Looks like you beat the crap out of it with a baseball bad or ran it over with your car AND THEN the battery malfunctioned.
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iPhone X My iPhone X Battery Blew Up
- Thread starter dkupras
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Was the back broken? The glass is missing from the phone but it's also not on the floor where the phone is so where did the other 90% of the back glass go?
Like somebody would do that and if so for what intention?
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These were the only pictures since the phone was too hot to touch. There was nothing wrong prior. As others mentioned who here is a legal/professional repair/expert instead of defending when there's nothing to truly defend? Anyways all comments are appreciated this is taken into concern for when Apple deals with it.
Ok i don't care how hot it was. I'm asking where the other half of the back glass is? It's not on the phone and it's not on the floor. So it was either broken before it hit the floor or you picked half of it up and then took pics. But you said it was to hot so i doubt you picked it up. So where is the bottom 90% of the glass panel that is completely missing?
Because if OP was using his iPhone as intended this obviously should not have happened. If there were modifications we shouldn’t even be having this discussion.
I cannot, and neither can you, provide a precise diagnostic of why that iPhone went bust. If that happened with normal usage Apple had better replace that phone ASAP or risk a lawsuit. In some parts of the US you can bet a complaint would be ready, printed and signed before that iPhone cooled down.
I am pointing out that you are offering opinion that is not based on any facts pertaining to this situation. Telling the OP that the battery was not the cause and the phone was 100% damaged before the battery, is nothing more than you pulling opinions out of the air (at this point in time). Not logical or productive.
In my opinion, the best course of action for the OP, is to....
1) Make copies of all photos and movies of the incident.
2) Gather all documents for the phone pertaining to purchase, AppleCare+ and or service done on the phone since it has been in the OP's ownership.
3) Write down in full detail what happened with the phone on the date in question. Any one else present needs to do the same and I suggest getting the statements notarized.
4) Keep a log of all contact with Apple. You need to know who you spoke to, their title, their name, date and time, and what was said to you.
5) If Apple wants you to ship the phone to them, you need to send it insured registered mail. Make sure you send it to the correct address and department etc.
6) Do not mention the word "sue" or legal action with any Apple employee at this point in time.
7) Do not blindly consent to anything over the phone, outside of confirming your name, address, and contact information.
8) Do not agree to anything without getting it in writing first, from someone at Apple who is legally authorized to speak for and act on Apple's behalf.
9) If you do ship the phone, make sure the notarized statements and all contact information is attached to the appropriate forms.
10) If you sustained any injuries to your person, they should be documented by a medical professional, even if they are minor in nature.
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How could it be broken prior?
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Thank you!
What i said is 100% based on the facts he has provided in the pictures. I said the back glass was already missing because unless it perfectly melted into the tile it's 1. Not on the phone and 2. there is only a few glass shards on the floor. Meaning the back had to go somewhere.
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Where is the glass from the back of the phone? There are no glass pieces on the floor. So it was either shattered before this or moved where is it?
By the way, if you send the evidence to Apple, you will not get it back nor have access to it unless legal action were to take place. If you have someone who can be deemed, or have already been deemed an expert by a court in your jurisdiction on matters like this, it would behoove you to have them take a look at the device an offer expert analysis, before the device leaves your care, custody, and control, just in case this were to go to court.
You need to provide a clear and precise chain of custody while the phone is in your care, custody, and control. I advise you not handle the device anymore than you have, outside of securing it from further harm or accidental abuse.
If you mail the phone, you need to video the packaging of the phone from beginning to end; including the person at the point office receiving the package and handing you the receipt etc. Make sure the phone is well-packaged as if it were a priceless antique.
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Can you indicate "how" somebody would remove this or even touch such a hot device? Makes no sense what you are saying. Advocate for Apple? This is just seeing how this could happen.
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Appreciate the advice
What I’m asking you is where did all the glass that broke off the back of the phone go? There is a large amount missing of the bottom and there’s no glass broken on the floor? So where is it
From the pics, looks like right where it would sit on a wireless charger. Was it?
That’s just the charging coil most damage is on the front. I want to know where all the broken back glass went. There’s not much glass on the floor but 90% of the back is missing
You're correct about thermal events, but the frame is obviously broken apart according to where the antenna seams are placed. I don't see anything bent in the pictures, just falling apart because the glass sandwich that provides the bulk of the rigidity has been compromised.
Aside from that, I won't venture a guess as to what occurred. I take nothing for granted about the way people behave in today's world.
Of course it shouldn’t have happened. But the first action that comes to mind when bad things happen doesn’t need to be filing a lawsuit. How about simply getting it replaced under warranty?
I’d be threatening to sue if they didn’t replace it under warranty. That’s what I said.
Looks like over half the back glass is still there, unlike what others have said, and all the front glass is there.
It scares me because I have an iPhone X and if these start spontaneously combusting like Samsung phones then we could lose our house to a fire, or be harmed, and be barred from taking them on airplanes.
How old is the phone? Were you charging it at the time it combusted? Was that an airport security screening bin you had it in, i.e. now airports know to start banning iPhone X?
[doublepost=1548034060][/doublepost]Who is Sheila?
Looks like over half the back glass is still there, unlike what others have said, and all the front glass is there.
It scares me because I have an iPhone X and if these start spontaneously combusting like Samsung phones then we could lose our house to a fire, or be harmed, and be barred from taking them on airplanes.
How old is the phone? Were you charging it at the time it combusted? Was that an airport security screening bin you had it in, i.e. now airports know to start banning iPhone X?
[doublepost=1548034060][/doublepost]Who is Sheila?
I’m scared because what’s left of the screen suggests to me that it burned VERY hot for quite some time after it exploded (full disclosure, I’m a lawyer and very probably don’t know what I’m talking about).
Looks like over half the back glass is still there, unlike what others have said, and all the front glass is there.
It scares me because I have an iPhone X and if these start spontaneously combusting like Samsung phones then we could lose our house to a fire, or be harmed, and be barred from taking them on airplanes.
How old is the phone? Were you charging it at the time it combusted? Was that an airport security screening bin you had it in, i.e. now airports know to start banning iPhone X?
[doublepost=1548034060][/doublepost]Who is Sheila?
Think probability. How many iPhones have been sold vs how many have caught fire? Then do the math on how much more likely it is you are killed in a car crash. Driving is so much more dangerous than your phone.
What happened to the glass? Did it just evaporate? It's missing in the pics so it must not have been on the phone when it caught fire.
People in this thread just want to know where is the shattered glass.
We all know this dude damaged the phone or was tampering with it in some way. Hence the damage that is unrelated to fire, the missing pieces, and unwillingness to send it back to Apple.
He’s already mentioned litigation. I think it’s pretty obvious he’s just posturing and thinks he can use this thread as some kind of “evidence.”