Same problem here. Resetting the phone didn't work.
Everyone should report this to Apple: https://www.apple.com/feedback/watch.html
Everyone should report this to Apple: https://www.apple.com/feedback/watch.html
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Music: Cannot play this item. There was a problem playing this on your iPhone
- Thread starter Bill Av
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I deleted all my music from my phone to see what would happen to the watch. Oddly enough, my watch still thought that my phone had all my music on it - even after rebooting both devices. I thought it might have something to do with playlists (all the music I sync is part of a playlist). So as a test (a test that failed, mind you) I did the following:
- Deleted all the music from my phone
- factory wiped the watch
- set the watch up as "new"
- Added music manually to the phone (drag and dropped from iTunes)
This is (probably) the last thing I'll write. I deleted the Music app from my phone - which also deleted it from my watch. I reinstalled it, and it reappeared on my watch. This time, my watch didn't show any music at all. Then I re-added my music, and the problem remains. So that's it for me. No more messing around with it.
Noticed this problem after upgrading to watchos 6.1.1, and the problem is exactly as mentioned. May i know have Apple fix this on the watchos 6.1.2 beta?
I’m also having this problem. I’m currently using iPhone XS Max with iOS 13.3 and Apple Watch series 4 with WatchOS 6.1.1 installed.
Mine’s apparently occur only when selecting from album and artist tab on Apple Watch. It’s normally playing when I manually select the song from the song tab list on the watch. I’ve tried resetting both iPhone and watch, but it just didn’t work.
Also, if I’m selecting the album from the iPhone, it can be controlled on watch afterwards, but once I get to different album, the same problem occur.
Anyone have this problem fixed?
Mine’s apparently occur only when selecting from album and artist tab on Apple Watch. It’s normally playing when I manually select the song from the song tab list on the watch. I’ve tried resetting both iPhone and watch, but it just didn’t work.
Also, if I’m selecting the album from the iPhone, it can be controlled on watch afterwards, but once I get to different album, the same problem occur.
Anyone have this problem fixed?
I’ve had extended conversations other Apple support over this and have sent videos for their technical dept. Please do report it to Apple, the more people do the faster it might be fixed. I’ve also requested that (non Apple/Audible) audiobooks be allowed to be loaded into the watch for use without the phone.
I upgraded my phone and it still doesn’t work. Did you do the Watch too? I can’t update the Watch until tonight, since I don’t have the charger.
Later that evening… updated the watch and still no joy. I'll probably start wiping them this weekend to see if anything helps. It's odd, since I have that same two devices: iPhone 11 Pro Max and AW4
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When I posted this earlier I had only updated to 13.3.1 and had not updated my watch.
I have since updated my watch and it still working perfectly for me. It was not working on 13.3!
I have tested it will tracks and albums that I know did not work before. Seems strange that it now working for me but not other.
I just updated too no clean install, and I did not re-sync any music!
I retired my phone, watch and iMac from iCloud. I deregistered all my computers from iTunes, then wiped my iMac. While I was doing that, I unpaired/wiped my Watch and iPhone. I did a clean install on every device; no restoring from backups. On the iMac, I upgraded to Catalina using a thumb drive. When the install was finished, I added my music from an external drive to the Music app - not a Time Machine backup. Then I did a sync… still have the same problem. Apple brags that they control the hardware and software, yet this sort of thing happens all the time with them. I can't remember the last time I upgraded an Apple device without losing some sort of functionality for at least a year. If this gets fixed for me, it will be with iOS 14 most likely.
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I’m having the exact issue as others here. Worked fine until about when I upgraded to watchOS 6: From the watch I can select and play music I bought from Apple no problem. It’s all my other stuff—Will not play my music if initiated directly from Apple Watch.
Okay so everything was working, all ok. Added a new album to my music (on OSX) not purchased via iTunes and the synced my phone.
The problem is back, none of my non apple purchased music is working and I get the error again! Purchased music works ok!
I get a similar problem pretty regularly. I’ll ask Siri to play an album from apple Music when I’m out using the watch on cellular with no phone present. It’ll give me a message about no suitable device being present (I can’t recall the exact phrasing).
Strangely, the last two times this happened I came home and when I got to my phone the audio I had requested was playing on my phone. I wonder if it started playing when I was miles away, or when I entered the house and the phone reconnected to the watch. The second time it was a radio station streaming through apple music, otherwise I would have checked how deep into the album the phone was.
Strangely, the last two times this happened I came home and when I got to my phone the audio I had requested was playing on my phone. I wonder if it started playing when I was miles away, or when I entered the house and the phone reconnected to the watch. The second time it was a radio station streaming through apple music, otherwise I would have checked how deep into the album the phone was.
I have this problem too. iphone 8 ios 13.3.1 series 3 gps+cellular watchos 6.1.3
I can get playlists to play and select songs to play from the songs section of the music app, but can't select individual songs from Artists or Albums (I will get the cannot play this item error).
I have reported to apple about this and would encourage everyone else to do the same.
I can get playlists to play and select songs to play from the songs section of the music app, but can't select individual songs from Artists or Albums (I will get the cannot play this item error).
I have reported to apple about this and would encourage everyone else to do the same.
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