Phones Post-recall Note 7: who's going back to Apple?

[epicrayban]

To answer the OP, I would go through the hassle of the exchange for a revised Note 7. Once this is sorted out, it's still the same great phone it always was with its class leading hardware and great software experience.

It just really shouldn't explode. Ever. And Samsung will and is paying for this fumble. Rightfully so. Luckily -- and impressively -- they're handling this crap situation well. Responding quickly, communicating quite clearly, and offering a simple wide sweeping solution. Plus bonus credit or gift card.

If they can carry through with it all, after the mess, it's still the same experience you were enjoying before.

And you most likely never even had a faulty device.

 

[EnVyCaLiBeR]

Just got off the phone with a Verizon rep. Stated you can swap your phone out for any phone and if you pay on your phone your old loan agreement will be wiped and a new one Will start. Can either wait for the new Note 7s or see what's up with the new iPhone.

 

[macfacts]

This is unprecedented.

https://www.apple.com/support/iphone5-battery/

 

[C DM]

https://www.apple.com/support/iphone5-battery/

How does that relate to this again?

 

[macfacts]

How does that relate to this again?

The link I supplied shows that a phone battery recall is not an unprecedented event. This has happened in the past.

 

[gotluck]

That was a bit different though, my brothers both had recalled 5's. Their batteries just degraded very quickly, I don't think there was this blow up risk

Totally agree with the comments that apple should come clean about touch disease

 

[Surf Donkey]

The link I supplied shows that a phone battery recall is not an unprecedented event. This has happened in the past.

Not at all related really. I am the LAST person you will ever see defending Apple. But a battery exploding in two weeks is a totally different story. It is completely unstable from the start. Again, someone ****ed up big time here. This is not 5 years down the road and some batteries start to swell a bit or lose charge.

 

[C DM]

The link I supplied shows that a phone battery recall is not an unprecedented event. This has happened in the past.

Seems like there are fairly important distinctions between the two to make them fairly different, as far as the effect, timing, consequences, etc. with the fact that in both applied to batteries being petty much the only thing in common.

 

[Shanghaichica]

This kind of thing can happen to any company. It's a pain but the important thing is how the company deals with it. I think Samsung are dealing with this very well. It has shown them to be a responsible company who are trustworthy. I'll be keeping my S7 edge for the time being and may even buy a note 7 once all the issues are cleared up.
[doublepost=1472884921][/doublepost]

Not at all related really. I am the LAST person you will ever see defending Apple. But a battery exploding in two weeks is a totally different story. It is completely unstable from the start. Again, someone ****ed up big time here. This is not 5 years down the road and some batteries start to swell a bit or lose charge.

iPhones explode all the time. Here is a story of an iPhone 6 exploding which isn't even that old

http://www.dailytelegraph.com.au/te...t/news-story/0f2cdb313bd12409b4e22b5eaa9f4023

This could have happened to any company who manufactures devices on a large scale. It's unfortunate but it can happen.
[doublepost=1472885002][/doublepost]

To answer the OP, I would go through the hassle of the exchange for a revised Note 7. Once this is sorted out, it's still the same great phone it always was with its class leading hardware and great software experience.

It just really shouldn't explode. Ever. And Samsung will and is paying for this fumble. Rightfully so. Luckily -- and impressively -- they're handling this crap situation well. Responding quickly, communicating quite clearly, and offering a simple wide sweeping solution. Plus bonus credit or gift card.

If they can carry through with it all, after the mess, it's still the same experience you were enjoying before.

And you most likely never even had a faulty device.

I agree with this post. The phone is still a great phone and the most important thing is how Samsung deal with the issue. Imo they are handling it well.

 

[spinedoc77]

Verizon also is doing the honorable thing...

What did they say to the $25 you spent on a screen protector? That always peeves me as well when exchanging a phone.
[doublepost=1472896900][/doublepost]

Just got off the phone with a Verizon rep. Stated you can swap your phone out for any phone and if you pay on your phone your old loan agreement will be wiped and a new one Will start. Can either wait for the new Note 7s or see what's up with the new iPhone.

That's a nice option to switch to a different phone, but if you are on EIP you're slightly getting ripped off. You paid a month of EIP (or will soon). I also would assume you would get the money you paid for taxes back, or they won't charge taxes on the new phone.

 

[Technarchy]

I'm glad I decided to wait and see what Apple is working on prior to making a purchase decision.

I have not ruled out the Note 7 completely but at the same time I'm not all that impressed with the aesthetics of the Gear S3 and exploding batteries is cause for pause.

But now there is the issue of availability to consider. I'm not waiting 2 months for Samsung to bolster supply levels. If I decide on the Note 7 and can't find one I'm going to Apple for watch2 and iPhone 7.

 

[ceva321]

I am not concerned at all with the battery exploding on my phone, I will exchange it when I can, and have not considered another phone. I love this phone.

 

[mjschabow]

If anything, this issue completely depleted my temptation to possibly try the note.

 

[koigirl]

I went in the Verizon store yesterday for an unrelated matter and they had a Note 7 still on display so I played with it. What a beautiful screen and phone! And it felt great in the hand compared to my 6S Plus. I observed no lag on the one I played with. I have been considering switching platforms once the unlocked version is available (just no excitement for me re: new features on upcoming iPhone 7 or Apple Watch 2 releases) and I am still committed to try out the Note 7 once all the battery issues are sorted out. I believe the faulty lithium-ion battery is a problem that could potentially affect any smartphone mfr and I do like the way Samsung has handled the issue thus far.

 

[jamezr]

I am not concerned at all with the battery exploding on my phone, I will exchange it when I can, and have not considered another phone. I love this phone.

Same here.....I mean 35 cases out of what 20 million phones? I think i stand to get hit by lightning and win the lottery all in the same day then have my phone explode. I will exchange my black one for the blue when TMO gets new stock in the store though

 

[Apollo 13]

Lol.

Seems like the biggest noise about this note 7 battery problem are from non note 7 owners.

that's not true...I don't follow Apple or Android news anymore and barely visit this site, but I didn't hear about this until I saw it on CNN and Fox News. Media is making a big deal out of this.

*EDIT* CNN talking about it right now again.

 

[LIVEFRMNYC]

Samsung might also have another issue on their hands, software wise which would be Samsung Cloud. With such a mass exchange, there might be a ton of complaints about it if it doesn't work right. And from what I experienced with frequent server timeouts on backups and what I read about other users experiences doing restores, it's most likely not going to look good.

 

[ceva321]

 

[bgro]

Honestly after sitting in target for this return experience which has been an absolute mess I appreciate apples store support SO much more now and that is going to be a major decision in my next purchase and will most likely be apple

 

[burgman]

Within context of the topic? Yes, it was. Stop trying to be cute and deflect from this issue.

Should I salute or get you tea?

Nope - BlackBerry Storm was a huge financial loss for all involved...and a PR nightmare. (truly awful clicky screen) *shudder*

Edit: Funny, I didn't think this ever aired. Maybe it leaked.

10 billion dollars and 26000 jobs on Windows phone. Just by Microsoft
4 billion 5500 jobs lost by RIM

 

[yellowscreen]

Same here.....I mean 35 cases out of what 20 million phones? I think i stand to get hit by lightning and win the lottery all in the same day then have my phone explode. I will exchange my black one for the blue when TMO gets new stock in the store though

you do understand its 35 to date?

ask yourself this, how many of the number sold did samsung recall?

 

[fischersd]

Should I salute or get you tea?

10 billion dollars and 26000 jobs on Windows phone. Just by Microsoft
4 billion 5500 jobs lost by RIM

Sources? (if you're going to quote stats, you better have links)
RIM since it's peak has shed about 17k jobs and lost over $75B US in market cap.
(Peak employment numbers were about 21,500 - market cap topped out at $80B).

 

[Nancy bout]

I'm on the iPhone was going to preorder
T - mobile since I'm not a customer yet sent me the other phones and a replacement phone when I wanted a note 7 just preordered
I sent everything back -
Now I have ATT and keeping it-
And wait it out to see what happens.
iPhone 7 has to seriously wow me but I don't think it'll happen l
At least I'll have iOS 10 lol

 

[Agent OrangeZ]

Looks like the recall is over!

 

[terps2005]

I returned my note 7 and got an iPhone SE to hold me over until the iPhone 7 comes out...BIG difference in screen size. SE is a faster/smoother phone. I figured I'd return the note while I could still get a full refund for it. I sell/switch phones a lot and I was worried the recall would diminish the resale value.