xPismo said:
...and I decided to give up on this thread. I know Apple has problems with rev a and customer service... but this is just a silly thing to post without noting in big bold letters that you're taking liberties with the events. Joe switcher could really get the wrong idea about apple as well as its faithful.
Best post in the thread. As for "C.S." let me see if I understand . . . you decide that the MBP is THE computer for you (without checking the net to see if there are any problems with your proposed $3000 investment) and you buy it (without the education discount it would seem).
Then you discover that you've got a whine and your FIRST thought is:
Cleansed of his sins, he decided to take the shiny, new $3000 USD investment back to the store to demand a refund for a defective product, as it was clearly defective out of the box."
Then after the manager suggests that you can exchange it (even though the store would "take a hit") and even offers you the opportunity to open others to see if the problem exists (never mind the fact that most places would simply give you one and then deal with a second return if that also had a problem) you continue to demand a refund because you might get another "defective" unit even though there are plenty of MBP users out there with no reports of whines (AND even though you claim to have owned and had good luck with REV A products before -- the same REV A products that TONS of other people had problems with).
Apple wants you to send it in and get it repaired (and even guarantees that it will be fixed -- something I've never been able to get them to do) and you still demand a refund. Then, they finally give you what you wanted and you write a post blasting them on the internet -- even though you got what you wanted.
Let's call this story what it really is: Buyer's Remorse. You freaked out about dropping $3000 and you looked for the first opportunity to bail. Why else would you refuse the option to replace or repair?
The fact is, Apple is a business. They don't make money offering to return $3000 to everyone. Just as Ford did with the
Pinto, Apple has to make an analysis of how much repairing a product will cost vs. other options. Take the G3 iBooks -- one of their bean counters said that four logic board repairs was the cut off in the cost-benefit analysis between attempting repairs and simply replacing immediately (a hassle that I had to deal with). So, do they make it a hassle for you to get a refund? You bet your life -- as they should.
As far as I can tell, you were treated fairly by the local bookstore owner and Apple -- get over it. "But Dell will replace your computer if you sneeze on it the wrong way -- Apple should too." Fine, then go buy a Dell. The bottom line is that Dell can afford to replace the units much sooner than Apple for two reasons: Sales volume and Unit cost. Dell makes their money by selling a lot of cheaply made computers due to economies of scale. Plus, have you read the Dell support pages lately? First, their support isn't as good as it used to be. Second, there sure are a lot of problems being reported. Enjoy your Dell -- I know I'll enjoy my Mac.
