I tweeted them this morning and they haven’t replied.
I called and spent an hour on hold whilst they spent an hour on hold to the repair company and he then told me he is escalating with them and someone from back office will call me back in 24-48 hours.
So I send a phone away for repair over 4 weeks ago and they can’t tell me where it’s up to or why it’s taking so long despite three phone calls close to an hour each, and tweets.
I don’t think I will ever buy anything from John Lewis again. Cheapest price around or not.