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New guys: Dead-pixel count?
- Thread starter Trepex
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That explains why I wasn't seeing any mention of it on new Asus models. According to that site, it only applies to a few select models (Asus W1, V6 and M6). I've noticed that it doesn't seem to apply to many of the new models, and even some popular Asus models like the A8J, G1, etc.). I can't even find the W1 for sale, as its been supplanted by the W2 and W3.
The V1J looks like the only one I can find that is still currently for sale with a Zero Bright Dot guaranteed display.
And note that it is a "Zero Bright Dot" pixel policy; it doesn't cover dead pixels, only stuck pixels.
So basically, Asus offers this on two obsolete models and one model that is soon to be replaced (the V1), which may or may not have it either.
I suspect that for Asus the ZBD guarantee didn't turn out to be practical either.
-Zadillo
I've gotten a replacement (on a previous-gen MBP) for a single dead pixel before, in store, no restocking fee. You have to be willing to be firm, though. In my situation, I appealed to the Genius's own enthusiasm for the product. A lot of these guys use their company's products, too, and love them the same way we do. I very nicely asked him, with a smile, how he would react, being an Apple employee, to a dead pixel right out of the box after spending so much money for a premium product. He had to admit that he wouldn't be happy about it.
He DIDN'T admit that he would force the issue if it were him, but I already had the leverage I needed to carry the argument to a favorable conclusion. After a careful selection of words and voice tone, I walked out with a brand new machine.
No silly! I was trying to ignore the obvious and then he posted that, bursting my bubble
yup, it's all up to the customer to come up with the solution to the problem. be persistant but don't be a butthead.
Hrmm, so has anyone actually failed to get Apple to replace a machine with a single dead or stuck pixel no matter how firm they were?
if I'm not mistaken the Education discount is applicable to online orders only, then the complication of a dead pixel becomes a royal pain the arse but, as noted, appeal to their common sense and enthusiasm about a product and I'm sure a satisfactory solution can be achieved...its just harder to do over the phone. If you buy direct through apple I'm assuming any approved apple retail center would accept duff machines and exchange with 100% working ones...or no..?
One side of the arguement is the distance buying. I believe there's a 14 day money back, no Q's asked for online orders from pretty much anywhere, 7 at the very least, due to the fact you couldn't check the product out at the store [let alone blasted a huge hole in your wallet you'd expect it to be nigh on perfect!]
One side of the arguement is the distance buying. I believe there's a 14 day money back, no Q's asked for online orders from pretty much anywhere, 7 at the very least, due to the fact you couldn't check the product out at the store [let alone blasted a huge hole in your wallet you'd expect it to be nigh on perfect!]
The education discount is available at physical Apple Stores as well.
There is a 14 day return policy (at least in the US; a Canadian friend pointed out to me that in the Apple Store Canada it says all sales final unless the machine is defective or DOA), but it says there's a 10% restocking fee unless it's defective.
My 17" MBP with High-Res display has ZERO dead pixels and ZERO stuck pixels! I'm thrilled! And the screen is gorgeous too.
Zero here. Plus, they mysteriously gave me the 256 VRAM model when I ordered the 1999 (paid 1799 with student discount) so I'm definitely not complaining. The display also seems to close more evenly and flush than previous MBPs and PowerBooks have.
It's funny. Stuck pixels only really upset me for the first month or so. I was almost happy to hear Apple doesn't make it easy to exchange - it'll make it easier for me to just suck it up and accept it
Dead pixels never seem to bother me, it's just those glowing coloured ones.
I noticed, for the first time yesterday, a stuck red pixel in the top right and a stuck green in the bottom left of my Dell 24" screen. It's over 1year old now though and I love it to death, but I still forgot about it almost instantly.
I think it's just like getting that first scratch on a new car (or MBP!!) - it never really affects you that much but it's hard to swallow
Dead pixels never seem to bother me, it's just those glowing coloured ones.
I noticed, for the first time yesterday, a stuck red pixel in the top right and a stuck green in the bottom left of my Dell 24" screen. It's over 1year old now though and I love it to death, but I still forgot about it almost instantly.
I think it's just like getting that first scratch on a new car (or MBP!!) - it never really affects you that much but it's hard to swallow
@ Trepex -- SO TRUE! I've had a stuck pixel on a five-year-old computer with a High-Res display for the past three years. It's so small that it is literally invisible unless I force myself to find it. No effect whatsoever on my use, but just knowing it's there kills me. But the good news is that I have thoroughly inspected my brand new MBP and have found no flaws at all (case, screen, keyboard, etc.)! That's always a good feeling.
Lucky duck! I hope mine and the GF's are the same when we check them out after work today. Ahhhh the agonizing wait is in full swing. At least I work 7-3
Replaced a glossy w/ a dead pixel for a matte with a stuck red pixel.
They said they'd only do one swap for me, and gave me a hard time about it when I did that one.
They said they'd only do one swap for me, and gave me a hard time about it when I did that one.
Replaced a glossy w/ a dead pixel for a matte with a stuck red pixel.
They said they'd only do one swap for me, and gave me a hard time about it when I did that one.
Sorry to hear that, but at least stuck pixels can sometimes be fixed.
