New iPad Pro 12.9" (2018) Review

[DragonX]

I didn’t get a reply from Tim or Phil Schiller, the person who contacted me was called Shane Barton from Executive Relations. I have explained it a number of different times, in a couple of threads.

From my personal experience writing to Tim Cook and Phil Schiller maybe a hit or miss, all they do is pass on the case to their respective juniors to handle it. There is no way you are going to get a reply from Tim Cook personally !! Been there Done that !!

I will never believe any stories about writing to Apple executives and receiving any kind of an answer - or help - until I see any proofs. And I haven’t seen even a single one.

On my job I have a long experience of cold calls, it usually never works this way.

You guys only have statements, you don’t demonstrate any evidences. Statement is not a proof, evidence is. You don’t have proofs.

 

[JBGoode]

I will never believe any stories about writing to Apple executives and receiving any kind of an answer - or help - until I see any proofs. And I haven’t seen even a single one.

On my job I have a long experience of cold calls, it usually never works this way.

You guys only have statements, you don’t demonstrate any evidences. Statement is not a proof, evidence is. You don’t have proofs.

You must not get how it works. When someone emails the CEO of my company, there are people that read them all and send them to the appropriate department for a reply. I would have no reason to disbelieve the above example and no reason to think Apple doesn’t do the same. It’s called providing customer service. In the above example, “Shane from Executive Relations” is an $18/hour cubicle jockey who probably has scripted replies for various scenarios and can escalate to others if necessary. And he’s probably wearing khakis.

 

[Dave245]

I will never believe any stories about writing to Apple executives and receiving any kind of an answer - or help - until I see any proofs. And I haven’t seen even a single one.

On my job I have a long experience of cold calls, it usually never works this way.

You guys only have statements, you don’t demonstrate any evidences. Statement is not a proof, evidence is. You don’t have proofs.

You obviously haven’t seen my posts in the other thread and the email I got from the executive relations guy. I don’t care if you believe me or not, you asked the question I gave you the email address. Just because you didn’t get anything back from anyone doesn’t mean people don’t.

The emails are proof by the way.
[doublepost=1550775582][/doublepost]

You must not get how it works. When someone emails the CEO of my company, there are people that read them all and send them to the appropriate department for a reply. I would have no reason to disbelieve the above example and no reason to think Apple doesn’t do the same. It’s called providing customer service. In the above example, “Shane from Executive Relations” is an $18/hour cubicle jockey who probably has scripted replies for various scenarios.

Executive relations are the ones who deal with the issues, after I spoke with Apple Care people who wanted to charge me over £500 for an out of warranty repair on the 2017 iPad Pro, I sent a polite but straight to the point email to Tim Cook and Phil Schiller. I didn’t think anything of it to be honest, I was really disappointed and annoyed at Apple.

I received a phone call but I was already on the phone at the time and so Shane Barton left a message saying who he was, he wanted me to call back. The next day he called me and we spoke, I explained what had happened and why I sent the email, anyway to cut a long story short I got a new iPad Pro 2017, it wasn’t the new 2018 one or anying like that. I wasn’t expecting it, all I wanted was not to be charged a high amount for a repair on a product that was on about 15 months old.

Phil Schiller nor Tim Cook emailed me, it was a member of Apples Executive relations team that did. I’m sure there are other examples of this somewhere online, there is no way that I’m the only one.

The guy above is doubting the whole thing just because he didn’t get a reply, he asked me if it worked and for the email addresses I gave them. Simple.

 

[DragonX]

You obviously haven’t seen my posts in the other thread and the email I got from the executive relations guy. I don’t care if you believe me or not, you asked the question I gave you the email address. Just because you didn’t get anything back from anyone doesn’t mean people don’t.

The emails are proof by the way.
[doublepost=1550775582][/doublepost]
.

Where? I couldn't find even a single one.

 

[Dave245]

Where? I couldn't find even a single one.

https://forums.macrumors.com/threads/defective-2017-ipad-pro.2159222/

https://forums.macrumors.com/threads/who-actually-is-the-12-macbook-for.2035477/page-35

Both threads where this is mentioned and screenshots are provided. I don’t get why you are so bothered by this, you wanted the email address I gave them to you, now because you didn’t get anything back you seem to fixated on calling anyone who had a positive outcome a liar.

 

[DragonX]

https://forums.macrumors.com/threads/defective-2017-ipad-pro.2159222/

https://forums.macrumors.com/threads/who-actually-is-the-12-macbook-for.2035477/page-35

Both threads where this is mentioned and screenshots are provided. I don’t get why you are so bothered by this, you wanted the email address I gave them to you, now because you didn’t get anything back you seem to fixated on calling anyone who had a positive outcome a liar.

Thank you! Now I see what you were saying.

I don't want to get further in this conversation really and I don't call you a liar. Unfortunately I can't see, for myself personally, how a picture on the Internet (even if it looks like a screenshot of something) can prove anything. For me personally, your story is hardly believable. It's not that you're a liar. It's all me here not believing in your story. I just can't do it without a hard proof. And I totally respect your privacy and the fact that you will never give me any hard proof. I'm ok with it.

 

[NightWingz]

You missed out the iPad's big advantage ;

Stability

When your mac crashes big time , have fun typing in loads of weird unix commands and still get nowhere ( i know i did - not )

On your iPad just turn off and restart !

I wish this was true. I bought the 1TB iPad Pro with keyboard and pencil.
I thought I was set for the next 18 months.

I am now encountering the irresponsive screen issue and am unable to resolve it.
It is so frustrating that Apple couldn’t get something as basic as user input right. (Like the new keyboard on MacBook)
My MacBook Pro 2013 has been running flawlessly till now.

I used to think iOS was more stable too, due to less complex OS.
In recent years, i am no longer so sure about the STABILITY advantage anymore.

If they can’t even get basic user input and small bug fixes right, how can we trust them with driverless car and the such?

Sincerely,
A guy who always gets labeled as Apple Sheep in my social circles

 

[RevTEG]

Where I disagree with the OP is when they said, if someone thinks an iPad can replace a laptop then they didn’t really need a laptop to start with. I disagree with this, many if not the majority of people are not computer power users. I haven’t seen the research but I think it’s safe to say that the majority of computer users do not have complex computing needs. Which it seems Apple has realized and is making tech geared toward the majority need. Admittedly I could be wrong in my assessment.

The iPad has excelled at meeting my needs. As a researcher and presenter, I can use the iPad to accomplish these tasks very effectively. My books are not mostly all digital which allows me to carry them with me. PDF’s are easy to read and annotate. My go to study program as an excellent app, replacing my need to have a physical library. I literally donated almost 5,000 research books to a ministerial library. Adding unlimited LTE and a keyboard has increased my productivity. I’m no longer stuck in a traditional office or library. Being able to present and store past presentations on one easy to carry device that’s always connected to the internet is great.

I haven’t used or owned a mouse in around 18 years. My three kids have never owned a mouse. They either use iPads or the trackpad on their Macs. So even not having mouse support isn’t a huge deal. Should it be an option? Sure. Maybe some things could be turned on or off in settings. Options are good to have. I do think we are transitioning into touch more than mouse. Generations have always struggled with some changes.

 

[DragonX]

I haven’t used or owned a mouse in around 18 years. My three kids have never owned a mouse. They either use iPads or the trackpad on their Macs. So even not having mouse support isn’t a huge deal. Should it be an option? Sure. Maybe some things could be turned on or off in settings. Options are good to have. I do think we are transitioning into touch more than mouse. Generations have always struggled with some changes.

Trackpad is a whole different story comparing to touch screen. Trackpad is a very precise input device, while touch screen is not. (If it even worked - now more and more iPad owners including myself are struggling with unresponsive touch screen problems).
On the other hand I'm not a big fan of bringing mouse to the iPad, I do believe that touch screen is a way to go for this device - but still it doesn't make it a laptop replacement. iPad is (for me was) a fine device on its own.