Scroll down a little and read the part about phabletsSomewhat confusingly, yesterday from the same organisation:
– ACSI Telecom Report Shows Competitive Industries Have Higher Customer Satisfaction American Customer Satisfaction Index
ACSI data on smartphone models shows that bigger is better when it comes to customer satisfaction. Samsung’s “phablet” Galaxy Note5 gets the top mark at 86, besting Apple’s iPhone 6s Plus at 85. The largest-screen iPhones do better than the smaller models of the same generation. Nearly all of the top-rated smartphones in the study are made by Apple or Samsung, with Motorola’s Moto G as the lone exception.
https://www.theacsi.org/news-and-re...ss-2016/press-release-telecommunications-2016