected iOS devices from previous backups? I haven‘t done a clean install at least since iOS 12 and I suspect that might be the issue. The stock Mail App has long been unstable and flaky for me (e.g. it often complains about server credentials) in combination w. Gmail. Maybe it‘s time for a clean install.

And yes, there might be something w. switching connections. At least when using my iPhone on WiFi only Mail stops refreshing. I have to confirm that happens on cellular too.

I switched to my new iPhone 13 back around Christmas, but not with a fresh install. I only see the "Account error Gmail: server error" or whatever it says briefly every few months, but it goes away after refreshing the inbox.

The support recommended reinstalling the Mail app, but I haven't done it yet to avoid re-downloading all mails again. But considering the fact that this happens to so many people and maybe even changed in 15.4.1, this feels like a iOS-level issue.

 

[MrSky]

Yes, I can confirm, I have the same problem using the stock iOS 15.4.1 Mail App with Gmail (fetch interval is set to 15 mins).

Funny thing is, also the stock iOS Calendar App - which I use with Google Calendar - doesn‘t fetch new appointments anymore. I have to manually start it.

Using the native Gmail App as a workaround for now.

Can anybody confirm that setting all accounts in iOS Mail settings (also e.g. iCloud, Gmail can‘t use push anyway) to „fetch“ fixes the problem?

This has been an on going issue for a awhile for me. especially with multiple email accounts. This happen with other iOS too. not all of them but some of them. It went to a point that I don't even bother with testing to see if it works on the new IOS or not.
The only way to get around the problem for me is to disable “push” and change iCloud and all mails to “fetch” then you can set your fetch time, I use 15minutes. This seems to work for me.

 

[learjet]

I switched to my new iPhone 13 back around Christmas, but not with a fresh install. I only see the "Account error Gmail: server error" or whatever it says briefly every few months, but it goes away after refreshing the inbox.

The support recommended reinstalling the Mail app, but I haven't done it yet to avoid re-downloading all mails again. But considering the fact that this happens to so many people and maybe even changed in 15.4.1, this feels like a iOS-level issue.

I tested that in combination w. the „server credential problem“ once, didn‘t help.

This has been an on going issue for a awhile for me. especially with multiple email accounts. This happen with other iOS too. not all of them but some of them. It went to a point that I don't even bother with testing to see if it works on the new IOS or not.
The only way to get around the problem for me is to disable “push” and change iCloud and all mails to “fetch” then you can set your fetch time, I use 15minutes. This seems to work for me.

Do you manually set all listed accounts - also iCloud - to „fetch“, or do you also switch off the master „push“ button on top?

 

[MrSky]

I tested that in combination w. the „server credential problem“ once, didn‘t help.

Do you manually set all listed accounts - also iCloud - to „fetch“, or do you also switch off the master „push“ button on top?

yes, turn off the master "push" button at the top. . and set all listed account to fetch

 

[learjet]

yes, turn off the master "push" button at the top. . and set all listed account to fetch

/Update: Doesn‘t seem to work at least for me. Mail still doesn‘t update properly.

 

[learjet]

Another Update: The Mail update problem seems to be fixed, can anyone confirm? Maybe it was in fact Google’s problem and they have solved it server-side?

 

[ChrisN718]

Another Update: The Mail update problem seems to be fixed, can anyone confirm? Maybe it was in fact Google’s problem and they have solved it server-side?

Yup its been a few days since I last had the problem and so far so good

 

[Pearsey]

Ever since I updated to 15.4 on my iPhone & iPad, the mail app stops fetching new mails in the background from my set schedule (15 minutes) after a few days, and I stop getting any notifications or even an updated badge on the app icon. And after that I have to open the app manually for it to fetch any new mails, as if it was set to that... It happens on both devices, and only on Gmail(fetch) accounts, but not iCloud(push).

The only temporary fix I found is to reboot, but it only works for 2-3 days before it stops working again. I've also tried:

• Tapping around the fetch settings to somehow have it "update" that setting
• Being on different networks, including cellular

To no avail..

Anyone else with the same issue after updating?

I had this back on 15.3.

I deleted email accounts.
Deleted and reinstalled the mail app.
Added back in email accounts both pop and an IMAP one.

Been running very smooth and quick to update both using fetch.

 

[jpr281]

on 15.4.1 using Gmail app I had this same problem for a few weeks but it seems to have fixed itself this morning (hoping I haven't jinxed it now)

 

[Mr. Skeleton]

Anyone else still getting issues?

 

[CTHarrryH]

Seems to be fixed for me

 

[brgjoe]

Still getting issues with it on iOS 15.4.1.

Stock email. It will sometimes not apparently check for new email for hours. Even though they should be "pushed" to my account. When I get it to update, suddenly like 10 new email messages appear.

Slightly annoying, but not something I'm really worried about. As long as I am still getting email, it's not a huge issue for me.

 

[TinaBelcher]

They need to fix and do a overhaul of mail....seriously!!

 

[ChrisN718]

Started happening to me again this morning after about a week of it working.

 

[DaPizzaMan]

I've said it before, and I'll say it again: the iOS Mail app is awful. Every year a new version of iOS rolls around, and the iOS Mail app has bugs with Exchange / Gmail accounts. It's either sync issues, not receiving notifications, or not receiving new emails. Always. Every year.

I highly recommend you look elsewhere for mail apps. Especially if you're managing multiple email addresses.

 

[brgjoe]

Well, I just decided to power my phone off and then on once again.

Mail seems to be syncing up normally for the past couple of days. We'll see how long that lasts..

 

[ThatSomeone]

I also recall the mail app working briefly for a day or two without any issues last week or so. But it's back to not fetching at all now.. Last automatic fetch on my phone was late Friday night and I don't think my iPad has synced in the background since that brief period.

Rebooting is still the only fix, but it only works for 1-3 days before it stops again.

 

[learjet]

I also recall the mail app working briefly for a day or two without any issues last week or so. But it's back to not fetching at all now.. Last automatic fetch on my phone was late Friday night and I don't think my iPad has synced in the background since that brief period.

Rebooting is still the only fix, but it only works for 1-3 days before it stops again.

I can confirm, the mail fetch bug is active again.

 

[CTHarrryH]

Mine also worked fine for a few days but back to stopped fetching

 

[ThatSomeone]

Does anyone know if it's still like this on the (public) 15.5 beta?

 

[brgjoe]

Yep, after rebooting it worked for 2-3 days, now it's back to not fetching my emails once again as well.

Oh well. Guess we gotta wait for an update.

 

[ThatSomeone]

Updated to 15.5, I hope this is fixed now.

 

[learjet]

Any comment on 15.5, does it fix the Mail fetch problem?

 

[ChrisN718]

Unfortunately it hasn't been fixed for me. It worked well since updating on Monday but it just started happening to me again. Guess I'm gonna have to use the gmail app for now.