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My Macbook Pro Burnt Me

jrs2090 said:
179366532_ba9620750b.jpg


There's my hand!

~JRS:D :D :D :D :D :D
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this is burnt?
 
david06 said:
That was me. I called back within an hour of picking the computer up from DHL to set up another repair ticket just so I could send it back again. (This was after a FULL HOUR on the phone just to get apple to authorize DHL to allow me to pick the computer up since I wasn't home when they attempted to deliver it.)

These people are morons. I called them and said "I have the CPU whine problem. It does NOT change based on display brightness and does change based on CPU utilization." The guy marks down "inverter whine" and they replace the inverter.

When I called to set up the second repair I didn't even try to play along with their troubleshooting exercises. I said "I want the logic board replaced" to the first CSR. He obviously didn't respond very helpfully to this so I said something to the effect of "I know you're being as helpful as you can, I appreciate it since I know you're trying to solve my issue, but you're following the exact same procedure that was followed last time when they didn't fix the issue. Transfer me to someone who can get the logic board replaced." After about 3 minutes on hold, I got transfered to a product specialist. It took a mere 30 seconds of explanation of the problem for him to say "I am putting on the ticket that the logic board needs replaced, and if the tech cares about his job, he will do it. I'm sorry the issue wasn't fixed the first time." People like that are who allow me to continue to have some faith in Apple's support.

If the tech couldn't be bothered to check whether his repair fixed the issue, what's the chance he's going to look for potential warranty violations on a completely unrelated area of the system?

I'm torn between keeping the MBP (I like OS X) or just getting it as fixed as I can and selling it to buy a Thinkpad T60. I am leaning towards the latter. At this point the loss I'd take on the system might be better than dealing with this crap. IBM/Lenovo support would never say that whining, burning, mooing, or any other childish, pyrotechnic, or cattle-like behaviors are "within spec" for a lapt--- err, notebook.
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here's something amusing along the lines of checking your work. the felt on my dvd drive came off on the bottom, and my cds were scraping along the case when i ejected them. i've only had my powerbook a couple months so i took it by the apple store and a genius set me up with a repair to replace the dvd drive. i fully explained to three people including the store manager what was going on, so i expected it to be fixed. i get the laptop back and i'm putting it in the sleeve and i look down and, woah. it's STILL THE SAME. it has a new dvd drive in it (i assume) but the felt is still missing. you can visually see it's not there. obviously whatever they did didn't fix the well documented and easy to see problem. so wtf? turns out the felt is attached to the bottom case, which i made sure of before i left the store this time. i had to sit and wait while they looked through the parts list and went back and got the part they thought it was and made 100% sure this would fix my problem.

how do you let something go that is so easy to see isn't fixed? did they just think i wouldn't notice? it's amazing how people like that stay in business.
 
f1sh3r said:
here's something amusing along the lines of checking your work. the felt on my dvd drive came off on the bottom, and my cds were scraping along the case when i ejected them. i've only had my powerbook a couple months so i took it by the apple store and a genius set me up with a repair to replace the dvd drive. i fully explained to three people including the store manager what was going on, so i expected it to be fixed. i get the laptop back and i'm putting it in the sleeve and i look down and, woah. it's STILL THE SAME. it has a new dvd drive in it (i assume) but the felt is still missing. you can visually see it's not there. obviously whatever they did didn't fix the well documented and easy to see problem. so wtf? turns out the felt is attached to the bottom case, which i made sure of before i left the store this time. i had to sit and wait while they looked through the parts list and went back and got the part they thought it was and made 100% sure this would fix my problem.

how do you let something go that is so easy to see isn't fixed? did they just think i wouldn't notice? it's amazing how people like that stay in business.
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it seems like the only way to deal with apple is to research the problems yourself extensively and escalate until you get someone who is willing to put exactly what you want done down on the ticket rather than "troubleshooting" (according to what the product specialist read back to me, my computer is going in with something to the effect of "replace logic board" rather than "fix the whine problem.")

seriously, thinkpads are looking better by the day.
 
david06 said:
it seems like the only way to deal with apple is to research the problems yourself extensively and escalate until you get someone who is willing to put exactly what you want done down on the ticket rather than "troubleshooting" (according to what the product specialist read back to me, my computer is going in with something to the effect of "replace logic board" rather than "fix the whine problem.")

seriously, thinkpads are looking better by the day.
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Unfortunately... they don't LOOK better :p

Aesthetics are everything sometimes ;)
 
That's why people say that the MAcBookPro is not lap-friendly. Heck, most mac laptops are rather hot. I was using my friend's G3 iBook and still my laps feel a couple of blisters on them, and dont ask about my balls.

When I get my MacBook, I will use a Breakfast Tray or something when there are no tables.
 
bbrosemer said:
most people who buy apple would never sue them, me included, now if my 360 burnt me that would be a different story...
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I would sue them in a second if I got burned. Who gives a crap if they are Apple. They deserve to be sued for creating a product that burns its customers. This will be a good one to tell the other laptop users.

LOL Macbooks burn its users! So fun to watch this forum to see all the problems with macs. All the fanboi's say they are so perfect. ROFL

I have a mac, and it over heats when I play a game. Thats a crappy product.
 
Is this just with the new SR ones? Or the c2d? I was thinking of upgrading in the spring (just so i can take advantage of my student discount one more time before i go into the real worl) to whatever the newer macbook pro c2d is as I only have a 2006 CD.

My CD in my sig gets warm, but never too hot to touch. The fans barely go on as well... atleast not to an audible amount. It's warm on my lap and will make me sweat, but never hurt or burn.... I can put my hands under it at the back for quite a while and only feel toasty, but never painful or anything... I am really confused with all those heat problems... Did this just happen after the C2Ds came out? If so.. that's something that should be fixed, but the more people who call them out on it the better.

Def call them and explain your problem. If anything you will be able to vent, let them realize the problem yet again and probably get something out of it... perhaps a computer that doesn't get THAT hot. Perhaps as them to look into the thermal paste issue with a replacement or something?
 
vascott said:
I would sue them in a second if I got burned. Who gives a crap if they are Apple. They deserve to be sued for creating a product that burns its customers. This will be a good one to tell the other laptop users.

LOL Macbooks burn its users! So fun to watch this forum to see all the problems with macs. All the fanboi's say they are so perfect. ROFL

I have a mac, and it over heats when I play a game. Thats a crappy product.
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Nice thread resurrection by the troll.... :rolleyes:
 
my compaq gave me 2nd degree burns, well not the notebook but the adapter a few months ago...however, Im not suing since it was my fault that i fell asleep with my leg on the adapter...however they should be somewhat responsible too
 
i have the same problem with mine....burned my legs after i transferred it from my laptop stand to my lap...instantly burned me, and the thing sometimes runs at 207-208 degrees.

i have been fighting with apple because it is my only computer for work and i need one at all times for the line of work i do.

here are the problems it has:
HEAT upwards of 207-208 degrees F
CPU whine
irratic sleep and waking problems
hard drive noises
case pitting due to heat
backlit keys dont work all the time
case separating (prolly due to heat)
my iSight has horizontal lines in it-way more grainy than others i have seen


and yet...apple wont replace the darn thing. so i use it....waiting to hopefully find a time when i can have it shipped off for a week and hopefully get it back in time for work...
 
Sounds Good said:
I'll never understand this. If Windows has something slightly negative about it, Mac users will bash, bash, bash it. But if a Mac has a problem, Mac users say "Suck it up."

I don't get it.
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What I don't get is what you are trying to say. I am a Windows and Mac user. I have never bashed windows, I am typing this on a PC I built a year ago. Please enlighten me. I don't see how a notebook getting hot is a problem. It is suppose to. Now if it blew up and caught on fire then that is a problem.

Also, I am pretty sure Apple does not call them laptops anymore cause they are getting too powerful which causes more heat. They state them as notebooks I believe for this very reason.
 
rhagen said:
. I don't see how a notebook getting hot is a problem. It is suppose to. Now if it blew up and caught on fire then that is a problem.
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a notebook can get hot....EXCESSIVE heat is the problem...dangerous heat
 
jrs2090 said:
Hey all,
I know that it's a known fact that Macbook Pro's get very hot, but recently my Macbook Pro actually burnt me! It burnt a patch of skin on my left hand at a spot right near the Macsafe Connector. It hurt like a mother. Does anyone have any suggestions as to how to prevent this injury in the future. I have the most recent update of 10.4.7 and this whole hotbook thing is not fun. I wanna have children still too!!!!!

Thanks,
JRS
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There is a reason these computers are no longer called "laptops". They are now "notebooks". Any logical person would move the computer if it was burning them, you can only blame yourself. Don't do it again, that's my suggestion to avoiding a burn.
 
For the life of me, I can't understand how the change of terms from "laptop" to "notebook" is enough to justify a burn on someone's HAND.

This sounds like a job for.... Captain Logic.
 
KristieMac said:
For the life of me, I can't understand how the change of terms from "laptop" to "notebook" is enough to justify a burn on someone's HAND.

This sounds like a job for.... Captain Logic.
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Well Apple specifically says not to use it on your lap for long periods at a time and it is not called a laptop. It is called a portable computer. It says nothing about sitting it on your body.
 
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