Phones Post-recall Note 7: who's going back to Apple?

[machtv]

humm that's funny i never seen or heard of apple doing a total recall back when this happend.
http://www.nbcnews.com/tech/tech-ne...-after-iphone-catches-fire-mid-flight-n543516
or this
http://www.nbcnews.com/video/cell-phone-catches-fire-in-man-s-pants-719899715724

i could do this all night......"facts"

 

[Tuci]

humm that's funny i never seen or heard of apple doing a total recall back when this happend.
http://www.nbcnews.com/tech/tech-ne...-after-iphone-catches-fire-mid-flight-n543516
or this
http://www.nbcnews.com/video/cell-phone-catches-fire-in-man-s-pants-719899715724

i could do this all night......"facts"

Do you have any idea what a difference here is? Batteries sometimes catch fire or explode due to many reasons. What's different is that it happened 30 times in a month already with Note 7. Clearly shows a defect with batteries and/or other connected circuits.

Stop being ignorant and start thinking. Thank you.

 

[The Game 161]

humm that's funny i never seen or heard of apple doing a total recall back when this happend.
http://www.nbcnews.com/tech/tech-ne...-after-iphone-catches-fire-mid-flight-n543516
or this
http://www.nbcnews.com/video/cell-phone-catches-fire-in-man-s-pants-719899715724

i could do this all night......"facts"

No what's funny is the fact you are bringing up a case of one incident as proof of the point you are making. You are using flawed logic.

If apple had 35 reported incidents of batteries in the iPhone causing a phone to set on fire they would be doing the same thing. IF anything from a legal point of view.

Why would apple do a recall on an incident from one person? Samsung wouldn't be doing a recall from one incident either.

 

[widgeteer]

Apologies if someone already brought this up and I missed it. So it appears that the faulty batteries in question were made my Samsung. There goes the idea that this could happen to anyone. Now I do think QC should be questioned on their part. Terrible scenario for Sammy. I will think twice about their phones in the future.

 

[AppleRobert]

Apologies if someone already brought this up and I missed it. So it appears that the faulty batteries in question were made my Samsung. There goes the idea that this could happen to anyone. Now I do think QC should be questioned on their part. Terrible scenario for Sammy. I will think twice about their phones in the future.

They could have QC'd their Note 7s to kingdom come and it might never have happened. We aren't talking about a high percentage of occurrences. Just sayin.

 

[widgeteer]

They could have QC'd their Note 7s to kingdom come and it might never have happened. We aren't talking about a high percentage of occurrences. Just sayin.

1) We don't know that it isn't a high percentage yet, the device hasn't been in the wild long enough. Also, not sure what the point of this argument is anyway? What is an acceptable number of consumer devices catching fire due to a specific component in the unit that is repeatable? 2) Samsung obviously disagrees with you to the tune of about a billion dollars.

 

[AppleRobert]

1) We don't know that it isn't a high percentage yet, the device hasn't been in the wild long enough. Also, not sure what the point of this argument is anyway? What is an acceptable number of consumer devices catching fire due to a specific component in the unit that is repeatable? 2) Samsung obviously disagrees with you to the tune of about a billion dollars.

The conversation (not argument) is about QC, you brought that up specifically.

They will ARGUE with you no end about their quality control. Are they suppose to test every smartphone umpteen times before they release each and every one of them?

 

[jamezr]

1) We don't know that it isn't a high percentage yet, the device hasn't been in the wild long enough. Also, not sure what the point of this argument is anyway? What is an acceptable number of consumer devices catching fire due to a specific component in the unit that is repeatable? 2) Samsung obviously disagrees with you to the tune of about a billion dollars.

But we do have the numbers. There was 2.5 million Note 7s. There were 35 reported cases. That is .0014%. You would stand a better chance of winning the lottery than have a Note 7 explode. Then the reason why there are not potentially more cases....Samsung got out in front and recalled them all just to be safe! They didn't blame the consumer. they didn't blame third party charging parts or cables or user error. They just recalled them all...replacing them no questions asked.

 

[iClone]

I am really interested in the note 7, but the battery issue reminds me why I stick with Apple.


I mean the Apple Store would swap it out on the spot, with Samsung I would probably have to wait weeks.

 

[jamezr]

I am really interested in the note 7, but the battery issue reminds me why I stick with Apple.


I mean the Apple Store would swap it out on the spot, with Samsung I would probably have to wait weeks.

to be honest wouldn't either company have to wait for new stock that wasn't affected by the recall issue?
Then the recalled Note 7s can be swapped at any carrier store.
But I do agree with you about Apple customer service. It is top notch.

 

[iClone]

to be honest wouldn't either company have to wait for new stock that wasn't affected by the recall issue?
Then the recalled Note 7s can be swapped at any carrier store.
But I do agree with you about Apple customer service. It is top notch.

That's very true. I just feel better know theirs a 4 Apple stores in my city I can go to

 

[phoneme]

I am really interested in the note 7, but the battery issue reminds me why I stick with Apple.


I mean the Apple Store would swap it out on the spot, with Samsung I would probably have to wait weeks.

i don't mind waiting the note7 is a better phone so it's worth the wait

 

[iClone]

i don't mind waiting the note7 is a better phone so it's worth the wait

We have to see what the iPhone 7 offers Tommorrow. The note 7 or iPhone 7 will be my next phone

 

[UAV]

well it comes down to how you use your phone and there is no way the new iphone7,8,9 or even 10 will be able to do the things i need my phone to do. so yea i can say without a doubt the note7 is a better overall phone.
the iphone will not have more memory the current note7 has 320gb of storage when you take into consideration they are giving you a 256gb card and you add that to the 64gb you have already
the new iphone isn't going to have multi-colored led notifier
the new iphone isn't going to have an accesable file system
i could go on forever but you get my point.

 

[widgeteer]

But we do have the numbers. There was 2.5 million Note 7s. There were 35 reported cases. That is .0014%. You would stand a better chance of winning the lottery than have a Note 7 explode. Then the reason why there are not potentially more cases....Samsung got out in front and recalled them all just to be safe! They didn't blame the consumer. they didn't blame third party charging parts or cables or user error. They just recalled them all...replacing them no questions asked.

They had to. The battery they produced was faulty, so it would be difficult to blame anyone else. And I'm tired of these childish allusions to Apple with "they didn't blame the consumer." There is zero comparison between any of the Apple "gates" and what happened here with Samsung.
[doublepost=1473100827][/doublepost]

The conversation (not argument) is about QC, you brought that up specifically.

They will ARGUE with you no end about their quality control. Are they suppose to test every smartphone umpteen times before they release each and every one of them?

No, but to the point that they would have spotted this. They've apparently never used this battery before. They're now going to spend a billion to not use it going forward.

 

[machtv]

No what's funny is the fact you are bringing up a case of one incident as proof of the point you are making. You are using flawed logic.

If apple had 35 reported incidents of batteries in the iPhone causing a phone to set on fire they would be doing the same thing. IF anything from a legal point of view.

Why would apple do a recall on an incident from one person? Samsung wouldn't be doing a recall from one incident either.

trust me there is more than 1 incident google for yourself. and you will it has happned to more than just 1 varriant. iphone4,5,and even 6etc...
here is the 1 from a iphone6
http://www.inquisitr.com/2674769/another-stationary-iphone-6-plus-catches-on-fire/

the fact is phones can and do catch fire. what really matters is how the mfg handle the issue and you cannot deny that samsung isn't doing a stellar job for this incident.

 

[I7guy]

trust me there is more than 1 incident google for yourself. and you will it has happned to more than just 1 varriant. iphone4,5,and even 6etc...
here is the 1 from a iphone6
http://www.inquisitr.com/2674769/another-stationary-iphone-6-plus-catches-on-fire/

the fact is phones can and do catch fire. what really matters is how the mfg handle the issue and you cannot deny that samsung is doing a stellar job for this incident.

The difference is there is no general pattern to the iphone fires, just li-ion batteries doing their thing. With 1 billion idevices in circulation you can expect all kinds of stuff to happen. This is completely different than this situation as the phone has been recalled due to a manufacturing defect.

Don't try to equate the two, they are not the same situation.

 

[tbayrgs]

trust me there is more than 1 incident google for yourself. and you will it has happned to more than just 1 varriant. iphone4,5,and even 6etc...
here is the 1 from a iphone6
http://www.inquisitr.com/2674769/another-stationary-iphone-6-plus-catches-on-fire/

the fact is phones can and do catch fire. what really matters is how the mfg handle the issue and you cannot deny that samsung is doing a stellar job for this incident.

Yup. Batteries aren't absolutely impervious and isolated incidents are bound to happen. And they happened to all kinds of phones (go Google 'Samsung Galaxy S6 fire' and you get the same sort of list) and other electronics. But this difference here is this happened to 35 reported incidents over the initial 2-3 weeks of the phone's release, from an estimated 2 million+ shipped phones. Your searches for iPhone incidents are from many years of iPhone releases, covering multiple models and hundreds of millions of iPhones sold. You'll also find a significant portion of those incidents are user caused---faulty 3rd party adapters/chargers, a cyclist falling on his iPhone while riding (my personal favorite ), etc...not a pattern of batteries spontaneously catching fire through normal everyday proper use.

Regardless, Apple and the iPhone, nor any other OEMs, shouldn't be any part of this conversation as they have zero bearing on it. The Apple fanatics also need to shut their damn mouths when their only contribution to the thread is to pile on a rival of Apple. Apple is far from perfect...the whole 'glass houses and casting stones...'

I commend Samsung for getting out front of this as fast as possible and their commitment (so far) to resolving it. I also think we should hold off on additinoal accolates until we see their actual actions as so far, it's just promises---we haven't see any phones replaced yet, nor have signficant first hand accounts of Note 7 users expereiences getting their devices replaced.

 

[machtv]

[doublepost=1473102590][/doublepost]

The difference is there is no general pattern to the iphone fires, just li-ion batteries doing their thing. With 1 billion idevices in circulation you can expect all kinds of stuff to happen. This is completely different than this situation as the phone has been recalled due to a manufacturing defect.

Don't try to equate the two, they are not the same situation.

#119
i agree they may not be identical but the situation is the same. as far as if there is even slightest doubt that there even is a problem they should cop to it and handle it in a timely manor. and samsung it doing just that. i wish apple would have done the same but unfortunately they didn''t case and point read my true story in which they "apple" took approx 8 months to finally cop and admit the iphone had a problem on some units. mine was 1 of them
https://forums.macrumors.com/threads/galaxy-note-7.1962717/page-171#post-23322330

 

[C DM]

[doublepost=1473102590][/doublepost]
#119
i agree they may not be identical but the situation is the same. as far as if there is even slightest doubt that there even is a problem they should cop to it and handle it in a timely manor. and samsung it doing just that. i wish apple would have done the same but unfortunately they didn''t case and point read my true story in which they "apple" took approx 8 months to finally cop and admit the iphone had a problem on some units. mine was 1 of them
https://forums.macrumors.com/threads/galaxy-note-7.1962717/page-171#post-23322330

Again, the thing is that the situation is not the same. A defect that is causing a hold on all sales of a brand new device and a recall on all the ones that have been sold so far is not even close to being the same as some devices over the years having some component issues that are often due to some other causes like the device being dropped or damaged in one way or another. There can definitely be some issues here and there, but a hill and a mountain aren't the same things despite both being a rise in elevation.

 

[DakotaGuy]

At this point I just don't know if I could go backwards on design and features. The iPhone 7 Plus is likely still going to be the big old awkward slab of a phone missing a lot of features.

No S pen
No trim design
No headphone jack
No iris scanner
No Samsung Pay
No customization
No edge to edge OLED display
No qHD display
Smaller screen even though it's larger
No SD card
No always on display with notifications

And the list goes on. If I did opt for a different phone I'd probably either just get a Galaxy S7 edge or wait and see what LG does with the new V20 tomorrow.

 

[I7guy]

[doublepost=1473102590][/doublepost]
#119
i agree they may not be identical but the situation is the same. as far as if there is even slightest doubt that there even is a problem they should cop to it and handle it in a timely manor. and samsung it doing just that. i wish apple would have done the same but unfortunately they didn''t case and point read my true story in which they "apple" took approx 8 months to finally cop and admit the iphone had a problem on some units. mine was 1 of them
https://forums.macrumors.com/threads/galaxy-note-7.1962717/page-171#post-23322330

With 35+ fires, the Note 7 is a disaster waiting to happen. It is not the same as C DM noted above. You can try to equate some old failing components to a newly manufactured phone, out of the box where there has definitely been some battery explosions, but it is not the same.

 

[jamezr]

They had to. The battery they produced was faulty, so it would be difficult to blame anyone else. And I'm tired of these childish allusions to Apple with "they didn't blame the consumer." There is zero comparison between any of the Apple "gates" and what happened here with Samsung.
[doublepost=1473100827][/doublepost]

No, but to the point that they would have spotted this. They've apparently never used this battery before. They're now going to spend a billion to not use it going forward.

No they didn't have too....Apple didn't recall the IP4 when it lost service when you help it in a normal way. They blamed the customer and said "you're holding it wrong" Apple didn't recall the IP6 when it would bend under normal situations. They denied the flaw existed but teardowns show they reinforced the area where the flaw existed in newer production models.
I am sure you were equally vocal and took Apple to task for those issues....
These are relevant situations because they are all smartphones and they show context for the current issues.

 

[DakotaGuy]

No they didn't have too....Apple didn't recall the IP4 when it lost service when you help it in a normal way. They blamed the customer and said "you're holding it wrong" Apple didn't recall the IP6 when it would bend under normal situations. They denied the flaw existed but teardowns show they reinforced the area where the flaw existed in newer production models.
I am sure you were equally vocal and took Apple to task for those issues....
These are relevant situations because they are all smartphones they they show context for the current issues.

Hardcore Apple fans would never knowledge an Apple flaw. If a battery issue like this popped up in the new iPhone 7 you can bet they'd be here defending Apple saying the iPhone should not be recalled because it would hurt Apple's profits. I promise that would happen.

Besides the only people that should really care about this issue is those of us that own a Note 7 right now. I'm glad the Apple fans are so concerned for my safety now, but I promise I'll be fine.

 

[jamezr]

With 35+ fires, the Note 7 is a disaster waiting to happen. It is not the same as C DM noted above. You can try to equate some old failing components to a newly manufactured phone, out of the box where there has definitely been some battery explosions, but it is not the same.

So 35 out of 2.5 million is a disaster? Did you do the math? That equates to .0014% I think you might have better odds at winning the lottery and maybe even getting struck by lighting in the same day. But hey don't let the facts get in your way....

Then the IP4 was a newly released phone with an antenna design flaw. They lost service when held in a normal way. But the flaw was denied by Apple. Again this was a newly released phone. I know I had one that lost service when I held it. What was Apple's response? "Your holding it wrong".

Different responses from different companies.