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montythebrave

macrumors newbie
Dec 15, 2021
16
7
Same issue here.... My follow up smart folders are not working i.e they are not showing my flagged messaged, also now when I just try to do normal search nothing is coming up. I have the index rebuilding as we speak to see if it cures it.
 
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jadraker

macrumors member
Original poster
Oct 24, 2018
38
25
Santiago, Chile
Welcome on board :-( Question is where is the problem - if on the Apple or on MS site. Apple has to change something from Monterey 12.0.1 and 12.1 because it was working fine on 12.0.1 (at least I had absolutely any problem).
I think it's relative. If Apple did some changes to Spotlight underhood and didn't communicate it to Microsoft then it's Apple but if Apple told Microsoft the changes and Redmond didn't compiled a fixed version maybe it's their... Who knows. I hope a fix is going to be released from Microsoft soon.
 
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petrhlavac

macrumors member
Dec 14, 2021
48
31
Downgrade works. But that is in Monterey a clean install.
Is it possible to downgrade to Monterey 12.0.1 on Macs with M1 Pro chip? I was asking Apple support how to do it and was told, that it is not possible to do it on MacBook Pro 14". Although I am from IT I lived all my live with Windows, was totally excited from the new MacBook Pro but after several day I upgraded to Monterey 12.1. and the cold shower came with the broken Outlook which I need :-(
 
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philaneous

macrumors newbie
May 12, 2015
6
7
I have opened a case and have reported this to a Microsoft macOS Support Lead. I suggest everyone on this forum to open a case to receive more traction and visibility on this issue.
 
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petrhlavac

macrumors member
Dec 14, 2021
48
31
I have opened a case and have reported this to a Microsoft macOS Support Lead. I suggest everyone on this forum to open a case to receive more traction and visibility on this issue.
Could you give as some contact/link where to report it. I would do it asap because this bug destroys my work.
 

philaneous

macrumors newbie
May 12, 2015
6
7
Could you give as some contact/link where to report it. I would do it asap because this bug destroys my work.
I have reported this through the Outlook application itself via:
Screen Shot 2021-12-15 at 10.06.59 AM.png


I received a case number through a tech support agent. In addition, I have also sent the link to this forum to a Microsoft macOS Support Lead via the Mac Admins Outlook Slack channel. You can sign up here - https://www.macadmins.org/
 

montythebrave

macrumors newbie
Dec 15, 2021
16
7
Has anyone tried upgrading to the beta version to see if it fixes the issue? I am trying right now.
 

swavek1

macrumors newbie
Oct 5, 2018
2
0
I did not read every single post here, and in any case, while I have the very same problem, I'm on Mojave, BUT - since many people mention new Outlook (I did have a brief try/look) and the fact that search does work there (did not get that far), I honestly believe that of all the software providers this side of the Milky Way that I can think of, only Microsoft can offer new Outlook with NO WAY to import any of your accounts, emails, notes, calendars and whatnot from the old one. I mean, it really did BLOW MY MIND. To the point that I'm one step away from switching to Mail, because whatever you can say about Apple, they would not even dream of doing something like this (I mean, they did screw up Music app in an major way in comparison to iTunes, but that said, it's still compatible, at least upwards).
And like I said elsewhere - if Microsoft was using its own search engine and it broke, i could somehow understand it, but for god's sake, they're using Spotlight, how can you screw up riding on someone else's back ???????
 

brian5s

macrumors newbie
Jul 15, 2010
3
1
Same! The Monterey 12.1 update broke search within my Outlook client (v16.56), but I've found that searching for emails within Spotlight still works. APPLE or MSOFT, please fix!
 
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jadraker

macrumors member
Original poster
Oct 24, 2018
38
25
Santiago, Chile
When I first reported this problem here I thought I'll be alone but I saw many people is affected by this nasty bug.
It's Outlook and Spotlight integration that was broken in Monterey 12.1.

For people who use Outlook please refrain from upgrading to 12.1. For people that can't use new Outlook (no Exchange On-Prem support along other things) I think the best option is to use Outlook Online or maybe Mail client.

Surprising how big companies weren't able to track this issue before. Hellooo, it's a basic search option, it's not rocket science :D
 

petrhlavac

macrumors member
Dec 14, 2021
48
31
When I first reported this problem here I thought I'll be alone but I saw many people is affected by this nasty bug.
It's Outlook and Spotlight integration that was broken in Monterey 12.1.

For people who use Outlook please refrain from upgrading to 121. For people that can't use new Outlook (no Exchange On-Prem support along other things) I think the best option is to use Outlook Online or maybe Mail client.

Surprising how big companies weren't able to track this issue before. Hellooo, it's a basic search option, it's not rocket science :D
Yes the QA/testing in this case is terrific. This is a basic functionality and the search does not work at all :-(. As I wrote somewhere else even trained monkey would notice such a bug.
 
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larsohman

macrumors newbie
Dec 15, 2021
1
0
I am having the same exact issue (can't search in Outlook for Mac since upgrading to macOS 12.1. Tried all kinds of things and no luck. A big issue for me too. I too have been forced to use webmail to search emails. Hopefully there's a fix soon! Note: I am using the "old" Outlook too (I have not "toggled" to the "New" Outlook). Hopefully there's a fix soon.
same issue
 

philaneous

macrumors newbie
May 12, 2015
6
7
Microsoft failed to follow proper SQA procedures for the 12.1 update; as they have access to macOS developer builds.
 
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petrhlavac

macrumors member
Dec 14, 2021
48
31
I have reported this through the Outlook application itself via:
View attachment 1928923

I received a case number through a tech support agent. In addition, I have also sent the link to this forum to a Microsoft macOS Support Lead via the Mac Admins Outlook Slack channel. You can sign up here - https://www.macadmins.org/
I was trying to raise the issue using this MS channel/chat but after two "advices" that I should reindex spotlight they stopped further communication. I was trying to tell them that I already did everything possible and that this is the new bug connected with the new version of monterey :-(
 
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philaneous

macrumors newbie
May 12, 2015
6
7
I was trying to raise the issue using this MS channel/chat but after two "advices" that I should reindex spotlight they stopped further communication. I was trying to tell them that I already did everything possible and that this is the new bug connected with the new version of monterey :-(
  • I was told the same thing (which I indexed my drive 2 times); however, I posted all the forums from all the users whom have reported this issue.
  • I have reported this issue to a Microsoft macOS Support Lead via the Mac Admins Outlook Slack channel whom said:
Yes we are seeing reports from customers after installing 12.1 update
There is definitely something getting into broken state after installing this update
On your machine can you please run these commands and once done, reindex the entire drive once again
sudo mdutil -a -i off
sudo mdutil -a -i on
I responded that I've tried everything from re-indexing my drive and re-importing via mdimport. There is an active discussion in an Apple Developer Portal Forum; however, I'm afraid to post the link and get banned.
 

howdytom

macrumors member
Mar 29, 2020
57
22
I was trying to raise the issue using this MS channel/chat but after two "advices" that I should reindex spotlight they stopped further communication.
Reporting bugs to Microsoft is a complete waste of time. Also, the so-called Microsoft Moderator and Advisor in Microsoft's TechNet board think users are idiots. They even recommend to reinstall or get a paid upgrade to Office 365 Cloud, although it has nothing to do with it. I'm glad that I don't have to use Outlook for myself.
 
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ssmed

macrumors 6502a
Sep 28, 2009
886
424
UK
Reporting bugs to Microsoft is a complete waste of time. Also, the so-called Microsoft Moderator and Advisor in Microsoft's TechNet board think users are idiots. They even recommend to reinstall or get a paid upgrade to Office 365 Cloud, although it has nothing to do with it. I'm glad that I don't have to use Outlook for myself.
The feedback in Outlook itself has been useful. I have had good experience of this in the past. This is the obvious route to take as it automatically uploads the system parameters.
 

Ron_Burgundy

macrumors newbie
Dec 1, 2021
9
0
Same issue on my MacBook MX1..... I have three different email accounts and noticed that the search function within Outlook has been spotty for a year or so. Tried the "New Outlook" a month ago right after I did a fresh install on my new MX1 and it was really buggy but haven't tried since upgrading to 12.1.... maybe I will again but I did force my computer to reindex the entire HD a day ago and as of today nothing is showing in finder searches (not sure if that's normal).

Anyway, I am realizing how dependent I was on the search function within outlook and this is killing me...
 

samadacus

macrumors newbie
Dec 15, 2021
2
0
Hello guys,
Yesterday I updated my MBP to Monterey 12.1 and it was a terrible idea. Now my Outlook 365 search function is not working and it affected my performance at work. Now I need to open Outlook in Chrome in order to search emails.

I tried to (without success):

-Delete Outlook app (moved to trash) and reinstall it
-Update to preview-release version 16.56
-I added the path /Users/UserName/Library/Group Containers/UBF8T346G9.Office/Outlook to Privacy tab in Spotlight and then I deleted the entry in order to rebuild index.

-Exeucted the terminal command:
mdimport -r /Applications/Microsoft\ Outlook.app/Contents/Library/Spotlight/Microsoft\ Outlook\ Spotlight\ Importer.mdimporter

It started rebuilding the Index and some emails started appearing in search results but hours later it stopped working. Any keyword yield zero results.

It's quite frustrating. I don't know if changing the name of Outlook profile or recreating this will fix this issue. I've four accounts (three of O365 and one Gmail) and search doesn't work in any of them.

Please help. I don't know if reverting to 12.0.1 will fix this.
I'm having loads of problems. Monterey broke Outlook. Not only is search not working, but I have to delete every email twice. When I delete an email, it redownloads it, and I have to delete it a second time. iMessage also isn't working properly and my contact book is also a bit jumbled between my phone and the Mac now. Outlook is necessary for work. I can't function without it on my desktop as I use multiple email addresses and the calendar to run my work life.

I have backed up all my files and have decided to roll back my OS to Big Sur tonight. Will let you know how it goes, but my wife's Mac running Big Sur still works like a charm. Thank goodness I set up a profile for myself there, which also gives me an option to just Time Machine a copy of her computer over mine, but I favor the clean install.

Here's a link to the website I'm using to download Big Sur. Will report back tonight or tomorrow:

 
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