Hi Ladies and Gents,
I was also scammed by these recently but I will explain my full story first.
A good friend of mine was moving abroad to help with education in a 3rd world country. I bought his 5c off him as he wouldn't need it and wanted the cash to help fund his fees. Ive known this guy a hell of along time and he is not the type of person who would rip anyone off. So ive had the phone a few months, all working great and one day I decided to restore the phone so it would be in factory condition. I did a full device erase using recovery mode as I wanted the phone to be fully factory unlocked...anyway it restores no problems, I then go through set up and low and behold hit by an activation screen. I did research on how to get it removed etc.. and only he can do it or if I have proof of purchase from the retailer it was bought from. whilst researching officialicloudunlock.co.uk kept coming up in searches and I ignored them at first, but needed the phone like asap. I know I wouldn't be in contact for sometime with my friend as hes 6 months in his 2 year help. I decided to look into the officialicloudunlock website and read everything, read all the reviews and did a little research on them and al seemed positive. so I thought what the hell £19.99. well after a week of placing my order I had no contact so I sent an email asking if everything was ok this is ther reply:
As stated on the website before purchase, it is not always possible to remove the Activation Locks on iDevices which iCloud accounts are in Apple's blacklisted database using our Clean service.***
There is some good news though as there will be a premium service ( at no extra cost) coming in the next couple of weeks which can unlock this device, you will be informed when it is available and your device submitted without the need to do anything else.
As we have already prepared your unlock and incurred the unlocking charge, we cannot issue a card refund for handsets which are rejected in such circumstances as per terms and conditions.
*** This can be verified by taking your device to any Apple store and asking for a sub server report( it can take up to a week and you will need to leave your device with them ) please make sure you take original proof of purchase for the device as if not they are legally allowed to retain your device as it is blacklisted which is obviously not what you want.
Tom
Managing Director
The iCloud unlocking team
I ran the imei checks and all came back good and clean except the find my phone status was on. so I asked for more info into what this blacklist was. I got no response, that was a month ago. Today i went on other review sites for this scam company and low and behold i was hit by a lot of negative (after i changed filters) so i thought right i will send an email to them:
Hi,
On the 31st March 2016 I placed an order for icloud removal service, order #2616. A week later I received an email saying device is rejected due to it being blacklisted.
I replied to the device rejection email asking for more information. I am yet to receive this information. I enquired to apple regarding a sub server report and they said they can't do that.
You also said I won't get a refund as it states that in your terms and condition that if a device is blacklisted you won't refund. You also mentioned a premium service that I'd be entered in 2 weeks after the last email.
I have had no updates from yourselves.
My device is not lost nor is it stolen, it has an activation screen on. Your website said it could remove the icloud lock.
I require more information and proof of the blacklist in which you stated and information as to why it's blacklisted if possible. I have been investigating and have concerns regarding your trading ways after reading lots of negative reviews stating that people have paid and have not received the service or a refund.
On the 10th of may 2016 I will contact my debit card issuer to submit a reversal form, along with this email (time stamped) and all other forms of communication we have had inc a copy of your terms and conditions as proof that I have done all that I can to resolve this and several examples of reviews. Furthermore I will leave a review and contact all persons who had money taken and not received a service they paid for and instruct them how to obtain a refund by contacting their payment provider.
Please accept this as an official complaint and you have 7 (seven) days from the date of this email to respond to my requests or unlock my device from icloud in which I have paid for the service.
ooh they were not happy and their response was:
Feel free , go ahead , do what you like .
Do you know why ? because we have all the evidence to defend any pathetic claim you make in the previous emails and can pay for a sub server apple report showing the iCloud account as blacklisted.
Failing that and i highly doubt it would fail we would seek to retrieve our costs by any means possible along with posting all information we have on all social platforms about you and your dealings
Enjoy
by this time i was like well this doesn't seem like a company, usually id get a less snotty letter with a little apology saying they would look into it but i had to reply:
All that was asked was proof to show it was blacklisted and an update to what was happening. All you have done is just proved that your a substandard company which has found something on the market people need and exploited it not giving any service promised and making up some bull crap about it being blacklisted. I've read the 100 's of reviews all saying the same thing rejected due to phone blacklisted. This phone is not blacklisted, it has been checked on GSX. I do not have any proof of purchase otherwise I could have had it unlocked by Apple in march for free.
Until sufficient evidence is provided proving the phones been blacklisted inc time stamps or the device is removed from icloud then I will do as I say on the 10th May 2016. If I am wrong and you are an actual company who deliver goods, not only will I send a sincere apology but I will give your company a review on all review sites and it will be 5 star il even post my email so people can ask me themselves that it's possible to be done via your company.
As for writing bout me on social media please do, I'd love a few fans and can educate people to identify scam companies
and their response:
No problem your wish is our command .
Enjoy.
Any further emails we have to reply to you will be charged at £5 per email so see this as an official warning
Sorry its been a really long read and i hope i gave some of you a few laughs and giggles at my moment of stupidity. lesson learnt but i will get my money back, i have enough evidence for the bank, police and trading standards.
If you made it this far thanks for reading and please don't use these scammers