Update MBP/Apple Care case
May be you deserve an update... The 72 hours passed and I did not hear from Apple. I called them again and I realised that they sent me back to square 1.
I talked to a lovely lady based in Ireland (Apple Care). She asked me to sign a form that says that I would be charged if I don't return the old MBP within four days after receiving the new one using their carrier (free of charge I suppose).
Then I received an e-mail from the Apple Store saying that I would receive my new MBP in one month's time.
In a way, I am quite happy with that. I do get headaches with the noise of my MBP but I wouldn't want to receive another one with the exact same problem. Hopefully, by the time that new one comes out of the factory in China, they will have resolved the noise problem.
Anyway, if you are not happy with your MBP, send it back. Apple, like any other companies, needs to get things right. No favour!
I will keep you posted.
Rgds,
xav1379
PS: I know nobody at Apple.
x0923 said:72 hour turnaround?????????
i just called them and they said that happens only in rare cases and all this other nonsence..
i have apple care just like everyone else.. yet i have no estimated date
just wait for the shipping email they said..
my data is just as valuable as yours
and i didnt get any option to keep the machine to xfer MY DATA. this is totally unacceptable
they actually TOLD ME that YOU probably know someone in the company to get that deal if your story is even true. i believe you,but this is totally unbelieveable
May be you deserve an update... The 72 hours passed and I did not hear from Apple. I called them again and I realised that they sent me back to square 1.
I talked to a lovely lady based in Ireland (Apple Care). She asked me to sign a form that says that I would be charged if I don't return the old MBP within four days after receiving the new one using their carrier (free of charge I suppose).
Then I received an e-mail from the Apple Store saying that I would receive my new MBP in one month's time.
In a way, I am quite happy with that. I do get headaches with the noise of my MBP but I wouldn't want to receive another one with the exact same problem. Hopefully, by the time that new one comes out of the factory in China, they will have resolved the noise problem.
Anyway, if you are not happy with your MBP, send it back. Apple, like any other companies, needs to get things right. No favour!
I will keep you posted.
Rgds,
xav1379
PS: I know nobody at Apple.