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iPad Pro Odd mail fetch bug on new iPad

ThatSomeone

ThatSomeone

macrumors 6502
Original poster
Jan 9, 2016
327
73
Here, where else?
Hello everyone, I hope your sunday is great so far!
I bought myself a new iPad Pro 9.7" barely 2 weeks ago. So far I'm pretty satisfied by it, but I've discovered a rather annoying bug with fetching mails..

I noticed shortly after my purchase that the mail wasen't being fetched automaticly and I had to open the mail app every single time in order to check for new mails. After trying rebooting a few times, a hard reset and following Apple's troubleshooting for mail without result, I decided to switch around the settings and then switch them back to normal, and to my surprise it solved it! But now after a few days of normal fetching, the problem has occured once again and my previously mentioned solution doesn't help anymore..

I don't belive this is account related as I have 3 different accounts linked with 2 different providers and NONE of them fetch correctly.. :(

Does anyone else reconize this behaviour?
Thanks!
 
ThatSomeone said:
Hello everyone, I hope your sunday is great so far!
I bought myself a new iPad Pro 9.7" barely 2 weeks ago. So far I'm pretty satisfied by it, but I've discovered a rather annoying bug with fetching mails..

I noticed shortly after my purchase that the mail wasen't being fetched automaticly and I had to open the mail app every single time in order to check for new mails. After trying rebooting a few times, a hard reset and following Apple's troubleshooting for mail without result, I decided to switch around the settings and then switch them back to normal, and to my surprise it solved it! But now after a few days of normal fetching, the problem has occured once again and my previously mentioned solution doesn't help anymore..

I don't belive this is account related as I have 3 different accounts linked with 2 different providers and NONE of them fetch correctly.. :(

Does anyone else reconize this behaviour?
Thanks!
Click to expand...
Do you have push email setup in settings or is it set to fetch. If it is set to push the email, then your account is probably not happy with email honestly I gave up on built in mail app I would switch to outlook app works perfectly with multiple accounts from exchange to gmail and everything in between and you can add document accounts like google drive or Dropbox so that you can easily attach files when sending emails right from the app.
 
gobikerider said:
Do you have push email setup in settings or is it set to fetch. If it is set to push the email, then your account is probably not happy with email honestly I gave up on built in mail app I would switch to outlook app works perfectly with multiple accounts from exchange to gmail and everything in between and you can add document accounts like google drive or Dropbox so that you can easily attach files when sending emails right from the app.
Click to expand...

One of them is set to push, and that's the iCloud one. The other 2 are Gmail accounts set to fetch since Gmail no longer supports push(I'd probably stick to fetch even if they added it again). My old Air never did this and my iPhone 6 has no issues at all...
 
ThatSomeone said:
One of them is set to push, and that's the iCloud one. The other 2 are Gmail accounts set to fetch since Gmail no longer supports push(I'd probably stick to fetch even if they added it again). My old Air never did this and my iPhone 6 has no issues at all...
Click to expand...
Gmail has no problem with push on the mail app.
 
Glad to see I am not the only one. I started this thread about the exact same problem at:https://forums.macrumors.com/threads/fetching-mail-problem.1965726/

I have never had this problem and always used fetch every 15 minutes on my email account for years and until I got my iPad Pro unit never seen this. When I wake in the AM and check mail it will say mail not check since yesterday!

This problem can not be widespread as it seem to affect only a few of us. My previous post got little help or suggestions so I will be watching here. I have deleted my email account and re-entered it several times.

Just seem my iPad Pro will not fetch every 15 minutes like my previous iPads and it is really weird that BOTH of my iPPro units are failing to do it and one was set up as new.

Crazy!
 
Newtons Apple said:
Glad to see I am not the only one. I started this thread about the exact same problem at:https://forums.macrumors.com/threads/fetching-mail-problem.1965726/

I have never had this problem and always used fetch every 15 minutes on my email account for years and until I got my iPad Pro unit never seen this. When I wake in the AM and check mail it will say mail not check since yesterday!

This problem can not be widespread as it seem to affect only a few of us. My previous post got little help or suggestions so I will be watching here. I have deleted my email account and re-entered it several times.

Just seem my iPad Pro will not fetch every 15 minutes like my previous iPads and it is really weird that BOTH of my iPPro units are failing to do it and one was set up as new.

Crazy!
Click to expand...

It sure is weird! Believe it or not, but it started to fetch again barely 2 hours ago:confused:
I'll see if it makes it through the night. Interesting to hear that deleting and re-adding the accounts plus restoring doesn't help, then I could cross them off my list of last-resort-troubleshooting. I've actually submitted a bug report about this 2 months back when I noticed my phone did the same.. Although it didn't want to fetch AT ALL until I rebooted it, luckily I haven't seen it the past weeks. I actually just had a look and the report is still marked as "Open".. I've also reported it when I spoke with AppleCare regarding it. It MAY be widespread as some people either don't contribute to these threads, or they don't bother looking it up at all.

Another thing that's not related to the mail issue, is that I've had quite a lot of other problems with the new iPad since I got it. I NEVER experienced these many when I last got my Air back in the iOS 7 days, if any at all... It's a pretty long list, but for example today I went to the Apple Store to buy a Smart Cover for it. And on my old Air I used to have a problem that occurred immediately after updating to iOS 9, was that the lock sound was cut off 3/4 times I locked it with the Smart Cover. And even with this new device it's STILL occurring even after the upgrade! I really don't like the direction Apple is heading...
 
ThatSomeone said:
It sure is weird! Believe it or not, but it started to fetch again barely 2 hours ago:confused:
I'll see if it makes it through the night. Interesting to hear that deleting and re-adding the accounts plus restoring doesn't help, then I could cross them off my list of last-resort-troubleshooting. I've actually submitted a bug report about this 2 months back when I noticed my phone did the same.. Although it didn't want to fetch AT ALL until I rebooted it, luckily I haven't seen it the past weeks. I actually just had a look and the report is still marked as "Open".. I've also reported it when I spoke with AppleCare regarding it. It MAY be widespread as some people either don't contribute to these threads, or they don't bother looking it up at all.

Another thing that's not related to the mail issue, is that I've had quite a lot of other problems with the new iPad since I got it. I NEVER experienced these many when I last got my Air back in the iOS 7 days, if any at all... It's a pretty long list, but for example today I went to the Apple Store to buy a Smart Cover for it. And on my old Air I used to have a problem that occurred immediately after updating to iOS 9, was that the lock sound was cut off 3/4 times I locked it with the Smart Cover. And even with this new device it's STILL occurring even after the upgrade! I really don't like the direction Apple is heading...
Click to expand...

Funny you should mention your iPhone but my 6S+ has the same email fetch problem from time to time and never had it prior to my iPad Pro ownership. This is really freaking crazy when you think about it. How could BOTH of my iPad Pro 9.7 have a fetch problem and how could it, on occasion, do this to my phone.

Strange indeed.
 
Newtons Apple said:
Funny you should mention your iPhone but my 6S+ has the same email fetch problem from time to time and never had it prior to my iPad Pro ownership. This is really freaking crazy when you think about it. How could BOTH of my iPad Pro 9.7 have a fetch problem and how could it, on occasion, do this to my phone.

Strange indeed.
Click to expand...

Yeah this is really REALLY strange... It HAS to be a iOS bug, presumably introduced in 9.2.1. I'm thinking about submitting another bug report or calling the support again tomorrow. It'd be really interesting to see what causes this..
 
ThatSomeone said:
Yeah this is really REALLY strange... It HAS to be a iOS bug, presumably introduced in 9.2.1. I'm thinking about submitting another bug report or calling the support again tomorrow. It'd be really interesting to see what causes this..
Click to expand...

If it were a bug we should be seeing others with the same problem but are not. I thought it was just me until my 9.7 did it when started as new with no backup.

Anyway best of luck to both of us.
 
Newtons Apple said:
If it were a bug we should be seeing others with the same problem but are not. I thought it was just me until my 9.7 did it when started as new with no backup.

Anyway best of luck to both of us.
Click to expand...

It's just so strange that only a few of us are affected... Hopefully the next iOS version makes the new 9.7" more compatible with iOS since I've seen other issues with it after the launch. I found this aswell, but it's pretty hard to search around the Apple Discussions since it doesn't list new post to 'old' threads. I'll submit another bug report later on today, I'd suggest you and everyone else with this issue to do the same for increased chance of the engineers to notice it. And the we can only hope for it to be fixed..
 
ThatSomeone said:
It's just so strange that only a few of us are affected... Hopefully the next iOS version makes the new 9.7" more compatible with iOS since I've seen other issues with it after the launch. I found this aswell, but it's pretty hard to search around the Apple Discussions since it doesn't list new post to 'old' threads. I'll submit another bug report later on today, I'd suggest you and everyone else with this issue to do the same for increased chance of the engineers to notice it. And the we can only hope for it to be fixed..
Click to expand...

I files a bug report yesterday. Will likely do it again today.
 
gobikerider said:
Push should work normally in the iOS Mail app with a gmail account it has for me and I only stopped using it a month ago.
Click to expand...

Gmail only had push if you had it setup as a Microsoft Exchange account, which only currently works with Google Apps accounts now. Gmail has never had native Push with the iOS app. To get native Gmail push, you need to use the Gmail or Inbox App.
 
dumastudetto said:
This is why I use iCloud mail. It just works across all my devices.
Click to expand...

The problem is not the mail provider, sometimes both of my iPPro 9.7 just quit fetching mail. I regularly wake in the morning to check mail and at the bottom it will say something like "mail last checked at 9:30pm yesterday"!

One iPad was set up as new and the other was restored from my previous iPad Air 2.

To this date they fail to fetch every 15 minutes like they are set to do.
 
Newtons Apple said:
The problem is not the mail provider, sometimes both of my iPPro 9.7 just quit fetching mail. I regularly wake in the morning to check mail and at the bottom it will say something like "mail last checked at 9:30pm yesterday"!

One iPad was set up as new and the other was restored from my previous iPad Air 2.

To this date they fail to fetch every 15 minutes like they are set to do.
Click to expand...

Indeed. Mine has gone even weirder now, it stops and starts to fetch automatically even more frequently now, but most of the time it refuses. And no response to the bug report either... This needs to be fixed ASAP, I'm missing a lot of important mails..
 
I have outlook as my email provider..I notice sometimes it doesn't say I have new mail right away, sometimes it does..the weird thing is(I even noticed this with my iPad Air 2) is that when I go into edit to search for a particular set of emails sometimes the mail app will go gray and I have t close out the app and open it again for me to be able to work with it again
 
lakerchick4life said:
I have outlook as my email provider..I notice sometimes it doesn't say I have new mail right away, sometimes it does..the weird thing is(I even noticed this with my iPad Air 2) is that when I go into edit to search for a particular set of emails sometimes the mail app will go gray and I have t close out the app and open it again for me to be able to work with it again
Click to expand...

That doesn't sound good... I've never experienced it before though.
 
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