My MacBook stolen fron UPS van!

[toontra]

I've been waiting at home for 2 days for my new MacBook, which was due for delivery yesterday. After ringing UPS many times they now tell me it was stolen from a van yesterday and I should get in touch with Apple.

Thing is, yesterday afternoon a UPS van pulled up outside my house & sat there for 20 minutes. As it was driving off I managed to stop it & ask the driver if he had my package. He did a cartoon effort at pretending to look in the back then said there was nothing for me there. I asked him why he was parked outside my house (which is only accessible by an extremely devious one-way system) if he wasn't delivering. He said he was going to a house a couple of streets away - the thing is if he was going where he claimed he wouldn't have gone anywhere near my house. Also, why was he there for 20 minutes (it wasn't lunchtime).

UPS now say the van driver in question actually was "trying" to deliver my package - in other words, the driver was indeed lying. Why would he do that unless, as I strongly suspect, it was him who stole my MacBook.

I rang Apple - they say the will send another one once the receive confirmation from UPS - they can't say how long that will take and they can't say when or with who it will be sent with.

As I have already had to take 2 days off work waiting for this, and been messed around by their appointed carrier who have "lost" one MacBook already, I'm not happy about this.

 

[chaslam]

I've been waiting at home for 2 days for my new MacBook, which was due for delivery yesterday. After ringing UPS many times they now tell me it was stolen from a van yesterday and I should get in touch with Apple.

Thing is, yesterday afternoon a UPS van pulled up outside my house & sat there for 20 minutes. As it was driving off I managed to stop it & ask the driver if he had my package. He did a cartoon effort at pretending to look in the back then said there was nothing for me there. I asked him why he was parked outside my house (which is only accessible by an extremely devious one-way system) if he wasn't delivering. He said he was going to a house a couple of streets away - the thing is if he was going where he claimed he wouldn't have gone anywhere near my house. Also, why was he there for 20 minutes (it wasn't lunchtime).

UPS now say the van driver in question actually was "trying" to deliver my package - in other words, the driver was indeed lying. Why would he do that unless, as I strongly suspect, it was him who stole my MacBook.

I rang Apple - they say the will send another one once the receive confirmation from UPS - they can't say how long that will take and they can't say when or with who it will be sent with.

As I have already had to take 2 days off work waiting for this, and been messed around by their appointed carrier who have "lost" one MacBook already, I'm not happy about this.

Thats REALLY bad. I would ring UPS and say that you have had to take the time off work, and you want to be compensated for it. If it were me, I would be furious.

Let UPS know how angry you are about this as this really isnt on. They should at least give you some compensation as it was obvious that it was their driver that stole it.

 

[Mustafa]

Report it to the police.

 

[bearbo]

I've been waiting at home for 2 days for my new MacBook, which was due for delivery yesterday. After ringing UPS many times they now tell me it was stolen from a van yesterday and I should get in touch with Apple.

Thing is, yesterday afternoon a UPS van pulled up outside my house & sat there for 20 minutes. As it was driving off I managed to stop it & ask the driver if he had my package. He did a cartoon effort at pretending to look in the back then said there was nothing for me there. I asked him why he was parked outside my house (which is only accessible by an extremely devious one-way system) if he wasn't delivering. He said he was going to a house a couple of streets away - the thing is if he was going where he claimed he wouldn't have gone anywhere near my house. Also, why was he there for 20 minutes (it wasn't lunchtime).

UPS now say the van driver in question actually was "trying" to deliver my package - in other words, the driver was indeed lying. Why would he do that unless, as I strongly suspect, it was him who stole my MacBook.

I rang Apple - they say the will send another one once the receive confirmation from UPS - they can't say how long that will take and they can't say when or with who it will be sent with.

As I have already had to take 2 days off work waiting for this, and been messed around by their appointed carrier who have "lost" one MacBook already, I'm not happy about this.

the guy was probably trying to find it... and he was probably not supposed to tell you that your package was stolen... like it's his superior's role of doing so, because he wont know how to handle your rage

 

[akadmon]

I think you are being paranoid about the driver's role in the loss of your MB. I suspect he did lie about why he was parked in front of your house for 20 minutes. Probably spent 10 minutes rummaging through the rest of the packages looking for yours, then another 10 minutes checking back with the warehouse. He should have told you right there and then your package was missing. It makes no sense at all that he would risk losing his job for a lousy $1500 laptop!

 

[kalisphoenix]

It makes no sense at all that he would risk losing his job for a lousy $1500 laptop!

LOL.

 

[toontra]

the guy was probably trying to find it... and he was probably not supposed to tell you that your package was stolen... like it's his superior's role of doing so, because he wont know how to handle your rage

Yes, that's certainly a possibility. Either way, it looks like someone at UPS had it away. As you say, maybe someone in the depot scanned it in the morning & logged it onto the van but slipped it away somewhere, but then they would have to get it out of the depot. It seemed more likely to me that the driver was spending that 20 minutes examining the contents & deciding on where to drop it off - he was on his mobile to a friend when I stopped him (whilst driving!).

 

[crazycat]

That really sucks man, i hope you get a replacement sooner then later.

 

[KipCoon]

I've had a Sidekick 2 stolen through UPS, and a set of boots I needed for Police Academy (Some very nice 5.11's)

I *REALLY* do not trust them anymore with anything. Both items were in mid transit and then gone, packages found empty.

Sorry to hear about you're predicament..

 

[phungy]

I'm guessing this is the 'Free shipping' Apple offers. Has everyone received their MB/MBP via UPS?

Sorry to hear man, I guess that's what Brown can do for you.
I'm sure you'll get a new Mac, just the waiting part is killer.

 

[pianoman]

it's stories like this that make me glad i get my Apple stuff from the brick-and-mortar stores and not online. then again, ordering online sometimes has its benefits.

hope it all works out in the end, toontra.

 

[Sdashiki]

ive heard stories from within shipping companies that there is shrinkage and loss or damage to items from purposeful acts by employees.

not drivers but the warehouse people, as the driver is ultimately the one responsible for everything on his truck. a warehouse person touches hundreds of packages but has no responsibility for it.

now when you ship literally millions of packages, and maybe 1, 2 or 3 get stolen, its not a HUGE deal.

when its YOUR package that was stolen, it is of course a big deal.

 

[jeremy.king]

You got it all wrong.

Your MB was most likely taken by a warehouse worker. The driver most likely couldn't tell you that it was stolen, because companies have protocols and procedures to follow and those are designed to shelter (and protect) the delivery drivers. You would be surprised how common this really is - I'll just say I knew a few UPS employees in the past.

Since Apple was the SHIPPER, its on them to make a claim on the "lost" package - you really have no rights with respect to UPS. You can pressure Apple to resend a new laptop.

This crap happens, no matter what shipping company is used. A few bad apples (no pun intended) can really ruin a company's reputation.

 

[CDailey]

Wow, that sucks toontra. I hope you get your MB soon!

 

[livingfortoday]

Dang, that's terrible, I'm sorry. I just had UPS deliver a package of mine to a building a few houses down from me yesterday, so I know how poor their service can be. Good luck, and here's hoping the old one shows up the same day your replacement does!

 

[toontra]

Well, Apple have said a new one is on it's way, but could take up to 5 days. They call this the Priority 1 service, and they can't tell me AM or PM so it means another day off work (at least)! I wouldn't like to be on the receiving end of the Priority 5.

UPS say they have a Before 9am service for rush jobs, but their contract with Apple prevents them from using it. Some Priority 1 Apple!

I hope whoever nicked it has a whole load of dead pixels and a dodgy logic board (& tries to get it fixed under warranty)!

 

[theBB]

Another problem is that carriers only lose the shipping fee if something gets stolen, so they have almost no incentive to root out the thieves, as long as they steal things only every now and then.

 

[Mustafa]

Just report it to the police and let them get to the bottom of it.

If nothing else it might shake UPS into more activity.

 

[topgun072003]

call apple and if they already know that UPS lost your first one get them to one day the second one...They'll do it.

 

[toontra]

call apple and if they already know that UPS lost your first one get them to one day the second one...They'll do it.

Well, I was quite insistent that I wanted the replacement as soon as possible but they say the quickest they can do is the "Priority 1" 4 day service. I don't understand this - every delivery company I know in the UK does a next-day service, even overnight & delivery before 9am. Apple just won't pay for this apparently! So on the one hand they say they are sympathetic and apologise, but are not actually prepared to pay a bit extra to do anything about it.

 

[deadpixels]

Well, I was quite insistent that I wanted the replacement as soon as possible but they say the quickest they can do is the "Priority 1" 4 day service. I don't understand this - every delivery company I know in the UK does a next-day service, even overnight & delivery before 9am. Apple just won't pay for this apparently! So on the one hand they say they are sympathetic and apologise, but are not actually prepared to pay a bit extra to do anything about it.

well, technically it's not apple fault that your laptop got stolen, and maybe the machines are still coming form the far east so four days isn't that bad, is your machine CTO?? btw you shouldn't accuse anyone of anything without any proof

 

[toontra]

well, technically it's not apple fault that your laptop got stolen, and maybe the machines are still coming form the far east so four days isn't that bad, is your machine CTO?? btw you shouldn't accuse anyone of anything without any proof

Well, it's UPS who are saying it was stolen when it was out for delivery, not me. As to who stole it......

Although it's not Apple's fault, it is their responsibility as they freely admitted to me. They choose their couriers and their contract specifies the type of service the courier can use - in Apple's case they refuse to use the rapid delivery service the courier offers.

 

[Ish]

Sorry to hear that toontra. Even worse when the van was outside your house and you thought it was arriving any moment.

 

[KipCoon]

Well, I was quite insistent that I wanted the replacement as soon as possible but they say the quickest they can do is the "Priority 1" 4 day service. I don't understand this - every delivery company I know in the UK does a next-day service, even overnight & delivery before 9am. Apple just won't pay for this apparently! So on the one hand they say they are sympathetic and apologise, but are not actually prepared to pay a bit extra to do anything about it.

Thats a load of bs...

Rommates MBP wasn't arriving when he was originally told it was going too (the ship date was constantly changing)

He called Apple, and after a good talk, they OVERNIGHTED one straight from China

Even that surprised me...

 

[dops7107]

I wonder where OP stands on getting some form of compensation for having to wait at home? I always try to get stuff delivered at work, where we always get lots of courier deliveries, but I accept this is probably not always possible and some employers could take a dim view of it.

Look ou ton eBay for a suspiciously unopened MBP...