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iPhone [MERGED] iOS 13 - app updates stuck on "Waiting"
- Thread starter mzanker
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On a sappy note, I wanted to thank everyone here and on our Twitter feed for keeping us updated as we all went through this technical nightmare. The countless hours spent on the phone, in endless DMs with Support trying exhaustingly long fixes in the hopes of reporting a solution back here was a nice thing to see—especially in this day and age.
It’s a rare thing to see this kind of camaraderie, and I found it quite refreshing. It’s nice to know that there are so many of you out there who just want to help. This of course includes the nameless Apple employees who monitored this board and Twitter to bring us to a happy conclusion.
Feel free to stay in touch with me on Twitter @tobybartlett.
Cheers from Canada 🇨🇦
Toby
It’s a rare thing to see this kind of camaraderie, and I found it quite refreshing. It’s nice to know that there are so many of you out there who just want to help. This of course includes the nameless Apple employees who monitored this board and Twitter to bring us to a happy conclusion.
Feel free to stay in touch with me on Twitter @tobybartlett.
Cheers from Canada 🇨🇦
Toby
Works here!
Big thanks to all the people dedicating time on the phone, twitter, reaching out elsewhere, contacting news sites etc. I live in a small non-English country and our Apple support infrastructure is basically non-existent, so I'm glad we've had others pushing for this to get through.
I generally like Apple on the basis of it not basing its business model on my personal information, but it is very disheartening to see something like this take so much time because there's a wall of copy/paste CS agents blocking communication between knowledgeable users and devs. If this started November 13, they should have been working on it by November 14. That's a week's worth of lag because Apple is too big for its customers' good.
Big thanks to all the people dedicating time on the phone, twitter, reaching out elsewhere, contacting news sites etc. I live in a small non-English country and our Apple support infrastructure is basically non-existent, so I'm glad we've had others pushing for this to get through.
I generally like Apple on the basis of it not basing its business model on my personal information, but it is very disheartening to see something like this take so much time because there's a wall of copy/paste CS agents blocking communication between knowledgeable users and devs. If this started November 13, they should have been working on it by November 14. That's a week's worth of lag because Apple is too big for its customers' good.
Hi all.
I wanted to share my experience and how I solved this issue on my end.
So after updating to 13.2.2 and 13.2.3 on my Ipad and iphone 8, I wasn't able to download new or update existing apps. I came across the same error message as people posted here.
This is what worked for me, for future reference:
I used CloudFlare DNS which is 1.1.1.1
When I replaced it with my ISP's DNS, the problem is gone.
All my iOS devices are able to update without issues.
If I place 1.1.1.1 again, the problem comes back again.
Hope it helps.
Cheers,
Gil.
I wanted to share my experience and how I solved this issue on my end.
So after updating to 13.2.2 and 13.2.3 on my Ipad and iphone 8, I wasn't able to download new or update existing apps. I came across the same error message as people posted here.
This is what worked for me, for future reference:
I used CloudFlare DNS which is 1.1.1.1
When I replaced it with my ISP's DNS, the problem is gone.
All my iOS devices are able to update without issues.
If I place 1.1.1.1 again, the problem comes back again.
Hope it helps.
Cheers,
Gil.
I have had a similar issue in the last few days.
If you have Apple Music, is that affected? The issue appears when you need to download or stream music you don't have downloaded or cached to your phone.
The App Store, Apple Music is affected on all my devices on my local network. But they work fine when switch/tether on 4G.
(geeky debug notes) For AM, the offending url is audio.itunes.apple.com loading that in a browser or inspecting via openssl fails to load an SSL cert, curl complains about SSL. A dumb Node.js script tells me the connection was reset.
The issue only happens night time AEST. It's fine when I wake up.
(copied from my reddit comment)
If you have Apple Music, is that affected? The issue appears when you need to download or stream music you don't have downloaded or cached to your phone.
The App Store, Apple Music is affected on all my devices on my local network. But they work fine when switch/tether on 4G.
(geeky debug notes) For AM, the offending url is audio.itunes.apple.com loading that in a browser or inspecting via openssl fails to load an SSL cert, curl complains about SSL. A dumb Node.js script tells me the connection was reset.
The issue only happens night time AEST. It's fine when I wake up.
(copied from my reddit comment)
shameless plug
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How does this help people who are on L T E and can't update apps?
Seems the problem has been resolved. As of last night, I have been able to update my apps. I could not update all, that would cause problems, but if I did a few at a time it worked. now that I no longer have 60 apps to update, updating all when 5 or 6 show up works.
So I got a callback from Apple Support which had been scheduled on Monday. Not only did the “senior care advisor” not know the issue was fixed, she didn’t know that it was widespread. She called to tell me my case got transferred to a different engineering group.
I told her to just close the case.
I’m not sure if this was related or not, but I got a sign in attempt from Virginia which 2-factor stopped. That freaked me out a bit and I changed my password.
That’s not a side effect of this issue. That’s a side effect if you used iMazing or some other work around to download apps via your computer.
I told her to just close the case.
I’m not sure if this was related or not, but I got a sign in attempt from Virginia which 2-factor stopped. That freaked me out a bit and I changed my password.
That’s not a side effect of this issue. That’s a side effect if you used iMazing or some other work around to download apps via your computer.
This wasn't really an iOS 13 issue and more of some sort of a backend Apple ID or App Store type of thing affecting some accounts.
So in your case currently you have updates and when you try to update they just don't work?
My other device with 12.4 doesn't have these issues..
Sometimes updates get stucked, only solution is to reboot.