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ordered 1 iphone, got 2

...They also deducted the discounted copay for both phones from my account.
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So you *were* charged twice for the phone? In that case, you paid for it, it's yours to keep if you like.

But it would probably be a good idea to call in anyway, if only to to find out whether you're going to be charged double the monthly service fees. If you wait until your first bill arrives for confirmation of this, then you may be outside the 30 day cooling off period, in which case you won't be allowed to close the duplicate account without paying an ETF.

In any event, if you want to get the purchase price back for the second phone, then by all means, return it.
 
Applejuiced said:
Its not hard for them, it is for you.
Most reps wont know what to do, where to send it, and they'll put you on hold or either transfer you from one person to another.
I dont plan on wasting my time and try to explain 10 times to them their screw up and be stuck on the phone for an hour just cause their incompetence.
If they realized it they can try to contact me, I dont work for them trying to fix their mistakes.
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You have experience specifically with this?

I'd bet they would transfer you up a tier or have a troubleshooting page for a situation like this, with the steps needed to take to resolve the situation.

1. Generate shipping label, email to customer email
2. Credit account for cost of iPhone

I agree that it shouldn't be on the customer to chase AT&T for them to fix their mistake, but one phone call to alert them to the situation is hardly chasing. It is the courteous thing to do.

STEVESKI07 said:
I say keep it, it's their mistake. Apple factors mistakes like this into their budget anyways. Besides, it's not much different then half the people on here that bring their iPhone to the apple store to exchange it for a new one 20 times just because they think their apple logo on the back of their phone is a little crooked.
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This isn't an Apple mistake, it's an AT&T mistake. AT&T customers are the ones who end up paying for mistakes like this.

This is nowhere near the same thing as when someone brings their iPhone in for replacement. In that situation, Apple ends up with an iPhone that they can refurbish and resell or use as a replacement. In this situation, AT&T ends up short one iPhone.

goosnarrggh said:
So you *were* charged twice for the phone? In that case, you paid for it, it's yours to keep if you like.

But it would probably be a good idea to call in anyway, if only to to find out whether you're going to be charged double the monthly service fees. If you wait until your first bill arrives for confirmation of this, then you may be outside the 30 day cooling off period, in which case you won't be allowed to close the duplicate account without paying an ETF.

In any event, if you want to get the purchase price back for the second phone, then by all means, return it.
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The OP paid the subsidized price for the iPhone, not the full price. If AT&T does realize their mistake, they may choose to charge the balance of the full price to the OP. You don't really outright own your iPhone until after your contract is up- until then, you're basically financing it.

As you stated, I too would be worried about being charged double for service.
 
Yea, they did screw it up. I mean, maybe you should just hold on to it and not open it etc, and if after a few weeks you don't hear anything from AT&T, then I say it's free game. Patience young Jedi...
 
Everyones holy aditude is really sickening.

"do the right thing! Don't be a terrible person, Karma will get you!"

Karma does not exist. The world doesn't operate on a 'what goes around comes around" basis. Keep the phone, use it. Do what you want with it. When (if) ATT calls, play dumb. Say you didn't get it, say you thought it was a promo, lie about it. Do what you have to do.

Telephone companies are the devil. They lock you into ******** contracts that are not worth the amount that you pay, but we as a consumer are treated and heareded in like little sheep. They don't give a **** about you personally, so why should you give a **** about them.

Keep the phone, and cuckle under your breath every time you get an aditional charge that the rep on the phone at ATT won't fix.
 
Surely said:
They don't just "take the loss". They have to make up for these losses somewhere.

Guess who gets to pay for these losses?
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Their profit takes the loss. You are out of your mind if you think that any big company does not plan for certain 'mistakes' to hurt their profits.
 
Shwonx said:
Everyones holy aditude is really sickening.

"do the right thing! Don't be a terrible person, Karma will get you!"

Karma does not exist. The world doesn't operate on a 'what goes around comes around" basis. Keep the phone, use it. Do what you want with it. When (if) ATT calls, play dumb. Say you didn't get it, say you thought it was a promo, lie about it. Do what you have to do.

Telephone companies are the devil. They lock you into ******** contracts that are not worth the amount that you pay, but we as a consumer are treated and heareded in like little sheep. They don't give a **** about you personally, so why should you give a **** about them.

Keep the phone, and cuckle under your breath every time you get an aditional charge that the rep on the phone at ATT won't fix.
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A promo? Riiight... :rolleyes:

And if you don't like AT&T I suggest you go get a Droid on another network that you like! :D

Do the right thing.
 
cjm3113 said:
Their profit takes the loss. You are out of your mind if you think that any big company does not plan for certain 'mistakes' to hurt their profits.
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Yes, I know that corporations have allowance accounts for mistakes and other similar items. However, corporations have profit targets. Each quarter, shareholders expect higher and higher profits.

If they do not meet their target, their stock price takes a dive. In order to meet these targets, they have to either introduce new products/services, make cuts, or jack up their service fees to meet projections.

These 'mistakes' reduce their profits, and the way that they recover these profits is to push these costs onto the customer.

"it’s just a matter of trickle down" -The Tragically Hip
 
yeah since they charged you for it I would send it back and get your money back. If they didnt charge you it would be yours
 
I had the same thing happen to me a few years ago when The razr came out....they sent me 2. When i called it to their attention they thanked me profusely, and said they were glad I brought it to their attention because they would have been clueless otherwise... Take that into account, and do what you will.
 
thanks for all the replies. I am surprised what kind of controversy this started :eek:

casix
 
check your invoice/bill. If it says that you only have signed/payed/activated etc. one iPhone, then do what you want with the other. If there is no record two phones, then it doesnt exist. I've had this happen to me a few times (a keyboard, a netbook and phones) and had no repercussions whatsoever.
 
They might charge you for the 2nd one eventually. So I would just send it back.
 
hushmartin said:
What's with all the morally bankrupt people on here anyway? LOL

Seriously, don't keep it, because if they charged you the subsidized fee for both, then they might come back and charge the full unsubsidized cost when you fail to activate both phones. I believe they can do that, but I may also be wrong. Someone here will know. All I know is that ATT has some way of getting their due!
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If you are going to return it, do it for this reason. ^^

iPhone Savvy said:
Seriously? Call them and tell them the mistake and send it back if requested to do. Don't try to steal and benefit from someone's mistake.
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Ignore this ridiculous comment. As if this person has NEVER benefitted from anyone else's mistake? Way to many hypocrites on this forum. :mad:
 
You wanted one phone, you got one phone. Call and let them know about the other phone then follow their directions.

Just be damn sure you get a name and ID number from who you talk to and record time and date of call. If you have a recorder available then start the conversation off with hello, if you dont mind I am recording this conversation starting now...then commence the conversation.
 
Leave well alone. You got lucky so keep the phone.

Trying to return it can backfire on you. If they can make mistakes sending a extra phone, then they probably make the same mistakes at receiving phones.

It would be jacked up if you called them and they noted your account with an extra iPhone and then claimed that they never received it back. Not likely to happen, but just saying. Don't risk turning a blessing into some BS mix up. Especially knowing that customer service is lazy as hell.

If you plan on returning it. Forget using their shipping label. It's safer to use your own money and send it certified signature required with insurance.
 
You paid for it so it's yours. When Att overcharge you on your bill they won't call you to let you know. If you do not notice it you are out your money. Let them call you. Just hold on to it.
 
Applejuiced said:
That is correct. And also it's too much hassle for them to correct it and have them send u a prepaid shipping label. Definetelly not your fault or problem but their screw up. Put it aside for a little while and wait to see if they say anything.
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That is OBSURD. A shipping label and return shipping service couldn't cost any more then $20 to AT&T. They are paying Apple $500 PER IPHONE!!! They aren't just going to throw $500 in the toilet because it's too much of a hassle.
 
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