Phones Post-recall Note 7: who's going back to Apple?

[5105973]

Completely disagree with both of you.

I don't think Apple is going to say a word about this. This isn't some design difference or OS shortfall, this was a real manufacturing error that could have been dangerous to consumers. That's not something you "poke" at or joke about. It would make Apple look crappy, they'd gain nothing out of it. I personally would lose a great deal of respect for them as a corporate citizen if they did make fun of this. Again: people could have been hurt. This isn't about lag or styluses, this was a problem that could affect any OEM. I'd bet money Apple says not a peep.

I do think that Apple would be wise to capitalize in the sense that they will highlight their commitment to customer service (and quietly replace every single Touch Diseased iPhone brought to them without giving the customers the runaround and hedging some have gotten). But no, they definitely should not be taking potshots and I would also lose respect for them if they did do that. I didn't even give Samsung a second glance until their ads started focusing on features of the phones in a colorful and interesting way instead of taking snide swipes at Apple.
[doublepost=1472840683][/doublepost]We will just get replacements of the same if the defect is truly limited to just faulty batteries.

My husband likes his Note 7 a lot and is looking forward to a Gear S3 Frontier watch for Christmas. I got it for the S-Pen and am keeping it for the S-Pen. And we really have enjoyed our Android experience on them so far.

We both have our iPhone 6S Pluses, still. So if we decide we want new iPhone 7's we will trade those in. The cameras would have to be super incredible for me to give up a perfectly good iPhone that has a headphone jack (assuming rumors are true and iPhone 7 lacks one). The other scenario is that the smaller iPhone 7 is as good as my iPhone 6S Plus in terms of camera quality and battery life. Then I might trade for a smaller form factor the rest of the family could use for a spare.

 

[Tsepz]

Waiting to see the LG V20, then I'll make up my mind.

Part of me is slowly getting over the Note7 though.

May just keep my Note4 for another year.

 

[Michael Goff]

Actually Windows phone was the biggest fail by any financial measure.

Being a financial flop isn't physically dangerous to people.

 

[Fireblade]

Being a financial flop isn't physically dangerous to people.

You are doing it wrong

 

[bgro]

Just talked to someone at at&t. She told me we can exchange at any att store for any phones we want and the BOGO is still in effect. Can even wait for the iPhone 7. Who knows if this is true or not but that's what I was told. Also said that regardless of where it was bought that the exchange should be done thru AT&T so looks like we can keep target cards gonna maybe go to att tomorrow and see what's up.

 

[soulreaver99]

Returned my Note 7 and will wait to get this gets sorted out. Tried going back to the iPhone and just couldn't. I have iOS 10 public beta and am not a fan of it. Thankfully I have my Nexus 6P to hold me over until this gets sorted. I really love the Note 7 but I will be travelling overseas very soon and can't risk this thing burning me and itself lol.

 

[LIVEFRMNYC]

I'll be sticking with the Note 7. It's a shame though, cause my Note 7 is very smooth and battery life is excellent. So hopefully I don't get a replacement with issues. If the actually give me a choice of color, I might try the blue.

 

[Surf Donkey]

Probably not...you see this is actually a serious issue. Someone could get hurt, a house could burn down, etc. Does Samsung poke fun at Apple when foxconn works killed themselves? No...because actual humans run these companies.

Did you see ford poke fun at Toyota, when brakes were failing and people died? No.

Samsung wouldn't do this, nor will Apple. Optically, it would be a PR disaster. There is more to life than internet forums, and fan-boy love/hate of particular companies.

Nah. Apple can easily point out they have better quality. Simple as that. There won't be flame puns or anything. Just a continuing emphasis on quality and service 4 days after their main competitor recall. All with a nudge. And believe me they are editing the speeches right now to do it.

Samsung would do the same. Actually no. That company is straight wacky. They probably would blatantly poke fun at Apple if the situation was reversed.

 

[BlueGoldAce]

Nah. Apple can easily point out they have better quality. Simple as that. There won't be flame puns or anything. Just a continuing emphasis on quality and service 4 days after their main competitor recall. All with a nudge. And believe me they are editing the speeches right now to so it.

Battery issues can happen to anyone and have....

 

[Surf Donkey]

Battery issues can happen to anyone and have....

Absolutely. But this a recall 5 days before their biggest keynote of the year. Again, they won't dance around on fire. But they will use it to their advantage.

 

[jamezr]

Battery issues can happen to anyone and have....

I am pretty sure they all outsource their battery orders to the same round of overseas manufacturers. So unless they make their own batteries....most phone makers are investigating to see if this affects them too.

 

[burgman]

Being a financial flop isn't physically dangerous to people.

Ok,but that wasn't the question was it.

 

[5105973]

So far the carriers response is very admirable but also concerning. Even AT&T has finally got off its ponderous behind and pledged to allow refunds or exchanges for other phones. In fact they strongly encourage an exchange or return. It doesn't sound like the problem is going to be solved easily or quickly given the supply constraints they were already under. For people with the Note 7 as their daily driver this is not good and they might need to pick a different phone even if they liked the Note7.

I'm stuck in the middle of a tropical storm right on the edge of the ocean while local roads collapse. I'm not really in the position to do anything, anyway.

Well this was an interesting thing to happen on my very first foray out of the Apple iPhone walled garden since the IPhone was introduced. Oh well, poop happens.

I'm grateful for the good carrier response and Samsung's response to the whole mess. I say this as someone who owned an 1987 Dodge with a defect that caused the gas tank to upchuck gasoline all over the side of the car on a regular basis. They didn't do anything about it or issue a recall until I had already paid $800 on repairs and sold the blasted lemon to a mechanic and had misplaced my receipts over a year and a half later.

 

[rhinosrcool]

Here is T-Mobile's response:

https://newsroom.t-mobile.com/news-and-blogs/samsung-note7-update.htm

 

[Dominican]

back to apple.

 

[Surf Donkey]

I am pretty sure they all outsource their battery orders to the same round of overseas manufacturers. So unless they make their own batteries....most phone makers are investigating to see if this affects them too.

This is quite a bit different than buying a batch of batteries from an OEM. There are many Samsung engineers working intimately with the battery companies to make their custom and tailored batteries for their devices. It is up to these Samsung engineers to ensure the batteries meet the specifications and quality for their devices.

If there is a subtle flaw that impact the creation of all battieries from one plant then possibly. But I dont see this extending outside of the battery made in this one batch for the Note 7.

 

[Michael Goff]

Ok,but that wasn't the question was it.

Within context of the topic? Yes, it was. Stop trying to be cute and deflect from this issue.

 

[The Game 161]

Here is T-Mobile's response:

https://newsroom.t-mobile.com/news-and-blogs/samsung-note7-update.htm

Starting immediately, customers who are concerned about using the Note 7 can return the device to T-Mobile for a full, complete refund. They’ll get a full refund of anything paid for the device and any Note7 accessories. We’ll waive any restocking charges and shipping fees, and customers can keep the free Netflix subscription they received with purchase during pre-order.

Thats pretty good of them to do that

 

[fischersd]

Actually Windows phone was the biggest fail by any financial measure.

Nope - BlackBerry Storm was a huge financial loss for all involved...and a PR nightmare. (truly awful clicky screen) *shudder*

Edit: Funny, I didn't think this ever aired. Maybe it leaked.

 

[Surf Donkey]

Starting immediately, customers who are concerned about using the Note 7 can return the device to T-Mobile for a full, complete refund. They’ll get a full refund of anything paid for the device and any Note7 accessories. We’ll waive any restocking charges and shipping fees, and customers can keep the free Netflix subscription they received with purchase during pre-order.

Thats pretty good of them to do that

But also impossible to take back honestly. Unless they didn't send out the codes yetand are still following through. Then it is nice for sure.

 

[BlueGoldAce]

This is quite a bit different than buying a batch of batteries from an OEM. There are many Samsung engineers working intimately with the battery companies to make their custom and tailored batteries for their devices. It is up to these Samsung engineers to ensure the batteries meet the specifications and quality for their devices.

If there is a subtle flaw that impact the creation of all battieries from one plant then possibly. But I dont see this extending outside of the battery made in this one batch for the Note 7.

.0034 failure rate. Highly possible possible and most likely the case that the engineers never encountered device with the manufacturer flaw. This kind of thing happens, it happens in the automobile industry, it happens in the laptop industry, it just tends to happen due to the nature of mass production. Is Apple negligent because they have a large percentage of iPhones that are filling with the touch screen?

This isn't a large percentage. If your note explodes, go play the lottery.

Samsung is doing about the best job they can with the situation, as well.

Maybe apple throws a jab at Samsung over batteries, as you say, but is there a mass failure of touch screens?

 

[Surf Donkey]

.0034 failure rate. Highly possible possible and most likely the case that the engineers never encountered device with the manufacturer flaw. This kind of thing happens, it happens in the automobile industry, it happens in the laptop industry, it just tends to happen due to the nature of mass production. Is Apple negligent because they have a large percentage of iPhones that are filling with the touch screen?

This isn't a large percentage. If your note explodes, go play the lottery.

Samsung is doing about the best job they can with the situation, as well.

Maybe apple throws a jab at Samsung over batteries, as you say, but is there a mass failure of touch screens?

Touch screen failures don't harm you. And your percentage is those that happened in the first week. The issue here is potential. Hence the recall.

Flaws do happen all the time in manufacturing. But someone ****ed up here big time. Batteries are one thing you don't cut corners or don't test to every extreme, considering they are basically potential bombs. Will be interesting to see what unfolds. But this is not just a shrug off no big deal. This is unprecedented.

 

[spinedoc77]

Just talked to someone at at&t. She told me we can exchange at any att store for any phones we want and the BOGO is still in effect. Can even wait for the iPhone 7. Who knows if this is true or not but that's what I was told. Also said that regardless of where it was bought that the exchange should be done thru AT&T so looks like we can keep target cards gonna maybe go to att tomorrow and see what's up.

Wow I hope Verizon does this, I'd probably trade it for an ip7plus.

 

[ceva321]

Verizon also is doing the honorable thing...

 

[5105973]

You are doing it wrong

I want that suit for my nephew. He and his wife just had their first baby. I've heard sometimes their diaper blowouts have been spectacular.