iPhone X My iPhone X Battery Blew Up

[ftaok]

Who is Sheila?

Ask these guys.

https://en.wikipedia.org/wiki/Oh_Sheila

 

[iApplereviews]

What questions have I specifically not answered? Yes batteries do this but it was not from anything I had done, mishandled, etc. I'm happy to answer more, What is thought to be generic IMO really isn't but this is what I gathered. And of course when something like this happens reaching out for help isn't out of the normal.

So have you sent the phone back to Apple? If so what have they said so far?

 

[dkupras]

So have you sent the phone back to Apple? If so what have they said so far?

That is my plan to take it back to the store.
[doublepost=1548104592][/doublepost]

Actually, the damage does look pretty consistent with other photos of iPhone battery thermal events - EXCEPT for the shattered glass. Other photos generally show bulged/burned/melted - not shattered - glass. Though one of the ones somebody else posted show the same circle of missing material above the charging coil. It's certainly likely the effects vary with iPhone model, as Apple keeps fiddling with different packaging materials.



Still does not answer "was it on charge at the time of the event?" Another post did clarify that he has used Apple supplied power supply and lightning cable (not wireless charging).



If it happened to me, I would be going to legal route - at least so far as to protect my interests and options. I would not just ship the phone to Apple. I would seek advice from an attorney, and see what their advice was about shipping it to Apple - e.g. if and how and after what kind of examination from an independent expert.

OP seems strangely unconcerned about the potential for personal injury. Imagine if this had happened with the phone in your pocket!

BTW, I looked at OP's website. It it similarly devoid of any real details, and goes around in similar circles. Just an observation.

The post is useful to everyone in any case. Though rare, iPhone battery events similar to this DO happen. I used to charge my iPhone in a wardrobe drawer. Will never do THAT again!

Website is currently under development being busy and as time goes on more is to be added, as far as injury yes that's a concern but it wasn't in my pocket.

 

[44267547]

Just my own observation, but OP seems to have _a lot_ of problems with Apple products based off their thread history, either where they don’t seem to work properly or they’re defective for one reason or another. I’m not saying there’s any correlation to this specific thread and the battery imploding, but it is peculiar to see the trend with consistent issues the OP experiences with Apple products.

 

[ImAnAgent]

What questions have I specifically not answered? Yes batteries do this but it was not from anything I had done, mishandled, etc. I'm happy to answer more, What is thought to be generic IMO really isn't but this is what I gathered. And of course when something like this happens reaching out for help isn't out of the normal.

You haven't answered what happened to the glass. It is missing in the picture which I take it to mean it was already damaged

 

[macintoshmac]

If this was a defect than so be it, the intention of the post was to gather insight and of course with that territory comes questions all of which I was able to answer. I'm not trying to waste anybody's time it was just the first time this happened to me.
[doublepost=1548101699][/doublepost]

I believe I have answered questions as asked. We all have our own opinions. I'll update once the resolution is found and again there is no legality issues here, it's very baffling.

1. Where are the shards of the broken glass? - After the back burned it broke into pieces/shards
2. What was the phone doing at the time this happened? - Running normally
3. Were you using a wireless charger? Which one? - No wireless charger

It is unanimously understood that the phone broke. The members here are only trying to understand and help. The question is WHERE are the glass shards? To this, your response is that it broke into pieces. Where are the pieces? Oh, it broke into pieces.

Running normally is a start of an answer but a conspicuously vague one at that. Did you jailbreak it by any chance? Was it, by any chance, running normally near a kitchen stove? Hope you get the idea how incomplete the answer still is.

No wireless charger. Now that is an okay answer at last.

 

[darksithpro]

If you Google an image search for "Note 7 fire" the Note 7 pics look similar to OPs phone. So it's definitely possible the OP is being honest. I think it would be best to send it into Apple, so their techs can find out when and where it was made, so that they can find out if there was a bad batch, or you just got extremely unlucky.

Note 7:

 

[HEK]

Think probability. How many iPhones have been sold vs how many have caught fire? Then do the math on how much more likely it is you are killed in a car crash. Driving is so much more dangerous than your phone.

Most sense anyone has made so far in this thread.

Liquid Lithium Ion batteries are dangerous as the liquid electrolyte is highly reactive producing huge amounts of heat. Phones are not sealed tight enough to cause an actual explosion, but the heat and gasses produced do emit violently.

No one has yet been able to manufacture hundreds of millions of anything with 100% perfection. There will be some defective batteries produced that will internally short out initiating an impressive chemical release of energy.

Samsung event had a manufacturing error that increased failure rate to high enough numbers to warrant a recall, recall.

Actually, i’m happily surprised at the low number of battery fires given the huge number of devices with Li Ion batteries. Not just Apple stuff.

Apple wants the phone back because it’s only chance they have of figuring out what initiated the failure. Minus evidence of a bullet hole or nail hammered through battery, the likelyhood you will get a new phone is very high.

Considering everyone in Chicago has a phone what is probability of getting shot vs. phone fire. Just look at number of each event in last year in Chicago.

 

[dkupras]

1. Where are the shards of the broken glass? - After the back burned it broke into pieces/shards
2. What was the phone doing at the time this happened? - Running normally
3. Were you using a wireless charger? Which one? - No wireless charger

It is unanimously understood that the phone broke. The members here are only trying to understand and help. The question is WHERE are the glass shards? To this, your response is that it broke into pieces. Where are the pieces? Oh, it broke into pieces.

Yes it was....how am I wrong when a phone battery literally burns the back?

Running normally is a start of an answer but a conspicuously vague one at that. Did you jailbreak it by any chance?

No jailbreak iOS 12.

Was it, by any chance, running normally near a kitchen stove? Hope you get the idea how incomplete the answer still is.

No incomplete answers but am liking the responses so it helps me...I handed it to Apple today

No wireless charger. Now that is an okay answer at last.

[doublepost=1548199667][/doublepost]

Most sense anyone has made so far in this thread.

Liquid Lithium Ion batteries are dangerous as the liquid electrolyte is highly reactive producing huge amounts of heat. Phones are not sealed tight enough to cause an actual explosion, but the heat and gasses produced do emit violently.

No one has yet been able to manufacture hundreds of millions of anything with 100% perfection. There will be some defective batteries produced that will internally short out initiating an impressive chemical release of energy.

Samsung event had a manufacturing error that increased failure rate to high enough numbers to warrant a recall, recall.

Actually, i’m happily surprised at the low number of battery fires given the huge number of devices with Li Ion batteries. Not just Apple stuff.

Apple wants the phone back because it’s only chance they have of figuring out what initiated the failure. Minus evidence of a bullet hole or nail hammered through battery, the likelyhood you will get a new phone is very high.

Considering everyone in Chicago has a phone what is probability of getting shot vs. phone fire. Just look at number of each event in last year in Chicago.

The likelyhood is very low considering this did not occur as my own fault. Very interesting how somebody could as these post portray "issue this on their own".
[doublepost=1548199729][/doublepost]

[doublepost=1548199667][/doublepost]

The likelyhood is very low considering this did not occur as my own fault. Very interesting how somebody could as these post portray "issue this on their own".

Apple sent it out and will get back to me....all information was sent. We'll see the outcome. Continue to keep updating as the status comes in.
[doublepost=1548200182][/doublepost]I appreciate everybody's feedback as this resolves but scratch my head when there are people who don't even operate on phones blaming that this was false. Hopefully it gets replaced, if not it stays as an archive. For any questions anybody doesn't think is answered right, I can continue to provide answers whether or not they agree or not. This forum has helped me resolve questions for years. For the ones who said my previous posts were to "get apple to pay" I beg to differ and kindly request to re-read my posts. I care for all of my Apple products. OCD? Absolutely that's why I came here. To be questioned as if I am going to pursue legality, that's a joke but it comes with the territory. Anyway hope to hear back asap! Thank you all!
[doublepost=1548200497][/doublepost]

You haven't answered what happened to the glass. It is missing in the picture which I take it to mean it was already damaged

I can re-iterate over and over, I could only handle the phone after the batter burned.
[doublepost=1548200570][/doublepost]

Just my own observation, but OP seems to have _a lot_ of problems with Apple products based off their thread history, either where they don’t seem to work properly or they’re defective for one reason or another. I’m not saying there’s any correlation to this specific thread and the battery imploding, but it is peculiar to see the trend with consistent issues the OP experiences with Apple products.

What problems aside from being cautious are there? All products defective have either been replaced or refunded.

 

[iApplereviews]

Have you heard back from Apple yet?

 

[dkupras]

Hi All - I was given a tracking number and its being looked at. It will either ship with a new one (I asked if they could provide specifics if any about what they were able to find) or I would have to buy another one. I did some additional research and found the odds of this happening are quite low. They were professional. Will update later in the week when I go back.

 

[dkupras]

iPhone was replaced and am happy. There weren't many specifics aside from it being looked into but in the end it worked out well. I've now placed a LifeProof case on it and hope this doesn't happen again.

 

[HEK]

Great to hear.

iPhone was replaced and am happy. There weren't many specifics aside from it being looked into but in the end it worked out well. I've now placed a LifeProof case on it and hope this doesn't happen again.

At least it wasn’t a Boeing 787 Dreamliner. They had two Li Ion battery’s catch fire within one week. Batteries part of the plane, not phones.

 

[dkupras]

This was a pain. I used to work for Continental way before they merged with United back in 2007 and was uber excited for the Boeing 787. Yes I've heard about their issues, seems to still be an issue. I've always been into Flying....my favorite now is the 777x. Thanks again all for the input and helpful feedback.

 

[0388631]

On the bright side, you aren't dead.

 

[dkupras]

Very true

 

[I7guy]

iPhone was replaced and am happy. There weren't many specifics aside from it being looked into but in the end it worked out well. I've now placed a LifeProof case on it and hope this doesn't happen again.

Good to hear. Li-ion battery fires are terrifying. You were unlucky. Apple made good and hopefully will research the issue and move forward with safer batteries.