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Monterey 12.1 update broke my Outlook 365 search function
- Thread starter jadraker
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- outlook search spotlight
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I think it's relative. If Apple did some changes to Spotlight underhood and didn't communicate it to Microsoft then it's Apple but if Apple told Microsoft the changes and Redmond didn't compiled a fixed version maybe it's their... Who knows. I hope a fix is going to be released from Microsoft soon.
Is it possible to downgrade to Monterey 12.0.1 on Macs with M1 Pro chip? I was asking Apple support how to do it and was told, that it is not possible to do it on MacBook Pro 14". Although I am from IT I lived all my live with Windows, was totally excited from the new MacBook Pro but after several day I upgraded to Monterey 12.1. and the cold shower came with the broken Outlook which I need :-(
Could you give as some contact/link where to report it. I would do it asap because this bug destroys my work.
I have reported this through the Outlook application itself via:
I received a case number through a tech support agent. In addition, I have also sent the link to this forum to a Microsoft macOS Support Lead via the Mac Admins Outlook Slack channel. You can sign up here - https://www.macadmins.org/
Has anyone tried upgrading to the beta version to see if it fixes the issue? I am trying right now.
same issue here, sadly; "new" outlook isn't possible because we're using our own Exchange on-prem
I did not read every single post here, and in any case, while I have the very same problem, I'm on Mojave, BUT - since many people mention new Outlook (I did have a brief try/look) and the fact that search does work there (did not get that far), I honestly believe that of all the software providers this side of the Milky Way that I can think of, only Microsoft can offer new Outlook with NO WAY to import any of your accounts, emails, notes, calendars and whatnot from the old one. I mean, it really did BLOW MY MIND. To the point that I'm one step away from switching to Mail, because whatever you can say about Apple, they would not even dream of doing something like this (I mean, they did screw up Music app in an major way in comparison to iTunes, but that said, it's still compatible, at least upwards).
And like I said elsewhere - if Microsoft was using its own search engine and it broke, i could somehow understand it, but for god's sake, they're using Spotlight, how can you screw up riding on someone else's back ???????
And like I said elsewhere - if Microsoft was using its own search engine and it broke, i could somehow understand it, but for god's sake, they're using Spotlight, how can you screw up riding on someone else's back ???????
@Applesupport have helpfully advised me to raise this issue with Microsoft:
"Thanks for confirming this information! For this issue we will need to get you in touch with Microsoft directly. You can reach out to their support at: support.microsoft.com"
"Thanks for confirming this information! For this issue we will need to get you in touch with Microsoft directly. You can reach out to their support at: support.microsoft.com"
Just venting as well - Same issue 12.1 and Outlook provided by an outside exchange system 
. I am suffering from not being able to search emails.
. I am suffering from not being able to search emails.
When I first reported this problem here I thought I'll be alone but I saw many people is affected by this nasty bug.
It's Outlook and Spotlight integration that was broken in Monterey 12.1.
For people who use Outlook please refrain from upgrading to 12.1. For people that can't use new Outlook (no Exchange On-Prem support along other things) I think the best option is to use Outlook Online or maybe Mail client.
Surprising how big companies weren't able to track this issue before. Hellooo, it's a basic search option, it's not rocket science
It's Outlook and Spotlight integration that was broken in Monterey 12.1.
For people who use Outlook please refrain from upgrading to 12.1. For people that can't use new Outlook (no Exchange On-Prem support along other things) I think the best option is to use Outlook Online or maybe Mail client.
Surprising how big companies weren't able to track this issue before. Hellooo, it's a basic search option, it's not rocket science
Yes the QA/testing in this case is terrific. This is a basic functionality and the search does not work at all :-(. As I wrote somewhere else even trained monkey would notice such a bug.When I first reported this problem here I thought I'll be alone but I saw many people is affected by this nasty bug.
It's Outlook and Spotlight integration that was broken in Monterey 12.1.
For people who use Outlook please refrain from upgrading to 121. For people that can't use new Outlook (no Exchange On-Prem support along other things) I think the best option is to use Outlook Online or maybe Mail client.
Surprising how big companies weren't able to track this issue before. Hellooo, it's a basic search option, it's not rocket science
I was trying to raise the issue using this MS channel/chat but after two "advices" that I should reindex spotlight they stopped further communication. I was trying to tell them that I already did everything possible and that this is the new bug connected with the new version of monterey :-(
- I was told the same thing (which I indexed my drive 2 times); however, I posted all the forums from all the users whom have reported this issue.
- I have reported this issue to a Microsoft macOS Support Lead via the Mac Admins Outlook Slack channel whom said:
I responded that I've tried everything from re-indexing my drive and re-importing via mdimport. There is an active discussion in an Apple Developer Portal Forum; however, I'm afraid to post the link and get banned.
Reporting bugs to Microsoft is a complete waste of time. Also, the so-called Microsoft Moderator and Advisor in Microsoft's TechNet board think users are idiots. They even recommend to reinstall or get a paid upgrade to Office 365 Cloud, although it has nothing to do with it. I'm glad that I don't have to use Outlook for myself.
The feedback in Outlook itself has been useful. I have had good experience of this in the past. This is the obvious route to take as it automatically uploads the system parameters.
Same issue on my MacBook MX1..... I have three different email accounts and noticed that the search function within Outlook has been spotty for a year or so. Tried the "New Outlook" a month ago right after I did a fresh install on my new MX1 and it was really buggy but haven't tried since upgrading to 12.1.... maybe I will again but I did force my computer to reindex the entire HD a day ago and as of today nothing is showing in finder searches (not sure if that's normal).
Anyway, I am realizing how dependent I was on the search function within outlook and this is killing me...
Anyway, I am realizing how dependent I was on the search function within outlook and this is killing me...
I have the same problem and now I had to go back to 12.0.1.
A lot of people have the same issue. Please see this post from Apple forum https://developer.apple.com/forums/thread/694230
A lot of people have the same issue. Please see this post from Apple forum https://developer.apple.com/forums/thread/694230
I'm having loads of problems. Monterey broke Outlook. Not only is search not working, but I have to delete every email twice. When I delete an email, it redownloads it, and I have to delete it a second time. iMessage also isn't working properly and my contact book is also a bit jumbled between my phone and the Mac now. Outlook is necessary for work. I can't function without it on my desktop as I use multiple email addresses and the calendar to run my work life.
I have backed up all my files and have decided to roll back my OS to Big Sur tonight. Will let you know how it goes, but my wife's Mac running Big Sur still works like a charm. Thank goodness I set up a profile for myself there, which also gives me an option to just Time Machine a copy of her computer over mine, but I favor the clean install.
Here's a link to the website I'm using to download Big Sur. Will report back tonight or tomorrow:
Create a bootable installer for macOS - Apple Support
You can use a USB flash drive or other secondary volume as a startup disk from which to install the Mac operating system. These steps are primarily for system administrators and other experienced users who are familiar with entering commands in Terminal.