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Once upon a time in Apple land. A MacBook Pro tragedy. (you can laugh at/with me)

anybody who dares bash the original poster needs to stop drinking the Apple Kool-aid and not name their blowup doll they sleep with Steve Jobs.

The point is, his computer failed him on the 1st day. He dosent want a 1 day old computer to be repaird already. He deserves a brand new one or completly his money. He shouldnt have to take the fall because apple messed up.

Again, problem with some Apple users is, the minute you point a fault at Apple, they go up in arms "omg, were so better, we dont crash, go buy winblows" yada yada.

Stop being so insecure and see the problem. There is a reason the original poster is here. He likes Apple. there is a reason he dumped $3k down on a MBP or he could have easily gotten a $900 PC.
 
I have never bought a revision A anything, but that's just because I'm paranoid. I don't think that because a product is a first revision it is an excuse for it to have major bugs like that.
I've been behind a phone everywhere I've worked, and the only difference between one place's customer service and the next is how relaxed they are about keeping their employees after any number of times the issue wasn't "resolved" with the caller. Honestly, there are very few places where you can consistently avoid having a bad rep take your call. And it sucks. And we all rant about it in some way or another.
He really was pretty patient, actually (the fact that he waited so long in between every answer can attest to that). Embellished or not, this whole situation is so ridiculous and frustrating that for the sake of anyone's sanity who's had to deal with it, you better be able to laugh. :rolleyes:
I won't knock on the intel thing yet, though I agree with everyone who was talking about the impression this stuff has on switchers and the general public (even the mac faithful). They -are- quite good about fixing things up in the second revision.
Enjoy your 12" powerbook! They are still very worthy little machines... and it's not like they got slower when the new processors came out :p
 
All the more reason never to buy a first release (insert beta) computer. It's a lot of money to pay just to be a public tester.
 
Whistleway said:
Did you ever got the money back?
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You'll have to wait till tomorrow for me to post PART 2!! Dun duh duhhhhhh (cue ominous music)

But in all seriousness, I like hearing the responses. Particularly the one about 'buyer's remorse'. Haha, I'm sorry but that made me laugh.

I've owned half a dozen Apple computers before it. Trust me, it has nothing to do with buyer's remorse. I've also bought craptastic laptops as secondary windoze machines. I bought an HP at Best Buy once for, I believe it was $600, and it felt cheap, made random noises, and the like. But hey, it's a $600 brand new laptop, I'm not expecting the Mona Lisa of technology here.

When I spend 3 grand on a brand new top of the line product from a company that has never, ever given me a doa product, let alone one with minor problems (including rev a models), I expect my money back. If it was a month from now, obviously NO, I wouldn't demand my money back, THAT would be crazy.

But if it does this day 1, right out of the box, YES, I would like to return it for my money. It has nothing to do with whether the product didn't live up to my expectations in the sense of 'buyer's remorse'. I has to do with the fact that once I saw this problem and started to ask about it, I was greeted to the wonderful news that a significant percentage of them were having problems. That made it clear that mine wasn't a simple anomaly, it was a widespread problem. So NO, I don't want to exchange it. NO, I most certainly won't mail it in to get fixed. It's brand new. 1 day old. A newborn, if you will. I would like my money back to spend on a product that I know works. It's just clear as day that Apple rushed the product. I have nothing against Apple, I just don't like gambling with my hard earned money (besides poker ;) ).

I would have liked to get ahead of the transition so that I wouldn't have to buy another computer in the middle of med school again, when the PPC becomes obsolete. I'll just buy a discounted 12" PB, and trade up to the new revisions of the MacBooks/Pros next year. No biggie, nothing against Apple. I just prefer to get something that I know works out of the box when I spend that much money.
 
sam10685 said:
long story. does someone have too much time on their hands?
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Does you reading it and the comments on it signify that you have too much time on your hands?

I like hearing about peoples customer service experiences, since I am relatively new to Apple. I have learned a lot from kntgsp's post, and await the second installment.
 
With regards to not buying a Rev. A I frankly believe it's non-sense. I waited a long time before buying a Rev. E Powerbook 15" last November thinking it would be free of quircks and I ended up with the dreaded "screen lines" pbm... (I returned it). So I think it's down to QA being poor these days.
 
Is there a short version? People have better things to do with their time, learn to be concise.
 
Bern said:
All the more reason never to buy a first release (insert beta) computer. It's a lot of money to pay just to be a public tester.
Click to expand...

My MacBook Pro 2.16, 100GB 7200RPM, 2GB RAM is PERFECT, and I only paid $2300. So there goes that theory.
 
MovieCutter said:
My MacBook Pro 2.16, 100GB 7200RPM, 2GB RAM is PERFECT, and I only paid $2300. So there goes that theory.
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Damn, where'd you get that price? I get the educational discount and still paid 2800 with tax before applecare. Jebus.


Anywho, due to people not wanting to read another 23498 page post for PART II, here's what happened today:

I go in with my case number, and hand the laptop and piece of paper to the manager. I chill out in the store and mess around with stuff for about an hour (I'm used to the wait now, not a big deal. I just check out new stuff), and he comes back and says everything is set for the return.

Funny thing is, the manager asks "so how did you to convince him to let you return it" as if it's some herculean task haha. But in all seriousness, they were really cool about it. The kids that work there don't have a choice when they have to deal with the runaround garbage Apple tells them.

All said and done, I got my hard earned $3000 USD back, and learned an extremely valuable lesson: Never trust Apple blindly again without scouring the internet furiously for reported defects.

That said, I'll probably be heading downtown tomorrow when the return shows up in my account, and buying a 12" PB G4 to hold me over until Rev B products for Intel begin showing up.

Nothing against the bookstore or Apple, but man, ''liscensed Apple retailers'' seem to needlessly complicate things. If it's Apple liscensed, they should have the same return policy regarding the products. But that's another discussion entirely.

SO......anybody have a 12" G4 PB they want to sell? haha
 
eVolcre said:
Who asked you to read and reply? :confused:
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Who asked *you* to?

I just asked a simple question: is there a short version?

At least I kept my post to the point.
 
fowler. said:
i stopped when you said, "investment".
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:rolleyes: Why do people insist on posting statements like this? You know exactly what he means. The fact is that he spent a lot of money.
 
eek, what a long post... I read most of it... Sorry for your trouble, and I hope apple fixes it ASAP!
 
dferrara said:
Wow, that was dramatic.

I went through much worse with my 15-inch PowerBook. Here's a hint, posting lengthy diatribes is far less effective than actually listening to AppleCare, waiting until Monday and getting your "$3000 USD" back.
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Yep, I agree. The OP should go buy a Dell.

Sure it would be nice if the store could just give you your money back, but unless you live in a country with proper consumer laws (i.e. not the US) that ain't going to happen.

And it's not like I had no problems with my Intel Mac. I got it replaced first day after it died, no questions asked.
 
fowler. said:
he said it so many times, so eloquently, i would imagine he'd have an idea of what it meant.
Click to expand...

Methinks you might have missed some underlying sarcasm. Then again, sarcasm doesn't carry as well into text as when you speak it.
 
Forget all the bashers, OP. Glad you are staying loyal to the superior OS through all of this. Apple is, after all, only in it for the money, just like everyone else. and your story was entertaining. I, for one, never took it literally.;)
The G4, while obviously not even close to the end of the tech spectrum where the edge is being cut, will serve you well for several years, especially if your computer needs are as simple as your earlier posts suggest. Good luck with your impending purchase.
 
What an accomplishment...
You returning your laptop and so many people actually reading that entire post. I for one feel a sense of accomplishment for both of us!
 
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